1. Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors John Carlo Bertot Director and Professor Information Policy & Access Center College of Information Studies University of Maryland College Park jbertot@umd.edu

2. Some trends and concerns

3. Growth Rate 103% growth rate between 1950 and 2009 ◦ From 152 million to 308 million ◦ Germany: 21% ◦ Italy: 30% Continued growth anticipated ◦ ~440 million by 2050 http://2010.census.gov/2010census/data/ http://www.un.org/esa/population/publications/wpp2008/wpp2008_highl ights.pdf

4. Immigration Shrestha, L.B., & Heisler, E.J. (2011). The changing demographic profile of the United States. CRS Report RL32701.

5. Age http://www.census.gov/population/projections/data/national/2008/summ arytables.html * In thousands

6. Race http://www.census.gov/population/projections/data/national/2008/summ arytables.html * In thousands

7. Poverty

8. Broadband Plateau $7.2 billion spent on broadband diffusion as part of the Stimulus Bill ◦ Funds end August/September 2013 Broadband (home) penetration around 65% ◦ No, mobile access is not the answer Who are the non-adopters? ◦ Those who do not adopt technologies  Older, less educated, less wealthy ◦ Recession  Cut Internet access ◦ Stagnating/declining income  Less spending on ICTs

9. Inability to Govern Inability of federal government to make any decisions States financially strapped ◦ Though bottom may have been reached ◦ Burden shifting to local governments/communities Local governments taking on more of governing/governance to resolve nation’s challenges

10. Trust in government 10 How much of the time do you trust the government in Washington? http://www.people-press.org/2013/01/31/trust-in-government-interactive/ Pew Research Center

11. Open Government and Engagement Opportunities Radical redistribution of power away from government and to communities and people (Cameron, 2011) Redesign institutions around collaborative problem solving (Noveck, 2009) Government as platform for the creation of public value and social innovation (Tapscott, 2010) Reinvention of government through digital engagement, crowdsourcing, open data (Newsome & Dickey, 2012) Reinvention through “nudging” (Sunstein, 2012)

12. Community Challenges What is a healthy community/society? ◦ Basic needs ◦ Economy ◦ Health and wellness ◦ Education ◦ Arts and Culture ◦ Neighborhoods and Communities ◦ Environment ◦ Seattle Foundation, 2006 Digital inclusion ◦ Access: Availability, affordability, design for inclusion, and public access ◦ Adoption: Relevance, digital literacy, and consumer safety ◦ Application: Economic and workforce development, education, health care, public safety and emergency services, civic engagement, and social connections ◦ IMLS, 2012

13. Assumptions of eParticipation Informed citizenry Participation is broad Digitally inclusive communities Digitally literate citizenry ◦ Data literacy Engagement is intermediated by technology, and directly between citizens and governments (G2C)

14. Public Libraries in the US

15. Public Libraries Trusted Neutral Ubiquitous Community-based social innovators

16. Engagement at the Library Hartford Public Library (CT) ◦ Community & Civic Participation  Strategy 1: Recruit and train volunteers to serve as Cultural Navigators  Strategy 2: Build coalitions among key stakeholders  Strategy 3: Community - two approaches: City Wide and Neighborhood  Strategy 4: Bridging cultures through facilitated.  Strategy 5: Communicate the value that stakeholders bring

17. Engagement at the Library Sacramento Public Library (CA) ◦ I Street Press I Street Press

18. Engagement at the Library Howard County Libraries (MD) HiTech ◦ Partners include Institute for Learning Innovation, Mindgrub Technologies, Howard County Public School System, Howard Community College, University of Maryland’s Clark School of Engineering ◦ Digital Media - Internet collaboration, web site design, and e-publication development ◦ Mobile Collections - mobile apps and e-book creation ◦ Games - game play, logic, design, and game building ◦ International Relations - domestic and international networking, linguistics exploration, and international news and current event observation

19. It’s about Leveraging community resources ◦ (space, people, organizations, skills, infrastructure, trust) Engagement at the local level Engagement through intermediaries and technology Digital literacy and data skills Inclusive community building ◦ Not just for the connected and skilled Community transformation in critical areas of need Innovation and creativity

20. References Cameron, D. (2011). PM on Government Transparency. http://www.youtube.com/watch?v=tQTt4l2Qmd4&feature=player_embedd ed http://www.youtube.com/watch?v=tQTt4l2Qmd4&feature=player_embedd ed Institute of Museum and Library Services. (2012). Building Digital Communities: A framework for action. Washington, DC: Institute of Museum and Library Services. Available at: http://www.imls.gov/assets/1/workflow_staging/AssetManager/2140.PDF http://www.imls.gov/assets/1/workflow_staging/AssetManager/2140.PDF Newsome, G, & Dickey, L. (2013). Citizenville: How to Take the Town Square Digital and Reinvent Government. Penguin Press. Noveck, B. S. (2009). Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful. Washington, DC: Brookings Institution Press. Seattle Foundation. (2006). A Healthy Community: What You Need to Know to give Strategically. Seattle, WA: The Seattle Foundation. Available at: http://www.seattlefoundation.org/aboutus/Documents/10029170_HCRepo rt_web.pdf http://www.seattlefoundation.org/aboutus/Documents/10029170_HCRepo rt_web.pdf Sunstein, C.R. (2012). Simpler: The Future of Government. Simon & Schuster. Tapscott, D. (2010). Foreward. In D. Lathrop & L. Ruma, Eds. Open Government: Collaboration, Transparency, and Participation in Practice. O'Reilly Media.