1. O NE IT FOR THE #G ATOR G OOD @UFDHN ET D AY O NE AT S TUDENT A FFAIRS P RESENTED BY M ATT P ENDLETON

2. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU W HO IS S TUDENT A FFAIRS ? C AREER R ESOURCE C ENTER C ENTER FOR L EADERSHIP & S ERVICE C OUNSELING & W ELLNESS C ENTER D EAN OF S TUDENTS O FFICE M ACHEN F LORIDA O PPORTUNITY S CHOLARS G ATORWELL H EALTH P ROMOTION S ERVICES H OUSING & R ESIDENCE E DUCATION J. W AYNE R EITZ U NION M ULTICULTURAL & D IVERSITY A FFAIRS O FF C AMPUS L IFE R ECREATIONAL S PORTS S TUDENT A CTIVITIES & I NVOLVEMENT S TUDENT G OVERNMENT S TUDENT L EGAL S ERVICES

3. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU W HO IS S TUDENT A FFAIRS ? C AREER COUNSELING & PLACEMENT S TUDENT O RGANIZIATIONS INCLUDING S ORORITIES & F RATERNITIES O RIENTATION FOR NEW STUDENTS P ARENTS AND F AMILIES OF STUDENTS S TUDENT E MERGENCIES AND D EATHS M ULTICULTURAL AND D IVERSITY A FFAIRS C OUNSELING AND B EHAVIORAL ISSUES S TUDENT CONDUCT, H EALTHY BEHAVIOR, A LCOHOL POLICIES S TUDENT G OVERNMENT S TUDENT L EADERSHIP / COMMUNITY SERVICE H OUSING & R ESIDENCE E DUCATION I NTRAMURALS, FITNESS, & SPORT CLUBS

4. O NE IT FOR THE #G ATOR G OOD @UFDHN ET W HAT IS THE “D AY O NE ” I NITIATIVE ?

5. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU W HAT IS THE “D AY O NE ” I NITIATIVE ? O NE S IMPLE G OAL R EDUCE FRUSTRATION WITH ANY IT SYSTEM ON AN EMPLOYEE ’ S FIRST DAY OF WORK AT ANY OF OUR DEPARTMENTS FOR ANY TYPE OF EMPLOYEE ( STUDENT, STAFF, ETC.)

6. O NE IT FOR THE #G ATOR G OOD @UFDHN ET H OW “D AY O NE ” IS A CCOMPLISHED

7. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU H OW “D AY O NE ” IS A CCOMPLISHED C OMMUNICATION FROM IT TO ALL DEPARTMENTS ON A REOCCURRING BASIS M ONTHLY TO B I -M ONTHLY IT C OLLABORATION M EETINGS E STABLISHED SLA S WITH EACH DEPARTMENT W ORKSHOPS WITH EACH DEPARTMENT BEFORE SIGNING AND AGREEING W ORK WITH HR/I DENTITY C OORDINATORS IN EACH DEPARTMENT TO ALERT IT WHEN THEY ARE READY TO HIRE I N MANY CASES, WE KNOW OF NEW HIRES WEEKS IN ADVANCE OF THEIR ARRIVAL A SK FOR ANY CHANGES ON IT NEEDS

8. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU H OW “D AY O NE ” IS A CCOMPLISHED O NLINE W EB A PP FOR IT S ERVICE A CCESS R EQUESTS I NTERFACES WITH UFSA A CTIVE D IRECTORY TO PULL THE EXACT NAMES OF SECURITY GROUPS / DISTRIBUTION GROUPS, SHARED DRIVES R EQUEST FORM ADJUSTS BASED ON SUBMITTER ’ S DEPARTMENT E X : H OUSING HAS DIFFERENT QUESTIONS THAN M ULTICULTURAL & D IVERSITY A FFAIRS U SERS ENTER UFID, CHOOSE A DISPLAY NAME, THEN SELECT ACCESS H AS OPTION FOR BULK SUBMISSION, SAVING TIME FOR USERS OF THE SAME ACCESS TYPE T EMPLATES BUILT BY JOB TITLE TO SAVE TIME P REFILLED TO INCLUDE COMMON ACCESS RIGHTS

9. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU H OW “D AY O NE ” IS A CCOMPLISHED N EW E MPLOYEE IT S ERVICES U SER G UIDE SENT TO EMPLOYEE, SUPERVISOR, AND HIRING AUTHORITY AT LEAST 48 HOURS PRIOR D OCUMENT IS A PDF FILE PDF ALSO PLACED IN THEIR PERSONAL NETWORK SHARED DRIVE I NCLUDES : E MAIL SETUP FOR MOBILE PHONES M AILMETER TRAINING C OMMONLY ENCOUNTERED IT POLICIES V IEW OUR GUIDE HERE HTTPS :// IT. UFSA. UFL. EDU / DOCUMENTS / UFSAIT - NEWEMPLOYEE - ITSERVICESMANUAL. PDF HTTPS :// IT. UFSA. UFL. EDU / DOCUMENTS / UFSAIT - NEWEMPLOYEE - ITSERVICESMANUAL. PDF

10. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU H OW “D AY O NE ” IS A CCOMPLISHED C OMPUTER IS IMAGED & ENCRYPTED WITH A CLEAN OS INSTALL FOR EACH NEW EMPLOYEE S ETUP ON LOCATION A BUSINESS DAY BEFORE EMPLOYEE START DATE R EDUCES COMMON ISSUES A LL COMPUTERS ( DESKTOP /L APTOP ) ARE ENCRYPTED IN S TUDENT A FFAIRS U SE P OWER S HELL TO MORE ACCURATELY MAP NETWORK DRIVES AND PRINTERS USING SECURITY GROUPS O NE E XCEL FILE CONTROLS DRIVE AND PRINTER MAPPING FOR EACH DEPARTMENT F ILE E NUMERATION MAKES ASSIGNING SHARES EASIER U SERS ONLY SEE THE FOLDERS FOR WHICH THEY HAVE ACCESS

11. O NE IT FOR THE #G ATOR G OOD @UFDHN ET IT A SSISTANCE ON “D AY O NE ”

12. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU IT A SSISTANCE ON “D AY O NE ” IT A SSISTANCE CONTACT INFORMATION IS ON ALL LOGIN SCREENS FOR EASY REFERENCE I MAGE IS SET VIA G ROUP P OLICY F OR K EY S TAKEHOLDERS /P OSITIONS WE WILL NORMALLY HAVE AN IT A SSISTANCE STAFF PERSON ON - SITE FOR HELP D EPARTMENTS REQUEST THIS SERVICE A DDITIONAL E MPLOYEE T RAINING AVAILABLE UPON REQUEST H OUSING L EARNING & D EVELOPMENT STAFF PLUS IT S TAFF PROVIDE TRAINING FOR MOST SERVICES C ONSTANT I MPROVEMENT W E WORK WITH EACH DEPARTMENT ALMOST IMMEDIATELY WHENEVER THERE IS AN ISSUE H ELPS PREVENT ISSUE FROM REOCCURRING

13. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU IT A SSISTANCE ON “D AY O NE ” IT A SSISTANCE APPLICATION ON ALL DESKTOPS G RABS REQUIRED SUPPORT TECHNICAL INFORMATION ALLOWS EMPLOYEE TO SUBMIT EITHER A R EQUEST OR I NCIDENT ALL IN ONE STEP P OWER S HELL GUI APP B UILT USING P OWER S HELL S TUDIO 2016P OWER S HELL S TUDIO 2016

14. O NE IT FOR THE #G ATOR G OOD @UFDHN ET C URRENT I SSUES WITH “D AY O NE ”

15. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU C URRENT I SSUES WITH “D AY O NE ” N OT BEING NOTIFIED OF EMPLOYEE ’ S START DATE E MPLOYEES ALSO SOMETIMES START EARLIER C OMPUTER DOES NOT HAVE RIGHT SOFTWARE INSTALLED W E MAY NOT GET NOTIFICATION FROM SUPERVISOR IN TIME F ULL ACCESS REQUIREMENTS ARE NOT LISTED OR SUBMITTED BY SUPERVISOR ON TIME S UPERVISORS ARE NOT PRESENT ON EMPLOYEE FIRST DAY N EW E MPLOYEES MAY NOT CHECK THEIR EMAIL IN TIME

16. O NE IT FOR THE #G ATOR G OOD @UFDHN ET W HAT C AN Y OU D O N OW ?

17. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU W HAT CAN YOU DO NOW ? S TART UP A CONVERSATION WITH YOUR HIRING AUTHORITIES H OW CAN IT BE PART OF THAT PROCESS ? E STABLISH S ERVICE L EVELS ( OR START AN SLA) WITH YOUR CUSTOMERS R EQUIRES MEETINGS WITH YOUR CUSTOMERS W HAT LEVEL OF SERVICE CAN YOU CONSISTENTLY OFFER ? C REATE A U SER M ANUAL /T RAINING G UIDE FOR YOUR CUSTOMERS W HAT ARE COMMONS QUESTIONS ? H OW DO YOUR CUSTOMERS CONTACT YOUR FOR HELP ? W HAT IT S ERVICES DO YOUR CUSTOMERS NEED TO DO THEIR JOB ? P ROMOTE THOSE SERVICES D ON ’ T K NOW ? A SK THEM H OW EASY IS IT FOR YOUR CUSTOMERS TO REQUEST IT S ERVICES ? C AN CHANGES BE MADE TO IMPROVE THAT PROCESS ?

18. UF D IVISION OF S TUDENT A FFAIRS IT@UFDHN ET IT.UFSA.UFL.EDU QUESTIONS? M ORE I NFORMATION, P LEASE C ONTACT U S M ATT P ENDLETON MATTP @ UFSA. UFL. EDU MATTP @ UFSA. UFL. EDU (352) 392-2171 X 10107 L EARN MORE ABOUT S TUDENT A FFAIRS IT HTTPS ://IT.UFSA.UFL.EDU HTTPS ://IT.UFSA.UFL.EDU