1. Missouri State University NASPO-Rental Car Program 2016

2. Content  Reservations  NASPO Rate Inclusions  Billing  Rates  15 Passenger Van Rental  Fuel Policy  Non-Injury Accident  Contact Information

3. Reservations  Reservations can be made 1 of 3 ways: Reserve at Enterprise.com®. Reminder to enter your department account number Calling the local rental branch Calling the Reservation Center at 1-800-Rent- a-Car (1-800-736-8222). Must provide your departments billing account number or use account XZ51W99 and pay with personal credit card at the time of rental

4. NASPO- Rate Inclusions  Set Nationwide Rate Plan (geographic surcharges apply to some locations)  Rates Include Coverage Collision Damage Waiver (CDW) Supplemental Liability Protection (SLP)  Mileage is capped at 2500 miles per rental Excess mileage charge $0.20/per mile  18-20 year old drivers are allowed Business rentals only Must be a Full Size Car or smaller  We’ll Pick You Up for Free

5. Billing  Two Billing Options (Note: MSU Procurement cards are not accepted) Nationwide Direct Billing –Contact Josh Lambert to request a billing account or for help with your existing account –Joshua.M.Lambert@ehi.com Personal Credit Card –Used at the time of rental –Must submit receipt to Missouri State University for reimbursement

6. Billing  All rental charges are based on a 24 hour billing cycle  Charges begin when the contract is written  Charges end when the vehicle is checked by an Enterprise employee After hour returns –Most Enterprise locations have an after hours key return. Please place keys in this box only if the locations is closed. –Charges continue until the next business day when the vehicle is checked in.

7. Rates for Major Vehicle Classes  Springfield, Missouri Rates (July 1, 2016) Vehicle ClassDaily RateWeekly Rate Compact Car$31.30$156.51 Standard Car$33.20$166.00 Full Size Car$35.79$178.94 Minivan$53.72$268.62 Standard SUV$54.77$273.85 Large SUV$84.63$423.15

8. 15 Passenger Vans  15 passenger vans are not included on the state contract.  Renters must purchase Collision Damage Waiver and Liability Coverage at the time of rental  Contact Amanda Labarge for reservations at 417-832-1494 or amanda.d.labarge@ehi.com amanda.d.labarge@ehi.com

9. Fuel Policy  Rentals should start with a full tank, and be returned a full tank  Refueling Policy: Enterprise will charge “regional pump price” to refuel the vehicle to its original level, if the original fuel level is not matched upon return. Example: If a rental begins with ¾ tank and returns with ½ tank the rental will be charged for ¼ tank.

10. Non-Injury Accident  Contact the location where the vehicle was rented  Insurance card is located either above the passenger side sun-visor OR in the glove box Additional Information –Contact roadside assistance on the back of your rental agreement

11. Enterprise Contacts Local ServiceAccount Manager 15 Passenger Van Rentals Billing/ Receipt Assistance Sunshine BranchJosh LambertAmanda LabargeCharlene Lewis 417-832-9470 x44 417-868-8855 or joshua.m.lambert @ehi.com joshua.m.lambert @ehi.com 417-832-1494Charlene.a.lewis barsh@ehi.com