2. o Approach work with a winning attitude every day o Take control of your position within the company you work for o Choose to present a positive outlook, even when times are tough o Do all your jobs – the easy and the hard o Make an effort to share good attitudes

3. Come 100 percent prepared to work Build a personal brand that includes elements of timeliness Demonstrate commitment to your employer by being punctual Drive your successes at work with consistent attendance

4. Dress appropriately for work, from the time of your interview until the end of your employment Recognize that you have agreed to wear a company uniform by accepting a position with the company Understand the impact that your appearance has on the image of your employer Verify the numerous components of appearance

5. Take steps to learn more about your jobs and the company you work for Establish long-term goals, work toward them and ultimately achieve those goals Demonstrate increased productivity by accomplishing more that the bare minimum Accurately identify your personal weaknesses and seek to improve in those areas

6. Follow the rules at work, even when no on is looking Build a reputation for trust and accountability Maintain honesty and integrity, even when they make a mistake Have standards for your own actions and follow company rules Build good habits by being honest no matter the cost

7. Understand the terms that you agreed to accept when you began your job Demonstrate respect for your managers and co-workers Conduct your work relationships in a way that does not interfere with work Perform your jobs well, regardless of the way you feel about your co-workers

8. Recognize that consumers decide which businesses they will support based upon the customer service that employees provide Present yourself in a positive way, even if you don’t feel like it at the time Treat customers in a way that lets them know they are always right Smile on a regular basis Identify behaviors that go above and beyond the basic levels of customer service