1. The Art of Managing & Supervising Volunteers Ilm Level 3

2. Radiate Integrity & Congruence Leaders, Managers and Supervisors need to... Kouzes and Posner once said that “Leadership is a relationship between those who Lead and those who choose to follow”…never has this been more true than in the case of managing and supervising volunteers. Volunteers do not HAVE to follow, they CHOOSE to, and in making that choice they make the job of leading, managing and supervising volunteers an art. This four day programme is designed to give you the tools to manage and supervise volunteers with elegance and assured success, because it is designed with the aim of understanding the deepest needs and aspirations of those who volunteer. When it comes to volunteers, a leader should expect to use many of the same tools as leaders of paid employees...only using them a bit differently. An employee being able to act with integrity is even more important because volunteers are not there for a pay packet. The rewards are not tangible, but have more to do with a sense of personal fulfilment. What is more, volunteers have a choice about what they do, including about whether they stay or leave. They are often less afraid to voice their views or dissatisfactions if necessary. The art of working with volunteers is first and foremost about establishing an open, honest relationship - and ‘walking the talk’. Whether you are managing, leading or supervising volunteers being able to Radiate Integrity is a crucial first step. Volunteers are looking to be part of something, not take orders and feel like they may do at work. Inspiration is everything when it comes to working with volunteers. Without being heavy-handed, you must constantly motivate them to continuing their work and increasing their commitment. It is vital to communicate to volunteers how their contribution is helping the success of the whole vision. Helping volunteers see the context of what they do is important because in this way, they will understand why their time and effort are valuable contributions. Having a clear vision will also provide the context for your feedback to them. An organisation is actually in competition with other activities, demands, and opportunities in the lives of the volunteers. If you are a leader in a volunteer organisation, you must hold your volunteers' attention and make them feel their contribution to the organisation is more valuable than their other opportunities. Inspire a Shared Vision

3. Working with volunteers means understanding their nature. If you don't grasp that, if you treat them as you would paid staff, then your tenure as an effective manager is going to be short. This is because, in the team relationship, the members have the upper hand. If you don't grasp the dynamics and act accordingly, you'll be leading a group of one. All volunteers have a set of reasons they donate their time to organisations. Whatever the reasons, if you are going to be a manager or supervisor, what you do must resonate with the interests of each member. If people don't find a way to satisfy at least their most important reasons for volunteering, they will drift off and you'll be without anyone to lead. Most people want at least some degree of recognition. Learn how to give them what they are looking for and ensure that recognition and feedback happen on a regular and consistent basis. Be genuinely thankful for all the time that people are willing to donate to help you achieve something and at the same time to provide you with an opportunity to expand your leadership capabilities. You don't necessarily need to make a show of gratitude. The internal recognition will guide the external expression and will help you learn the important lesson that team members are every bit as important, and often more so, as leaders. Those who manage and supervise volunteers are able to liberate the potential in each and every one of the volunteers who work with them. They do this by having a positive, confident, ‘can do’ attitude and approach to life. They remain in a resourceful state despite obstacles and setbacks and we all need leaders with a bounce in their step. States of mind are contagious; people will ‘catch’ your attitudes and your outlook without your realising it. It is critical for leaders to understand how to manage their own state and to influence the states of those around them. Influence Through Understanding Create a Culture of Individual Worth Embrace Personal Transformation On this programme you will learn the tools to transform your skills as a manager or supervisor of volunteers. You will learn tools that will enable you to: Radiate Integrity and Congruence by understanding your own motivations and ‘map’ of the world Inspire others with your own, clear vision Have greater influence through understanding the deepest needs of those around you. Create a culture of individual worth by learning how to communicate with respect and appreciation Embrace personal transformation and learn how to manage your own state when the going gets tough

4. Contact Us www.learningtoinspire.co.uk Learning to Inspire The Meadows Church Lane Dodleston Chester CH4 9NG 0333 101 4350 info@learningtoinspire.co.uk Key Information Accreditation, Cost & Dates: This programme is accredited through Institute of Leadership and Management and offers the opportunity for participants to receive Certification as an ILM Development Award. In addition if participants complete relevant tasks and assignments they can receive a Level 3 Qualification in The Management of Volunteers* The Investment: FULL COST £1000 & vat for the taught programme, and for delegates wanting to take up the full ILM Level 3 qualification there is an additional cost of £150* for assessment and certification. Third Sector Organisation in Wales - we can offer a subsidy, making the cost £610 & vat plus the £150 for the ILM accreditation costs. Dates & Locations: Cardiff 03/11/2016 01/12/2016 12/01/2017 09/02/2017 If you would like to book a place, or need more information, please contact Learning to Inspire: info@learningtoinspire.co.uk Chester 10/11/2016 08/12/2016 19/01/2017 02/02/2017