1. Awareness Raising for Staff – xxx 201x

2. What employee engagement is, and why it is important How understanding staff experience can help improve it What iMatter is, how it was developed and what it is for How iMatter will work and what you will need to do Answers to your questions, and how to find out more What we are going to cover

3. Supporting the 2020 Workforce Vision Healthy Organisational Culture Priority NHS Scotland Values Scottish Government have developed a plan for the roll out of iMatter Staff Experience continuous improvement model Health Boards will roll out iMatter from 2015

4. Strategy Professional Behaviour progs e.g. CBAS Leadership Support Initiatives e.g. Schwartz care rounds Insert local Board Vision & Values

5. What does this mean to you? What do you understand by the term employee engagement? Why do you think it is important? What will you see, hear, experience if colleagues are engaged?

6. Why employee engagement? An issue of national importance across the UK because research suggests: 70% of UK employee don’t trust their line manager UK has 6% lower workplace engagement levels than G7 average The UK is 20% less productive than other large economies Only 30% of employees report being actively engaged at work Tanith Dodge, HR Director – M&S Engage4Success - The Evidence - 2013

7. Why does employee engagement matter in the NHS? Higher staff morale & motivation Less absenteeism & stress Greater efficiency, productivity & effectiveness Stronger financial management

8. Better engagement means Enhanced patient experience & outcomes Fewer errors Lower mortality rates Lower infection rates

9. A model for continuous improvement

10. The benefits of iMatter For staff Giving you the chance to feed back on specifics and to influence change and improvement in your workplace. For managers Helping understand your team’s perspective on what it means to be in the team and your department. For patients, families and other users of NHS services Improved outcomes that can come from teams taking action in respect of their experience at work. Health Board CEOs, Chairs and leadership teams An idea of how the Board is doing and what themes may need addressing across an organisation.

11. How the model works www.staffgovernance.scot.nhs.uk About me My team / line manager My organisation

12. From: messages-noreply@webropolsurveys.com [mailto:messages-noreply@webropolsurveys.com] Sent: 02 February 2015 11:49 To: Named individualmessages-noreply@webropolsurveys.commailto:messages-noreply@webropolsurveys.com Subject: iMatter questionnaire, please respond Dear ‘Respondent’, You are invited to participate in the iMatter questionnaire and your team manager (for example Birgit Clark’s iMatter Project Team) has confirmed that you will be included in this process. Please click on the link below to access the questionnaire which should take no longer than 10 minutes to complete. Please note you are required to answer every question in order to submit your response. The questionnaire requires to be completed in one visit. http://www.webropolsurveys.com/R/B3D87D55C0CD7C4B.par?q1=Birgit+Clark This is an anonymous questionnaire; all answers collected will be treated with the utmost confidentiality and cannot be linked to any respondent. Your feedback is very important in helping your team to monitor and improve levels of staff experience. You will receive your team result and will be invited to develop your team iMatter action plan to support on-going staff experience continuous improvement as well as having the opportunity to share your successes as a team. Please note the deadline for responding is Friday xx xxxx after which you will no longer have access to the link. Your feedback is very important in helping your team to monitor and improve levels of staff experience. Thank you for your time and co-operation Best Wishes iMatter Programme Team Example email issued to staff:

13. Understanding your results Team Name

14. Results contd.

18. Team Name

19. Learning from Pilot Testing Pilot 3 - 162 teams tested across 3 pilot Boards Teams within the Green threshold = 105 teams (64.8%) Teams within the Yellow threshold = 50 teams (30.7%) Teams within the Amber threshold = 3 teams (1.8%) Teams within the Red threshold – None 4 teams with less than 5 people did not attain 100% return to produce an EEI score

21. Storyboard Team name

22. 2015 SE Story 2016 SE Story 2015 SE Story 2017 SE Story 2018 SE Story 2019SE Story 2020 Staff Experience Patient Experience Co-Production Positive Staff Experience Enhances Patient Experience Supporting the Delivery of the 2020 Workforce Vision Team name

23. iMatter Reporting Governance Healthy Organisational Culture CEO DIRECTORS TEAMS: iMatter Team Report including EEI score Access their Directorate aggregated iMatter EEI score NOTE – iMatter Team Report, Team Action Plan and storyboard are NOT shared without permission of the team NHSScotland BOARD (Chair) iMatter Operational Leads will have access to all iMatter and EEI reports to provide support and mentorship when required

24. Local Roll-out Plan Project commences - Dates DescriptionTimescale Xxxx - xxxxx Awareness raising sessions with stakeholders 4-5 weeks before questionnaires By xxxx Upload team data to iMatter 2 weeks before confirmations Xxxx - xxxx Team Managers check and confirm teams on Staff Experience Portal (webropol) 4 weeks Xx - xxxx Teams complete iMatter questionnaire3 weeks Xxxx - xxxx iMatter reports generated and sent to team manager 5 weeks Xxxx - xxxx iMatter report shared with team 4 weeks Xxxx - xxxx Team to develop and agree iMatter action plan and create storyboard 8 weeks Round 2 xxxxA year onxxxx

25. Local Support/Information: iMatter Op Lead and Administrator: Name Location Email address or telephone extension xxxx Board Administrator: Name Email address or telephone extension xxxx Learning and Development : Email address or telephone ext xxxx

26. National Support/Information: iMatter Web-based Resource within NHS Staff Governance Website: http://www.staffgovernance.scot.nhs.uk/improving- employee-experience/http://www.staffgovernance.scot.nhs.uk/improving- employee-experience/ Contents: Frequently Asked Questions Case Studies Staff Experience Toolkit iMatter Portal – online tutorials available for managers for navigating the IT system.

27. Any questions?

28. And finally... https://www.youtube.com/watch?v=xqO3sfRZDAE