1. Introduction in to Social Accounting & Audit Building Confident Communities, in Partnership Louise Robson Customer Focus Service Manager 1

2. WHAT IS IT? Building Confident Communities, in Partnership Measure things not easily measured. An annual self evaluation process that gives a picture of the business then independently verified by the Social Audit Network (SAN) Triple bottom line (environmental, economic, social) Looks at the social impact of what we do Identifies and engages with the people we affect in our day to day jobs – ‘do you make a difference?’ 2

3. St Leger Homes Vision To deliver Excellent Value for money in all that we do. To ensure we are Customer Focused by engaging with our tenants and customers and involving them in decision making and service delivery. To have Quality Homes in Quality Neighbourhoods where people want to live To be a catalyst for change and become a housing provider of choice, an employer of choice and a partner of choice. Our Values (FEEL) Fairness Excellence Empowerment Local Something to always keep in mind? Building Confident Communities, in Partnership 3 Does your organisation have a clear vision and set of values?

4. St Leger Homes Social Objectives Building Confident Communities, in Partnership Our Tenants To involve our tenants in the running of SLHD and invest to enable their effective participation Our Communities To engage people in our communities so that they become involved with SLHD and to invest in information, learning & development activities and physical infrastructure that meet their needs. Our Local Environment To involve local organisations & businesses in providing quality services and invest time to improve the social & economic environment for our customers and the wider Doncaster community Our Organisation To involve & invest in our staff team so that we can provide services that meet the needs of the customers 4

5. How did we decide our objectives? Building Confident Communities, in Partnership 5 No - Our Chief Executive did not sit in a dark room and come up with all the ideas and objectives on her own or with her Senior Management Team Yes – everyone in the organisation was given the opportunity to have their say on where they felt they made a difference Yes – we then held workshops with all levels across the whole organisations to get their ideas and views, these people are now our ‘social accounts champions’

6. Have a chat about what your objectives might be? Do you know? Building Confident Communities, in Partnership 6 How many tenants were consulted / involved / trained by your organisation last year? How do the teams and staff in your organisation know they make a difference to the tenants they provide a service for? How your stakeholders or partners view your organisation? How many community projects your organisation helps with? How satisfied your tenants are with the services your organisations provide?

7. We looked at what we could ‘Prove!’ – account fully for and report on your organisation / project’s social, environmental and economic performance and impact… We looked at what we might ‘Improve!’ – provide the information essential for planning future actions and improving performance; and We looked at ‘Accountability!’ – be accountable to all those you work with and work for.. How did St Leger Homes tackle the process? Building Confident Communities, in Partnership 7

8. We don’t want to make it.. “Something else I need to add to my list of things to do”… We want it to become the norm and we make use of information already gathered, for example: –Reports –Consultations –Training –Speak to you and your teams to find out ‘What you do’ What did we do to get all that information?… Building Confident Communities, in Partnership 8

9. Narrative information that describes clearly what has been done; which will be backed up by… Quantitative data which give the countable facts and figures about what has been done, and… Qualitative information that tells us what the stakeholders think about performance and about the impact of your organisation – their voices What did we do to get all that information?… Building Confident Communities, in Partnership “OUTCOMES” 9

10. Outcome Indicators? Building Confident Communities, in Partnership What has happened as a result of your actions? What difference has it made? Usually more qualitative… Records the change… Requires consultation with stakeholders… 10

11. End result and process? Building Confident Communities, in Partnership Full report (this years 101 pages!) Validation panel Social audit statement Celebrate Communicate Start all over again… 11

12. Its not easy is it?… Building Confident Communities, in Partnership What do you think are the advantages and disadvantages of doing a Social Audit? 12