1. Interpersonal Communication 1

2. Introduction Interpersonal Communication is central to our effectiveness and our everyday lives. Interpersonal communication is an on going process by which people exchange information, feelings and meaning through verbal and non-verbal messages 2

3. Meeting People. Who am I? ‘I am not what I think I am. I am not what you think I am. I am what I think you think I am.’ Greetings and Introductions. 3

4. Breaking the Ice…. Formal vs Informal Introducing yourself Introducing others: –Say the name of the person of authority or importance, higher ranking, older, new, client, woman FIRST –Say each person’s name ONCE –Add a little information 4

5. Breaking the Ice Self Introduction Statement then Question Kinds of Questions? Self Disclosure Help 5

6. Good Listener/Observer Read Body Language Listen Well…Empathise 6

7. Active Listening Basic Acknowledgments Attentive Silence Questions Paraphrasing Mirroring feelings and reflecting meanings Summative Reflections 7

8. BE NON-JUDGEMENTAL Let go of stereotypes and any preconceived ideas you may have about the people you are communicating with. 8

9. BE ENCOURAGING Give Specific Praise Give Constructive Feedback 9

10. MIND YOUR LANGUAGE Slang: “You’re my main man”, “creep”, Foul language Jargon: “SOP”, “ORD” Pretentious language Sexist language Statements of disagreement that are rudely expressed References to someone’s race, class, ethnic background, or disability 10

11. EXPRESS POLITENESS Include Third Party in Conversation Request/Suggest Politely: Would you mind waiting……? Show Speaker’s Involvement: “Could we” 11

12. Saying YES Saying ‘Yes’ to a request: Yes, certainly! Saying ‘Yes’ to an offer or invitation: “Thank you very much; I’d love to come.” “Thank you very much; I’d love to have it.” “Yes, thank you, it’s nice of you to think of me.” “Yes, thank you. I’m looking forward to it.” 12

13. Saying NO politely “I’m sorry but…” “Unfortunately…” “Sorry, I can’t oblige you …” “I can understand your feelings about this matter but…” “I appreciate your reasons for … but …” 13

14. ICA 3 Choose ONE of the following to learn more about: 1.your parents or someone from your parents’ generation 2.a person with disabilities (blind, hard-of- hearing, speech disability, cerebral palsy, physically handicapped, with autism, who is dyslexic 3.a person from another ethnic group 14

15. ICA 3: Part 1: Proposal (10m) 26 May Print and Submit Pages 2 & 3 on 26 May: Next Week. Who will you interview and why do you want to know this person better? Choose 20 questions to interview your subject (remember to ask WHY for each question) 15

16. ICA 3: Part 2: Presentation (20m) 2 June Give a 5-min presentation on: 1.Background of person/s you interviewed 2.WHAT you learnt about them 3.Choose THREE most interesting things about them 4.Reflection: is your relationship strengthened? Are you more aware / empathetic? 16

17. ICA 3 1.WHO ARE YOU GOING TO INTERVIEW AND WHY. 2.PUT A TICK NEXT TO 20 QUESTIONS FROM THE LIST BELOW: Who is your hero? If you could live anywhere, where would it be? What is your biggest fear?.......... 17

18. Marking Rubrics ICA 3: Part 1: Proposal (10 Marks) Good explanation (includes research to find out more before actual interview) 18

19. ICA 3: Part 2: Presentation Marking Rubrics Content & structure (10 marks) Well organised and thought-provoking Points build up to a strong argument Explanation & examples cleverly used to emphasize points Excellent use of aids to enhance points. Well-rehearsed and timed Creative & captures attention very well. Message punctuated with a strong & memorable conclusion 19

20. ICA 3: Part 2: Presentation Marking Rubrics Verbal & Nonverbal Delivery (10 marks) Voice is well-projected, clear, varied & interesting Comfortable pace Excellent choice of words & pronunciation Excellent use of pauses & stresses to punctuate points. Posture is confident yet relaxed. Excellent use of gestures and mannerisms Facial expression is varied & enthusiastic Excellent eye-contact with audience Smartly & professionally dressed 20