1. Finnish Tax Administration

2. Content highlights Mission: Collecting the taxes and distributing them Strategic planning Our organisation and staff

3. Verohallinto Collecting the taxes and distributing them

4. Legal norms The European Union Finnish Parliament Local municipal councils and the Province of Åland Cabinet of ministers, Ministry of Finance, Tax Administration Recovery of tax debts by enforcement Enforcement offices in all regions of Finland. Separation of powers Protection of taxpayers’ rights Administrative Courts Supervisory authorities Criminal investigation and prosecution Police Courts of Law

5. Tax revenue: who pays, who gets it and how it is used

6. Tax revenues, 2015

7. Tax arrears, 2015

8. Statistics on tax control, 2015

9. Strategic planning

10. Strategy for 2013–2018 Business idea Collecting the right tax at the right time to enable society to function. Values Building trust Working together Embracing New Ways of Working

11. Strategy for 2013–2018 Vision 2025 The Tax Administration is among the best in the word – by reputation and by results. Strategic objectives Tax gap to shrink considerably Taxpayers to meet their liabilities in full Smooth and effective processes Capable and motivated employees

12. Tax gap to shrink considerably Good tax morale Legal rules to promote positive outcomes Minimal opportunities for error

13. Taxpayers to meet their liabilities in full Taxpayers feel that it is worth meeting their obligations. Honesty is the best policy. Making the tax process easier and cutting costs for customers.

14. Breakdown by taxpayer categories

15. Smooth and effective processes Process management New methods rapidly implemented Optimal use of resources Action guided by risk management Delivering results through proactive guidance and effective tax control We utilise information flows efficiently

16. Organisaatio ja henkilöstö Organisation and staff

17. Organisation Tax Recipients’ Legal Services Unit Internal Auditing Unit Executive and Legal Unit Grey Economy Information Unit Communications Unit Director-General Administrative Unit IT Services Central Tax Board Board of Adjustment VERONKANTO- YKSIKKÖ CORPORATE TAXATION UNIT VERONKANTO- YKSIKKÖ INDIVIDUAL TAXATION UNIT VERONKANTO- YKSIKKÖ TAX COLLECTION UNIT

18. Efficiency

19. Capable and motivated employees Maintaining workplace wellness Ensuring the expertise required Leadership based on trust and mutual respect Effective tools and methods

20. Staff members

21. Developing our e-services

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