1. TITLE DATE SIMS Report – February 2015

2. Membership Comments:  Membership tracking based when members have been registered to the current YA Membership Season (Oct 1 – Sept 30)  All membership bulk upload files have been processed

3. Membership Comparisons Comments:  Adult membership +1.33% year on year  Overall membership (Adult, Youth & Social) +2.06% year on year Membership Comparison 14/15 vs 13/14 Feb 15Feb 14% ChangeTotal 13/14% of 13/14 Adult54,65953,9441.33%60,04791.03% Youth9,3129,624-3.24%10,59587.89% Social5,5614,55522.09%4,988111.49%

4. FSP Websites Comments:  State websites included as ‘other websites’ against each state  Total number of clubs using the platform nationally is 19% FSP Websites by State Club WebsitesClass WebsitesOther Websites% Club Websites% Class Websites VIC2691127.08%13.24% NSW166113.56%11.32% QLD133322.81%15.00% SA65315.00%12.50% TAS83225.81%21.43% WA2447.41%7.14% ACT0010.00% NT10120.00%0.00% National01930.00%59.38% Total72492919.00%16.84%

5. FSP SLA Comments:  Resolution rate is for all queries; YA, States, Clubs & Classes  Other than YA and State Associations, Gold Coast Club logged the most jobs (4) in February Resolution Rate MarAprMayJunJulAugSepOctNovDecJanFeb Total Requests71567553711571841691091119180 Requests Resolved604757365312515713882937164 % Resolved84.51%83.93%76.00%67.92%74.65%79.62%85.33%81.66%75.23%83.78%78.02%80.00% Service Time (Hrs)232224133048473721354932 Reason for Request MarAprMayJunJulAugSepOctNovDecJanFeb BVIT Systems2922191320272427121310 YA Websites332232542423 Standard Websites29274430313841421817 14 FSP Passport323691716158 54 Membership0000054644941454738 Registrations00000132621231089 Other1272468105732

6. Data Quality Comments:  3 new fields added as mandatory: Gender, DOB & email  Baseline figures are based on all historical data from the BvIT system when data migration occurred