1. Strategies for Supportive Online Instruction 39th Teaching Public Administration Conference Joy McDonald Rutgers University–Newark Academic Technology Services May 23, 2016

2. Academic Technology Services 2016 Teaching Public Administration Conference Introductions Joy McDonald Rutgers University–Newark Academic Technology Services joymcd@rutgers.edu 973-353-5953 How about you? –What is your role? –Online experience? –What LMS have you worked with?

3. Academic Technology Services 2016 Teaching Public Administration Conference Focus on… Image credits: abogadodesign.com, testprepshsat.com Course DesignStudents

4. Academic Technology Services 2016 Teaching Public Administration Conference Course Design Image credits: abogadodesign.com, qualitymatters.org

5. “The Quality Matters Program (QM) is an international organization representing broad inter-institutional collaboration and a shared understanding of online course quality. QM is a faculty-centered, peer review process that is designed to certify the quality of online and blended courses. ” ©2016 MarylandOnline, Inc. The Quality Matters Organization

6. Continuous Improvement ©2016 MarylandOnline, Inc.

7. National Standard ©2016 MarylandOnline, Inc.

8. Create an Account www.qmprogram.org/myqm Use institutional email address ©2016 MarylandOnline, Inc.

9. What are the components of QM? ©2016 MarylandOnline, Inc.

10. Higher Education Rubric – 5 th Edition Eight General Standards 1.Course Overview and Introduction 2.Learning Objectives (Competencies) 3.Assessment and Measurement 4.Resources and Materials 5.Course Activities and Learner Interaction 6.Course Technology 7.Learner Support 8.Accessibility and Usability ©2016 MarylandOnline, Inc.

11. The Rubric is the core of QM Consisting of: 8 General Standards – key areas 43 Specific Standards – including essentials Detailed annotations and examples of good practice for all standards Self Review! ©2016 MarylandOnline, Inc.

12. The QM Peer Review Process ©2016 MarylandOnline, Inc. Course Revision Faculty Course Developers Institution National Standards & Research Literature Rubric Faculty Reviewers Training

13. Academic Technology Services 2016 Teaching Public Administration Conference 5 th Edition Update – Select Themes Constructivism (Community of Inquiry) –Focus on being “real” in an online environment (presence) is facilitated so that they engage in actively purposeful discourse which results in deeper levels of learning –A well-designed course allows for more facilitative engagement between the instructor and students (Hall, 2010). Burkle and Cleveland-Innes (2013) tied social presence to motivation and use of learner support –Interdependent dimensions of social, teaching, and cognitive presence ©2016 MarylandOnline, Inc.

14. Academic Technology Services 2016 Teaching Public Administration Conference 5 th Edition Update – Select Themes (continued) The importance of an online learning community –Course design that facilitates a sense of online learning community especially related to structure, feedback, and discourse factors Collaborative learning is now often highlighted as essential Pedagogy must drive the choice of technology - the learning goal of an assignment is the most important Learner-centered online course design should solicit and respond to formative and summative evaluations ©2016 MarylandOnline, Inc.

15. Academic Technology Services 2016 Teaching Public Administration Conference 5 th Edition Update – Select Themes (continued) Mobile learning Cognitive load –clear, “clean” screen layout that reduces the overwhelming, extraneous, “busy” presence of text, links, and graphics when navigating the course –Chunking of materials including shortening the length of video Accessibility –designed from beginning –not an accommodation later ©2016 MarylandOnline, Inc.

16. Academic Technology Services 2016 Teaching Public Administration Conference Focus on… Image credits: testprepshsat.com Students

17. Academic Technology Services 2016 Teaching Public Administration Conference User Experience (UX) Design – John Spencer 1.Embrace On-Boarding 2.Begin with the User in Mind 3.Create (Multimedia) Instructions 4.Be Intentional with Copy Text - short, simple text that guides students intuitively 5.Be Linear and Connective 6.Be Consistent 7.Be Simple http://www.spencerauthor.com/

18. Academic Technology Services 2016 Teaching Public Administration Conference Paying Attention to Detail in Course Design – Christie DeCarolis “Simplify course and assignment navigation … While course content might be challenging, it should not be difficult for a student to determine the expectations of an assignment, decide which reading is required and which is optional, or figure out when a project is due.” http://idt.camden.rutgers.edu

19. Academic Technology Services 2016 Teaching Public Administration Conference Consider: How easy is it to find your course’s: grading policy?assignment due dates? communication policy?assignment instructions? grading expectations?required vs. recommended readings? How easy is it to find course materials? Are you consistent in naming course materials and assignments? How concise are your assignment instructions? Can students find these things from the beginning so they can plan accordingly? http://idt.camden.rutgers.edu

20. Academic Technology Services 2016 Teaching Public Administration Conference What the Research Tells Us Students want to feel that the teacher cares –Live audio and video chats, video-capture lectures –Posting frequently in chat rooms –Inviting student questions and responded promptly –Providing detailed feedback on student assignments –Provide opportunities for course feedback Shanna Smith Jaggars, Nikki Edgecombe, and Georgia West Stacey, "Creating an Effective Online Instructor Presence," Community College Research Center, Teachers College, Columbia University, (2013).

21. Academic Technology Services 2016 Teaching Public Administration Conference Instructor Presence

22. Academic Technology Services 2016 Teaching Public Administration Conference Online Instructors Tend to Make Minimal Use of Interactive Technologies “When optimized, technological tools can help instructors to establish a knowledgeable and approachable presence, a vital element of strong online courses… Unfortunately, our research indicates that effective integration of interactive technologies is difficult to achieve.” Shanna Smith Jaggars, Nikki Edgecombe, and Georgia West Stacey, "Creating an Effective Online Instructor Presence," Community College Research Center, Teachers College, Columbia University, (2013).

23. Academic Technology Services 2016 Teaching Public Administration Conference 8 Lessons Learned from Teaching Online 1.High touch over high tech 2.Digital storytelling 3.Use technology intentionally 4.External resources 5.Be explicit 6.Fun and the unexpected 7.Login regularly 8.Personal feedback https://library.educause.edu/topics/teaching- and-learning/online-teaching-strategies

24. Academic Technology Services 2016 Teaching Public Administration Conference Student Investment Contributing student pedagogy - learners contribute to each other's learning and value the contributions of peers –Student led discussion –Student presentations –Peer assessment Questions on final Resources - extra credit Assessment options Student defined curriculum?!?!?

25. Academic Technology Services 2016 Teaching Public Administration Conference Activities, Assessments, Evaluation It must: –Count –Matter –Tie to goals and objectives Scaffolding - The scaffolding of learner interactivity supports learner retention and may combat "feelings of isolation, lack of self-direction and management, and (an) eventual decrease in motivation levels.”* Frequent assessment Timely feedback Consistency and Clarity * Stacey Ludwig-Hardman and Joanna C. Dunlap, "Learner Support Services for Online Students: Scaffolding for Success," The International Review of Research in Open and Distance Learning, vol. 4, no. 1 (April 2003), p. 1.

26. Academic Technology Services 2016 Teaching Public Administration Conference Examples!

27. Academic Technology Services 2016 Teaching Public Administration Conference “Be brave and courageous. Take the chance and reach out to your peers for help.” - Larry B. Lambert https://edtechdigest.wordpress.com

28. Academic Technology Services 2016 Teaching Public Administration Conference References

29. Joy McDonald Rutgers University–Newark Academic Technology Services joymcd@rutgers.edu 973-353-5953 Image credit: http://careerconfidential.com/