2. K EY QUESTIONS TO BE ASKED AND ANSWERED WHEN SPECIFYING AND SELECTING THE TECHNOLOGIES TO BE DEPLOYED T HE VITAL ROLE OF NETWORK COMMUNICATIONS FOR BOTH ON - BOARD AND STATION SYSTEMS D ECISION CRITERIA TO DETERMINE WHERE INTEGRATION WITH OTHER SUBSYSTEMS IS NECESSARY APTMS A UTOMATED P UBLIC T RANSPORT M ANAGEMENT S YSTEM 10 JULY 2014 SATC WORKSHOP 2014: IMPLEMENTING BRT 2

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11. T HE APPEAL OF BRT SYSTEMS TO THE TRAVELLING PUBLIC IS GREATLY ENHANCED BY THE AVAILABILITY OF RELIABLE, REAL - TIME INFORMATION ABOUT BRT SCHEDULES, BUS ARRIVAL TIMES AND ANY DELAYS THAT MAY OCCUR. T HE MAIN BENEFIT OF PASSENGER INFORMATION SYSTEMS THAT THEY CAN REDUCE CUSTOMER “ WAITING STRESS ”, CREATE THE PERCEPTION THAT THE SYSTEM HAS IMPROVED, AND GIVE LATE NIGHT TRAVELLERS CONFIDENCE THAT “ THE BUS IS NOT FAR AWAY ” 10 JULY 2014 SATC WORKSHOP 2014: IMPLEMENTING BRT 11

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