1. Conference name Company name INFSOM-RI-1234567 Speaker name SA2 Status ETICS 2 All Hands Meeting Darmstadt, February 18 th 2008 Valerio Venturi INFN – CNAF

2. Evaluation task plan INFSO-RI-223782 2 Palermo October 2008 Outline Infrastructure support Support procedures Support portal User requirements New applications Infrastructure service integration

3. Evaluation task plan INFSO-RI-223782 3 Palermo October 2008 Infrastructure support – Support procedures It's working SA2 QR5 metrics very positive 6h average time for managing tickets 55% tickets solved at first level support First level support shifts planned until end of August SZTAKI will cover in July and August

4. Evaluation task plan INFSO-RI-223782 4 Palermo October 2008 Infrastructure support – Support portal Mandate satisfied Creation of a searchable online knowledge base of problems We went further Documentation online Narrative articles on the system We want to leverage better from that Haven't uploaded new articles in a while Try to involve the user community How? We are going to upload the guidelines that are part of DSA2.5 We have asked some users to contribute with articles We are introducing X.509 authentication and commenting

5. Evaluation task plan INFSO-RI-223782 5 Palermo October 2008 Requirements collection We have been collecting requirements from aerospace applications,HPC community, gLite, D4Science In the implementation plan for PY2 We are still working with some of this users gLite VOMS developer wanted to run a testsuites (deploy the service + run a testsuite) We have't been very succesfull in attracting new users to get new requirements Interest from RESERVOIR project very interesting but requirements seem quite difficult to address Need to start virtual machines on remote nodes

6. Evaluation task plan INFSO-RI-223782 6 Palermo October 2008 New applications UNICORE porting completed at PM9, StoRM, WMSMonitor VEGA working on phasing in the first of the two identified applications ARC Need to start the work on the deployment testing INFNGrid release Haven't been able to attract any EGEE related applications StoRM and WMSMonitor are middleware, not applications

7. Evaluation task plan INFSO-RI-223782 7 Palermo October 2008 New services Workin in parallel on gLite, UNICORE, and Metonome submitters Framework for comonn task like persistence Metronome submitters nearly integrated in the framework UNICORE submitter work started gLIte submitter at alpha status MSA2.5 Integration of the submitters Alpha version of a submitter service submitting to the EGEE infrastructure Doing final testing with SA1,everything seems to be working Wait to test locally to declare the milestone achieved EC2 submitter Design started, but havent' got a schedule yet