1. 1 Session Number: SDR 5.3 Lessons of Katrina: Loyola and the New Orleans Community Approach to Preparedness Stephen Murphy, PhDc, MPH, MBA Director of Emergency Management Loyola University New Orleans Dev Jani, PhD, MPH Deputy Director New Orleans Homeland Security & Emergency Preparedness

2. 2 Data Center World – Certified Vendor Neutral Each presenter is required to certify that their presentation will be vendor-neutral. As an attendee you have a right to enforce this policy of having no sales pitch within a session by alerting the speaker if you feel the session is not being presented in a vendor neutral fashion. If the issue continues to be a problem, please alert Data Center World staff after the session is complete.

3. 3 Lessons of Katrina: Loyola and the New Orleans Community Approach to Preparedness Experts will examine issues during Katrina, focusing on the positive outcomes achieved over the past decade of growth and recovery. This session will highlight Loyola (and other IHEs) advancements and also underscore ways New Orleans has been able to partner with other private sector businesses to enhance overall preparedness and resilience citywide. This session offers great insight into the Data Center World host city!

4. 4 August 29, 2005 http://www.srh.noaa.gov/lix/?n=katrina_anniversary

5. 5 Katrina Levee Failures

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9. 9 17 th Street Canal Levee http://www.mvn.usace.army.mil/hps/chronology_canals.htm

10. 10 17 th Street Canal 18 hydraulic pumps 11 direct drive pumps Pumping capacity at 9,200 cfs http://www.mvn.usace.army.mil/hps/chronology_canals.htm

11. 11 Orleans Avenue Canal http://www.mvn.usace.army.mil/hps/chronology_canals.htm

12. 12 Orleans Avenue Canal 10 hydraulic pumps Pump capacity at 2,200 cfs. http://www.mvn.usace.army.mil/hps/chronology_canals.htm

13. 13 London Avenue Canal http://www.mvn.usace.army.mil/hps/chronology_canals.htm

14. 14 London Avenue Canal http://www.mvn.usace.army.mil/hps/chronology_canals.htm 12 hydraulic pumps 8 direct drive pumps Pump capacity at 5,200 cfs

15. 15 Impact: 2005 Katrina, Rita 80% of the city flooded 1+ million displaced in Gulf Coast region 135,000+ housing units damaged NOLA population: 484,674 (2000) to 230,172 (2006) $150+ billion in financial impacts $120+ billion in federal spending

16. 16 Select Critical Lessons Learned Communications and redundancies City infrastructure resilience and redundancies Evacuation threshold and triggers Re-entry and reconstitution Economic stability Data back-up and server redundancies Phone bank redundancies

17. 17 City Assisted Evacuation (CAE) In New Orleans, we deal with 2 scenarios: Category 2 or lower Category 3 or higher Category 2 or lower likely calls for Sheltering in Place But, there might be a situation with a strong Category 2 storm that would initiate the City evacuation process Category 3 or higher calls for mandatory City evacuation All evacuations are ultimately the decision of the Mayor Special emphasis on Functional/Access Needs – Special Needs Registry (SNR)

18. 18 2016 New Orleans City Assisted Evacuation Timeline Note: This timeline represents a guideline based upon the best available data. 600 1236 Launch CAE; Dispatch buses and security Make Ready EXECUTE CAEP TS Winds Reach Coastal LA ~12 hrs prior to hurricane landfall 30 40 State Phase 1: Evacuation of areas outside of any levee protection system State Phase 2: Evacuation of areas north of Intracoastal Canal & south/west of Interstate 10 and Mississippi River 84 State/Feds lean forward with Evacuation buses Begin MSY runs for Visitors & Tourists 5458 24 6 RTA begins pickups at 17 locations 50 72 PHASE DOWN CAEP CEOC/RCC Activated to Level III 48 TSA/USDOT lean forward with packages NOPD, LSP, LANG, OPSO lean forward w/ security/staging areas established RTA, MSY, NOMCVB, SPCA, and others activating hurricane plans State Phase 3: Evacuation of areas north/east of the Mississippi River and south of Interstate 12; State implements Contraflow; Mayor orders Mandatory Evacuation State buses with last evacuees leave city RTA ends pickups at 17 locations MSY Shuts Down First Responders to Task Force Locations CEOC Level II CEOC Level I

19. 19 City Emergency Operations Center (CEOC) COOP sites – local and distant Redundant power Interoperable communications LWIN is a national leader is capacity and capability Cross-sector use includes universities Common Operating Picture – realtime Involves extensive coordination with IT and other public safety agencies Offsite servers (outside impact zone)

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21. 21 911 and 311 Revamped and hardened 911 PSAP 311 concept 311 redundancies outside of the impact area

22. 22 Citywide Private Sector Engagement Re-entry program used during mandatory evacuation Required application for re-entry placards Led to strong relationships with numerous private sector partners and infrastructure Bottom-line: forced majority to understand the city process and to strategize similarly These relationship led to stronger all-hazards partnerships H1N1 conference hosted over 125 infrastructure and private sector partners Cities Readiness Initiative Reinvigorated the Local Emergency Planning Committee Creation of sub-committees Economic Stability in a crisis Partnerships enhanced local resiliency and continuity of operations

23. 23 Comprehension of city planning? Poll: How engaged are you and your agency/company with city initiatives? For what threats are your city, county, state, and/or region planning? Are you aware of these? What are your risks?

24. 24 Loyola University New Orleans Katrina damages minimal compared to others Business impact was monumental Continuity of operations Academic delivery? Emergency Communications Payroll Procurement and purchasing

25. 25 Addressing these challenges Intense engagement with city and state initiatives and response concepts Development of university-specific risk threshold Loyola Offsite Recovery Physical recovery center Data recovery center Identification of critical functions across campus Business impact analysis Risk Management What is our coverage – business interruption

26. 26 Engagement with the City Get involved with the city/county initiatives Your successful response to a crisis benefits you AND the county/city LEPC (and subcommittees) Developed a Higher Ed subcommittee to discuss challenges we face Similar challenges and similar missions – made sense to meet regularly Memorandums of Understanding with each other City and private sector partners alike

27. 27 Risk Threshold Developed risk threshold based on city concepts as well as business impact analysis What is your risk? Are you comfortable with certain levels of stress and risk? What do your generators cover? Are there more than one? Are there other needs for generator backup at your location? If evacuation is a course of action, where are you going? Who is making this call? You? Another member of your leadership team? Other company leadership? Is there comprehensive understanding about what “x” course of action will do and initiate?

28. 28 Offsite recovery Easier said than done Are you engaged in your own company’s/agency’s planning efforts? It is FAR more than just data backup, but can’t be done without it. What is your plan? What systems are critical? How long can these systems go without being physically addressed? Who is going to address them? Are they onsite or offsite? Do they know this?

29. 29 Offsite recovery If evacuating, can you access all required operational systems without incident from an offsite facility? Payroll, Accounting, Web communications? Have you tested this? Amazing how many nuances exist when these systems try to “talk” in a crisis and internet traffic is at a high level. Is your recovery declaration tied exactly to your response plan course of action? It is expensive to declare an emergency for IT recovery Evacuation trigger suspends operations, but does it initiate recovery?

30. 30 Offsite recovery Ultimately, BCP/COOP and Emergency Management along with Risk Management are joined at the hip Sector mandates for recovery/response times? What about your business interruption insurance? Are you plugged into what your coverage, if any, is? Does it include payroll? Extra offsite expenses? What is explicitly NOT covered? Can’t do it alone – planning for such an effort cannot be done by a single individual. Crisis planning needs the critical components at the planning table.

31. 31 Offsite recovery Loyola’s LORE phases and concept Training Registration Expectations Family inclusion Test…test…test!!

32. 32 3 Key Things You Have Learned During this Session 1.How New Orleans recovered stronger than ever 2.Recovery is not a silo operation – internally or externally 3.Get involved with city/county emergency partners

33. 33 Thank you Stephen Murphy Director of Emergency Management Loyola University New Orleans samurphy@loyno.edu Dev Jani Deputy Director City of New Orleans – Office of Homeland Security & Emergency Preparedness ddjani@nola.gov