1. Banister Research and Consulting Inc. 2014 Winter Road Maintenance Survey Presentation of Results November 17, 2014

2. Banister Research and Consulting Inc. In 2014, the City of Airdrie contracted Banister Research to conduct the Winter Road Maintenance Survey. The objective of the survey was to provide the City of Airdrie with insight into the perceptions and opinions of residents regarding: Satisfaction with the quality/frequency of current snow/ice control practices; Support for various tax increases for potential service enhancements; and City communications about winter road maintenance in Airdrie. Two (2) surveys were conducted as part of the research: General Population Telephone Survey (n=400) The MOE is no greater than ±4.9% at the 95% confidence level, or 19 times out of 20. Stakeholder Web-Based Survey (n=606). This presentation documents the key findings from the 2014 Winter Road Maintenance General Population Telephone Survey. Study Background & Methodology

3. Banister Research and Consulting Inc. Respondent Travel Habits n=400

4. Banister Research and Consulting Inc. Thirteen percent (13%) use other modes of transportation in an average week. Those who further elaborated (n=43) mentioned using the following: Other Modes of Transportation n=400 Bicycle – 81%Taxi/cab – 12%Rollerblading – 7%

5. Banister Research and Consulting Inc. Nearly two-thirds of the respondents (65%) reported changing their travel habits based on the weather or road conditions. Ways in which respondents change their travel habits included (n=259): Flexibility with Travel Habits Base: Respondents who change their travel habits based on the weather or road conditions Traveling less often – 47%Changing their travel route – 24%Using a different mode of transportation – 18%Staying home/avoiding outdoor travel – 13%Planning more time to reach their destination – 12%

6. Banister Research and Consulting Inc. Frequency and Quality of Snow and Ice Control n=400

7. Banister Research and Consulting Inc. Why are you dissatisfied with the quality of snow and ice removal? (n=194)** Lack of snow removal/snow is not cleared/removed from the streets – 53% Snow is not cleared/removed frequently enough (in general) – 14% Snow/ice removal is poorly done/not done efficiently (in general) – 13% Snow is piled onto sidewalks/blocks access to roads and driveways – 12% Why are you dissatisfied with the frequency of snow and ice removal? (n=196)*** Lack of snow removal/snow is not cleared/removed from the streets – 40% Snow is not removed frequently/often enough – 40% Takes too long for snow to be removed after heavy snowfalls – 8% Roads/sidewalks are too icy/lack of sanding/salting/ice removal – 6% Reasons for Dissatisfaction (Top Responses)* Base: Respondents who were dissatisfied with the quality or frequency of snow removal (ratings of 1 or 2 out of 5) *Multiple responses permitted

8. Banister Research and Consulting Inc. Familiarity with Snow and Ice Control Policies n=400

9. Banister Research and Consulting Inc. Satisfaction with Current Practices n=400

10. Banister Research and Consulting Inc. Plowing residential roads only when they are rendered impassable (n=241) Should not wait until residential roads are impassable/should plow sooner – 32% Vehicles get stuck/cannot get in/out of neighbourhoods – 32% Lack of snow removal/snow is not cleared/removed from streets (in general) – 19% Plowing a one-lane pass down residential roads (n=211) Unable to pass other vehicles/windrows narrow the roadways – 33% Vehicles get stuck/cannot get in/out of neighbourhood – 16% Plowing a single lane is insufficient/should plow both lanes/entire road – 15% Lack of snow removal (in general) – 14% Snow is piled onto sidewalks/blocks access to roads/driveways – 12% Top Reasons for Dissatisfaction with Current Practices* Base: Respondents who were dissatisfied with each current practice (ratings of 1 or 2 out of 5) *Multiple responses permitted

11. Banister Research and Consulting Inc. Leaving windrows on the sides of residential roads after plowing a single lane (n=250) Windrows block access to roads/driveways/sidewalks – 36% Unable to park/get out of parking space because of snow/ice build-up on roadside – 17% Windrows should be removed by City/not be left for residents to remove – 16% Vehicles get stuck/cannot get in/out of neighbourhood due to windrows – 13% Plowing residential roads to remove excess snow, but not plowing right down to the pavement (n=117) Snow left on road turns into ice/road becomes icy/slippery – 29% Should plow all the way down to the pavement – 27% Vehicles get stuck/have difficulty driving/parking due to ruts – 17% Lack of snow removal/snow is not cleared/removed from streets (in general) – 17% Snow removal in residential areas to provide adequate sight lines (n=87) Lack of street visibility/sight lines obstructed due to windrows – 39% Lack of snow removal/snow is not cleared/removed from streets (in general) – 22% Snow/ice removal is poorly done/not done efficiently (in general) – 10% Top Reasons for Dissatisfaction* (cont’d) Base: Respondents who were dissatisfied with each current practice (ratings of 1 or 2 out of 5) *Multiple responses permitted

12. Banister Research and Consulting Inc. Support for a Tax Increase n=400

13. Banister Research and Consulting Inc. Support for a Tax Increase (cont’d) n=217 Base: Respondents who would support an overall tax increase, or who were unsure

14. Banister Research and Consulting Inc. Importance of Potential Service Changes n=400

15. Banister Research and Consulting Inc. Preferred Tax Strategy n=400

16. Banister Research and Consulting Inc. One-Time Snow Removal n=400

17. Banister Research and Consulting Inc. Is there anything else you think should be a priority for the City of Airdrie, in terms of snow/ice removal and maintenance? (Top responses)* Other Priorities n=400 *Multiple responses permitted Nothing/no additional priorities – 40%Better/improved/more efficient snow removal services (in general) – 9%Need to remove snow from all streets (in general) – 7%Need to remove windrows/piles of snow on roadsides/driveways/sidewalks – 6%Improved/better bylaw enforcement (e.g., on-street parking, etc.) – 4%Need to improve snow removal services on school bus routes – 4%Should place more sand/gravel/salt on roads – 4%

18. Banister Research and Consulting Inc. Overall Satisfaction n=400

19. Banister Research and Consulting Inc. Why are you dissatisfied with winter road maintenance in the City of Airdrie, overall? Top Reasons for Dissatisfaction n=98 Base: Respondents who were dissatisfied (ratings of 1 or 2 out of 5) *Multiple responses permitted Lack of snow removal/snow is not cleared/removed from streets (in general) – 25%Snow/ice removal is poorly done/not done efficiently (in general) – 21%Dislikes that only main roads are plowed/lack of residential street plowing – 14%Snow is not removed frequently/often enough – 10%Windrows/snow piles block access to roadsides/driveways/sidewalks – 9%Takes too long for snow to be removed after heavy snowfalls – 8%

20. Banister Research and Consulting Inc. Effective Sources of Information n=400

21. Banister Research and Consulting Inc. Are there any other effective methods of communication that could be used to communicate with you about the City’s snow clearing activities? Other Effective Sources of Information n=400 *Multiple responses permitted No other effective methods – 65%Street/road signage – 17%E-mail notifications – 5%Television – 4%Text messages to mobile devices – 4%Flyers/brochures – 3%

22. Banister Research and Consulting Inc. Questions?