1. Evaluating Library Success: An Intrepid Journey into the Exciting World of Library Assessment Facilitators: Jason LeDuc, Counting Opinions Greg Morgan, Auckland Libraries MetLib 2014

2. “In God we trust; all others must bring data.” W. Edwards Deming

3. “If you can’t measure it, you can’t manage it.” Robert Kaplan

7. STATISTICS + STORIES = SUCCESS

14. The Library Super-metric Does it exist?

15. NEW Performance Measurement Task Force To develop standardized measures of effectiveness for widely- offered public library programs and promotes the training for implementation and use of the measures across public libraries.

16. Ifla.countingopinions.com

17. “In developing Toronto Public Library's current strategic plan we included an international perspective on key library measures to support Toronto's position as a world ranked City. Specifically open hours per capita, programming per capita and the emerging measures of e-titles and e-circulation were examined. Funding trends beyond North America were helpful context during the recession. Toronto's role is unique within the Canadian context and international comparators are relevant and useful.”

19. culc.countingopinions.com

20. canada.countingopinions.com

21. Library Example The Top 10 Indicators

22. Library Example Performance Indicators

24. “Customers are the reason we’re in business so the ability to make data-driven decisions and compare satisfaction levels over time is critical.” - Jacksonville Public Library

25. An Emerging Library Trend: Data Analytics … libraries should be leveraging their patron data to make better purchasing decisions and provide more in-depth services.“ 2011

31. http://www.freelibrary.org/about/Fels_Report.pdf

32. http://martinprosperity.org/media/TPL%20Economic%20Impact_Dec2013_LR_FINAL.pdf

34. Library Example Measuring Library Effectiveness

35. Library Example Strategic Planning Towards Implementing the Balanced Scorecard

37. http://www.countingopinions.com/pireports/report.php?f973ed644dc79f94e66208bc034e9d fc http://www.countingopinions.com/pireports/report.php?cb5433f1b2ca70b33f6a9bf72872 7074 http://www.countingopinions.com/pireports/report.php?93056c1ede14dd3dcb2a892292b 8e2aa http://www.countingopinions.com/pireports/report.php?d173bc32619acaf337da7dd247f6a b5e