1. SERVANT LEADERSHIP LEADERSHIP VS MANAGEMENT Southwest Regional Business Meeting and Training Seminar 2013 – San Antonio, TX

2. Servant Leadership: Good for you & Good for the Organization The philosophy and practice of servant leadership was coined and defined by Robert Greenleaf in the 1970s. The philosophy and practice of servant leadership was coined and defined by Robert Greenleaf in the 1970s. The general concept is ancient, The general concept is ancient, – Lao Tzu from China – 6 th century BC – Father of Taoism – Chanakya from India - 300 BC – Authored 216 Sutras of Leadership

3. What is a Servant Leader? "The difference manifests itself in the care taken by the servant-first to make sure that other people’s highest priority needs are being served. The best test, and difficult to administer, is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society? Will they benefit or at least not be further deprived?" Robert K. Greenleaf

4. Servant Leadership Is not what you do, as much as it is how you go about doing your work every day. The principal tenet is that it is the duty of a leader to serve followers, his or her key role being to develop, enable, and support team members, helping them fully develop their potential and deliver their best.

5. Servant Leadership According to his essay, Essentials of Servant Leadership, Greenleaf’s philosophy had its roots from reading a work of fiction in 1958: "The idea of the servant as leader came out of reading Hermann Hesse’s Journey to the East. Hermann HesseHermann Hesse

6. Servant Leadership A conceptual framework that is helpful for understanding servant leadership is found in the “Ten Characteristics of the Servant- Leader” described by Larry Spears (1998).

7. Servant Leadership Ten Characteristics Listening Listening Empathy Empathy Healing Healing Awareness Awareness Persuasion Persuasion Conceptualization Conceptualization Foresight Foresight Stewardship Stewardship Commitment to the growth of people Commitment to the growth of people Building community Building community

8. Principles – as defined by the Alliance for Servant Leadership Transformation Transformation Personal growth Personal growth Enabling environment Enabling environment Service Service Trusting relationships Trusting relationships Creating commitment Creating commitment Community building Community building Nurturing the spirit Nurturing the spirit

9. Servant Leadership Impact: Voluntary Compliance Take care of your employees Take care of your employees Act with integrity in how you operate your process, group, branch Act with integrity in how you operate your process, group, branch Hold yourself and your team accountable for addressing mistakes & doing what is right Hold yourself and your team accountable for addressing mistakes & doing what is right Deliver on quality products & service Deliver on quality products & service

10. Table Top Exercise Each of you discuss at your table someone who demonstrates the Characteristics of Servant Leadership Each of you discuss at your table someone who demonstrates the Characteristics of Servant Leadership What impact did they have on the organization, fellow workers, community, you What impact did they have on the organization, fellow workers, community, you Discuss one critical performance measure that could be positively impacted through effective use of each of the Servant Leadership principles and report out Discuss one critical performance measure that could be positively impacted through effective use of each of the Servant Leadership principles and report out

11. Servant Leadership Summary Summary

12. Servant Leadership The “Best Test” The “Best Test” Do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will he benefit, or, at least, will he not be further deprived? Do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will he benefit, or, at least, will he not be further deprived?

13. Servant Leadership Regards leadership as a process of sense making and direction giving – a move from individuals to relationships. Regards leadership as a process of sense making and direction giving – a move from individuals to relationships. Rejects the focus on top management, and submits a less formalized model whereby leadership is dissociated from organization hierarchies Rejects the focus on top management, and submits a less formalized model whereby leadership is dissociated from organization hierarchies

14. Servant Leadership Distinguishes the exercise of leadership and the exercise of authority, and treats leadership as a decentralized activity that is not, unavoidably, the sole responsibility of formally appointed leaders Distinguishes the exercise of leadership and the exercise of authority, and treats leadership as a decentralized activity that is not, unavoidably, the sole responsibility of formally appointed leaders Aims to nurture leadership capacity through the development of leadership processes and skills in others Aims to nurture leadership capacity through the development of leadership processes and skills in others

15. THREE INSIGHTS FOR SERVANT LEADERSHIP 1. People contribute to what they’re connected to (“People don’t care how much you know, until they know how much you care”) 2. You can’t lead what you don’t understand 3. The motive to serve is more fundamental, more powerful, and – ultimately – more conducive to happiness than self-interest

16. Southwest Region Business Meeting and Training Seminar 2013 – San Antonio, TX “Leaders are learning that this kind of empowerment, which is what servant-leadership represents, is one of the key principles that, based on practice, not talk, will be the deciding point between an organization's enduring success or its eventual extinction.” —Stephen Covey “Leaders are learning that this kind of empowerment, which is what servant-leadership represents, is one of the key principles that, based on practice, not talk, will be the deciding point between an organization's enduring success or its eventual extinction.” —Stephen Covey QUESTIONS QUESTIONS