1. BCCO PCT #4 PowerPoint AND UNIT FIVE Supervisors Leadership (24hrs) TCOLE Course # 3737

2. UNIT FIVE

3. Learning Objectives Learning Objective 5.0 Learning Objective 5.0 : Leadership Styles Learning Objective 5.1 Learning Objective 5.1 : The participant will be able to describe how to use leadership frameworks Learning Objective 5.2 Learning Objective 5.2 :The participant will be able to list the characteristics of effective leaders

4. CLASS QUESTION What is Leadership? 5.1 How to Use Leadership Frameworks

5. LEADERSHIP is the “ART” of influencing and directing subordinates in such a manner as to obtain their willing obedience, confidence and respect while achieving the agency’s mission statement, goals and objectives. 5.1 Leadership Framework

6. A.What is a leader? A. What is a leader? 1.No universally accepted definition 1. No universally accepted definition 5.1 Leadership Framework Continued

7. A.What is a leader? – Cont’d A. What is a leader? – Cont’d 2. Leadership is, in part, the process of influencing the activities of others 5.1 Leadership Framework Continued

8. A.What is a leader? – Cont’d A. What is a leader? – Cont’d 3. Leadership myths : a. a. Leaders are born, not made b. b. Leaders are charismatic 5.1 Leadership Framework Continued

9. A.What is a leader? – Cont’d A. What is a leader? – Cont’d 3. Leadership myths : c. c. Leadership is a rare skill d. d. Leadership exists only at the top of the organization 5.1 Leadership Framework Continued

10. A.What is a leader? – Cont’d A. What is a leader? – Cont’d 3. Leadership myths : e. e. Leaders must prod, manipulate, control and direct others to get the job done 5.1 Leadership Framework Continued

11. A.What is a leader? – Cont’d A. What is a leader? – Cont’d 4. Difference between Leaders and Managers a. a. Managers manage things and programs b. b. Leaders lead people 5.2 Characteristics of Effective Leaders

12. B. Characteristics of an effective leader 1. 1. Compare characteristics of effective vs. ineffective leader 5.2 Characteristics of Effective Leaders – Cont’d

13. CLASS QUESTIONS Think of the most effective and the least effective leader in your past. What traits were/were not exhibited?

14. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics a.Honestyintegrity a. Honesty and integrity 5.2 Characteristics of Effective Leaders – Cont’d

15. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics b.Responsibility accountability b. Responsibility & personal accountability 5.2 Characteristics of Effective Leaders – Cont’d

16. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics c.Loyalty c. Loyalty 5.2 Characteristics of Effective Leaders – Cont’d

17. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics d. Fairness d. Fairness /justice 5.2 Characteristics of Effective Leaders – Cont’d

18. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics e. Knowledge 5.2 Characteristics of Effective Leaders – Cont’d

19. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics f.Selfconfidence f. Self - confidence 5.2 Characteristics of Effective Leaders – Cont’d

20. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics g.initiative g. Drive/ initiative 5.2 Characteristics of Effective Leaders – Cont’d

21. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics h.Vision h. Vision 5.2 Characteristics of Effective Leaders – Cont’d

22. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics i.Dependability i. Dependability 5.2 Characteristics of Effective Leaders – Cont’d

23. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics j.listener j. Active listener 5.2 Characteristics of Effective Leaders – Cont’d

24. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics k.Decisiveness k. Decisiveness 5.2 Characteristics of Effective Leaders – Cont’d

25. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics l. Courage 5.2 Characteristics of Effective Leaders – Cont’d

26. B. Characteristics of an effective leader 2. Commonly perceived traits & characteristics m.SelfMotivated m. Self-Motivated 5.2 Characteristics of Effective Leaders – Cont’d

27. B. Characteristics of an effective leader 3. Authority and power a. a. Authority - granted from above and exerted downwards as a result of rank or title 5.2 Characteristics of Effective Leaders – Cont’d

28. B. Characteristics of an effective leader 3. Authority and power b.Power b. Power - granted from all directions (mainly from below) and is exerted in all directions 5.2 Characteristics of Effective Leaders – Cont’d

29. B. Characteristics of an effective leader 3. Authority and power b.Power 1 B. Characteristics of an effective leader 3. Authority and power b. Power ( 1 ) Is earned through display of; () ( a. ) honesty, ( b ) ( b ) credibility, and ( c ( c ) integrity. 5.2 Characteristics of Effective Leaders – Cont’d

30. B. Characteristics of an effective leader 3. Authority and power b.Power 2 empowerment B. Characteristics of an effective leader 3. Authority and power b. Power ( 2 ) Use of power is reciprocal and self- generating; the more power that is granted to others ( empowerment ) the more power is granted back. 5.2 Characteristics of Effective Leaders – Cont’d

31. B. Characteristics of an effective leader 4. Leading by example a.walktalk a. Leaders " walk their talk " in all situations b.Integritycredibility consistency b.Integrity / credibility - consistency in thoughts and actions 5.2 Characteristics of Effective Leaders – Cont’d

32. C. Theory X and Theory Y Model 1.Theory X external 1.Theory X - Leaders perceives of all workers as lazy and in need of external motivation to get the job done (i.e., pay, benefits, perks, etc.) 5.2 Characteristics of Effective Leaders – Cont’d

33. C. Theory X and Theory Y Model 2.Theory Y Intrinsic motivate actions 2. Theory Y - Leader perceives workers as being self-motivated. Leaders feel they want to do a good job. Intrinsic (internal) actions motivate actions 5.2 Characteristics of Effective Leaders – Cont’d

34. D. Situational Leadership Model 1. No one "best" leadership model a. a. Different situations require different approaches 5.2 Characteristics of Effective Leaders – Cont’d

35. D. Situational Leadership Model 2. Directive and supportive behavior a. a. Directive behavior-leader engages in one-way communications; 5.2 Characteristics of Effective Leaders – Cont’d

36. D. Situational Leadership Model 2. Directive and supportive behavior a. D. Situational Leadership Model 2. Directive and supportive behavior a. Directive behavior-leader engages in one-way communications; 1 ( 1 ) spells out employee's role and 5.2 Characteristics of Effective Leaders – Cont’d

37. D. Situational Leadership Model 2. Directive and supportive behavior a. D. Situational Leadership Model 2. Directive and supportive behavior a. Directive behavior-leader engages in one-way communications; 2 ( 2 ) tells employee what to do, 5.2 Characteristics of Effective Leaders – Cont’d

38. D. Situational Leadership Model 2. Directive and supportive behavior a. D. Situational Leadership Model 2. Directive and supportive behavior a. Directive behavior-leader engages in one-way communications; 3 ( 3 ) when to do it; closely supervised 5.2 Characteristics of Effective Leaders – Cont’d

39. D. Situational Leadership Model 2. Directive and supportive behavior a. D. Situational Leadership Model 2. Directive and supportive behavior a. Directive behavior-leader engages in one-way communications; 3 ( 3 ) when to do it; closely supervised a.Structure ( a. ) Structure b.Control ( b. ) Control 5.2 Characteristics of Effective Leaders – Cont’d

40. D. Situational Leadership Model 2. Directive and supportive behavior a. D. Situational Leadership Model 2. Directive and supportive behavior a. Directive behavior-leader engages in one-way communications; 3 ( 3 ) when to do it; closely supervised c.Supervise ( c. ) Supervise 5.2 Characteristics of Effective Leaders – Cont’d

41. D. Situational Leadership Model 2. Directive and supportive behavior – Cont’d b. twoway b. Supportive behavior- leaders engages in two - way communications 5.2 Characteristics of Effective Leaders – Cont’d

42. D. Situational Leadership Model 2. Directive and supportive behavior b. twoway Cont’d D. Situational Leadership Model 2. Directive and supportive behavior b. Supportive behavior- leaders engages in two - way communications, - Cont’d 1listens ( 1 ) listens, 5.2 Characteristics of Effective Leaders – Cont’d

43. D. Situational Leadership Model 2. Directive and supportive behavior b. twoway Cont’d D. Situational Leadership Model 2. Directive and supportive behavior b. Supportive behavior- leaders engages in two - way communications, - Cont’d 2support encouragement ( 2 ) provides support & encouragement, 5.2 Characteristics of Effective Leaders – Cont’d

44. D. Situational Leadership Model 2. Directive and supportive behavior b. twoway - Cont’d D. Situational Leadership Model 2. Directive and supportive behavior b. Supportive behavior- leaders engages in two - way communications, - Cont’d 3 decisionmaking ( 3 ) facilitates interaction, and involves employee in decision - making 5.2 Characteristics of Effective Leaders – Cont’d

45. D. Situational Leadership Model 2. Directive and supportive behavior b. twoway3 decisionmaking – Cont’d D. Situational Leadership Model 2. Directive and supportive behavior b. Supportive behavior- leaders engages in two - way communications, ( 3 ) facilitates interaction, and involves employee in decision - making – Cont’d aPraise ( a ) Praise 5.2 Characteristics of Effective Leaders – Cont’d

46. D. Situational Leadership Model 2. Directive and supportive behavior b. twoway3 decisionmaking D. Situational Leadership Model 2. Directive and supportive behavior b. Supportive behavior- leaders engages in two - way communications, ( 3 ) facilitates interaction, and involves employee in decision - making bListen ( b ) Listen cFacilitate ( c ) Facilitate 5.2 Characteristics of Effective Leaders – Cont’d

47. D. Situational Leadership Model 3. Specific styles a. a. Directing - high directive low supportive b. b. Coaching - high directive high supportive 5.2 Characteristics of Effective Leaders – Cont’d

48. D. Situational Leadership Model – Cont’d 3. Specific styles c. c. Supporting - high supportive low directive d. Delegating - low supportive low directive 5.2 Characteristics of Effective Leaders – Cont’d

49. D. Situational Leadership Model – Cont’d Leaders must assess development level (readiness) of each employee related to 4. Leaders must assess development level (readiness) of each employee related to: 5.2 Characteristics of Effective Leaders – Cont’d

50. D. Situational Leadership Model Leaders must assessdevelopment level (readiness) of each employee related to D. Situational Leadership Model 4. Leaders must assessdevelopment level (readiness) of each employee related to: a. Competence training a. Competence - knowledge or skills gained from education, training and experience 5.2 Characteristics of Effective Leaders – Cont’d

51. D. Situational Leadership Model Leaders must assessdevelopment level (readiness) of each employee related to D. Situational Leadership Model 4. Leaders must assessdevelopment level (readiness) of each employee related to: b.Commitment confidence motivation b.Commitment - combination of confidence and motivation 5.2 Characteristics of Effective Leaders – Cont’d

52. D. Situational Leadership Model - Cont’d 5. When to use situational leadership 5. When to use situational leadership style a. a. Directing - low competency high commitment 5.2 Characteristics of Effective Leaders – Cont’d

53. D. Situational Leadership Model - Cont’d 5. When to use situational leadership 5. When to use situational leadership style b. b. Coaching - some competence low commitment 5.2 Characteristics of Effective Leaders – Cont’d

54. D. Situational Leadership Model - Cont’d 5. When to use situational leadership 5. When to use situational leadership style c. c. Supporting - high competence variable commitment 5.2 Characteristics of Effective Leaders – Cont’d

55. D. Situational Leadership Model - Cont’d 5. When to use situational leadership 5. When to use situational leadership style d. d. Delegating - high competence high commitment 5.2 Characteristics of Effective Leaders – Cont’d

56. E. Heroic vs. Postheroic leadership style 1. Heroic - Leader 1. Heroic - Leader continues to fulfill tasks of line level as well as manage others (i.e., "patrolman with stripes"). a. a. Views self as problem- solver 5.2 Characteristics of Effective Leaders – Cont’d

57. Remember that development level is task specific 5.2 Characteristics of Effective Leaders – Cont’d

58. E. Heroic vs. Postheroic leadership style - Cont’d 1. Heroic - Leader 1. Heroic - Leader continues to fulfill tasks of line level as well as manage others (i.e., "patrolman with stripes"). b. John Wayne Syndrome b. always has answers (John Wayne Syndrome). 5.2 Characteristics of Effective Leaders – Cont’d

59. E. Heroic vs. Postheroic leadership style – Cont’d 2. Heroic leader force 2. Heroic leader uses force, charm, and political skill to coordinate activities of others. 5.2 Characteristics of Effective Leaders – Cont’d

60. E. Heroic vs. Postheroic leadership style – Cont’d 2. Heroic leader 2. Heroic leader is more concerned with getting tasks accomplished than with bringing people along or preparing them for future assignments. 5.2 Characteristics of Effective Leaders – Cont’d

61. E. Heroic vs. Postheroic leadership style – Cont’d 3.Postheroic 3.Postheroic - Leader perceives of self as a developer of others (employees 5.2 Characteristics of Effective Leaders – Cont’d

62. E. Heroic vs. Postheroic leadership style 3. Postheroic Cont’d E. Heroic vs. Postheroic leadership style 3. Postheroic - Leader perceives of self as a developer of others (employees). Cont’d a. goals visions a. Strives to construct a "shared responsibility team" by communicating goals and visions. 5.2 Characteristics of Effective Leaders – Cont’d

63. E. Heroic vs. Postheroic leadership style 3. Postheroic Cont’d E. Heroic vs. Postheroic leadership style 3. Postheroic - Leader perceives of self as a developer of others (employees). Cont’d b. b. Facilitates others in problem solving activities. 5.2 Characteristics of Effective Leaders – Cont’d

64. E. Heroic vs. Postheroic leadership style 3. Postheroic Cont’d E. Heroic vs. Postheroic leadership style 3. Postheroic - Leader perceives of self as a developer of others (employees). Cont’d c. c. Encourages others to find answers. d. d. Empowers vs enables 5.2 Characteristics of Effective Leaders – Cont’d

65. E. Heroic vs. Postheroic leadership style 4. team responsibility 4. Postheroic leader realizes job is not to run harder and faster but to develop a team that shares in the responsibility of getting the job done 5.2 Characteristics of Effective Leaders – Cont’d

66. E. Heroic vs. Postheroic leadership style 4. team responsibility E. Heroic vs. Postheroic leadership style 4. Postheroic leader realizes job is not to run harder and faster but to develop a team that shares in the responsibility of getting the job done a.empowerment a. empowerment. 5.2 Characteristics of Effective Leaders – Cont’d

67. E. Heroic vs. Postheroic leadership style 4. team responsibility E. Heroic vs. Postheroic leadership style 4. Postheroic leader realizes job is not to run harder and faster but to develop a team that shares in the responsibility of getting the job done b.accountable for their actions b. Holds others accountable for their actions and accepts accountability to superiors 5.2 Characteristics of Effective Leaders – Cont’d

68. F. Characteristics of an Effective Manager 1. 1. Shows confidence and trust in employees as they mature. 2. 2. Acts in a supportive role to achieve goals. 5.2 Characteristics of Effective Leaders – Cont’d

69. F. Characteristics of an Effective Manager – Cont’d 3. 3. Attempts to understand individual and organizational problems and never avoids dealing with them. 5.2 Characteristics of Effective Leaders – Cont’d

70. F. Characteristics of an Effective Manager – Cont’d 4. training employee development. 4. Provides the necessary training for employee development. 5.2 Characteristics of Effective Leaders – Cont’d

71. F. Characteristics of an Effective Manager – Cont’d 5. important information 5. Shares all important information about the organization. 5.2 Characteristics of Effective Leaders – Cont’d

72. F. Characteristics of an Effective Manager – Cont’d 6. recognition Slow to condemn but quick to praise 6. Is generous in credit and recognition of successful performance.(Slow to condemn but quick to praise) 5.2 Characteristics of Effective Leaders – Cont’d

73. F. Characteristics of an Effective Manager – Cont’d 7. 7. Is friendly and easily approached. 5.2 Characteristics of Effective Leaders – Cont’d

74. F. Characteristics of an Effective Manager – Cont’d 8. constructive action criticism 8. Employs constructive action instead of criticism. 5.2 Characteristics of Effective Leaders – Cont’d

75. F. Characteristics of an Effective Manager – Cont’d 9.ideas criticismswithout 9. Respects others' ideas and criticisms without necessarily accepting them completely. 5.2 Characteristics of Effective Leaders – Cont’d

76. F. Characteristics of an Effective Manager – Cont’d 10.walk over achieve personal goals strives 10. Will not " walk over " others to achieve personal goals, yet still strives to "get ahead." 5.2 Characteristics of Effective Leaders – Cont’d

77. F. Characteristics of an Effective Manager – Cont’d 11square work angles 11."Plays square " and does not " work angles " even for his own advantage. 5.2 Characteristics of Effective Leaders – Cont’d

78. F. Characteristics of an Effective Manager – Cont’d 12. 12. Bases managerial efforts on a coherent plan. 5.2 Characteristics of Effective Leaders – Cont’d

79. F. Characteristics of an Effective Manager – Cont’d 13.objective values facts 13. Is objective and values facts and adequacy of information. 5.2 Characteristics of Effective Leaders – Cont’d

80. F. Characteristics of an Effective Manager – Cont’d 14.positive, assumptions See’s the best in a person not his/her worst 14. Has positive, as opposed to negative, assumptions about people. (See’s the best in a person not his/her worst ) 5.2 Characteristics of Effective Leaders – Cont’d

81. G. Leadership traits – Cont’d 1. Intelligence 1. Intelligence (above the average of his followers). 2. Skill 2. Skill in verbal and written communication. 5.2 Characteristics of Effective Leaders – Cont’d

82. G. Leadership traits – Cont’d 3. Confidence 3. Confidence in self (healthy self-concept). 4.Competence 4. Competence in task or activities performed. 5.2 Characteristics of Effective Leaders – Cont’d

83. G. Leadership traits – Cont’d 5. Perceptioninsight problems 5. Perception of and insight into problems. 6.Sensitivity 6. Sensitivity to individual and group feelings. 5.2 Characteristics of Effective Leaders – Cont’d

84. G. Leadership traits – Cont’d 7. boldness 7. Moderate boldness in social situations. 8. maturity 8. Emotional maturity. 5.2 Characteristics of Effective Leaders – Cont’d

85. G. Leadership traits – Cont’d 9.tolerance 9. High tolerance for frustration. 10. 10. Breadth in interests and activities. 5.2 Characteristics of Effective Leaders – Cont’d

86. G. Leadership traits – Cont’d 11.motivation 11. Strong motivation for achievement. 12. needs 12. High concern for the feelings and needs of people in the organization. 5.2 Characteristics of Effective Leaders – Cont’d

87. Research and find a case study of effective and ineffective leadership styles highlight key points and concepts. Be prepared to share with class tomorrow morning

88. Questions?

89. 89 DEFINE & PROCESS Process: Explain 5.1: Explain 5.1: Describe how to use leadership frameworks

90. 90 DEFINE & PROCESS Process: List & Explain 5.2: List & Explain 5.2: The characteristics of effective leaders

91. TAKE A 10-MINUTE BREAK

92. SOURCES All Course Sources and/or Resources are listed in your Participant Handout Bexar County Constable Office PCT#4 First-Line Supervisor LEADERSHIP TCOLE Course # 3737

93. “Knowledge is “POWER” Stay informed, stay SAFE, stay Vigilant & stay Alive”