1. Improving the Disabled Facilities Grants process Summary of DFG Workshop 1 st November 2011 Outcomes of Pilot in East Locality 1 st July 2010 – 30 th September 2011

2. Improving DFG process - OT Workshop Nov 2011.ppt 2 Who was there? Presenters/Facilitators: Peter Kerridge Suffolk Coastal District Council Bob Smith Private Sector Housing Lead Mid Suffolk District Council Rachael Coombes Development Manager Fran Dare Senior Practitioner OT Jayne Harvey Development Manager Susan Balaam Development Manager Mike Collins Cathy Craig Interim Service Director for Access and Partnerships Attendees: Approx. 34 ACS OTs District Borough Council representatives – 6 of 7 councils represented

3. Improving DFG process - OT Workshop Nov 2011.ppt 3 What was covered? Aims of original DFG Lean review commission September 2009 Outcomes of Lean review check phase Redesign for East locality project Feedback from District Councils and Orbit Home Improvement Agency Data analysis and outcomes of East locality project Full Lean Model implemented 1 st July 2010 308 customers have been assessed for DFG ACS timescales reduced by 36% Joint visits reduced; OT time saved in 65% of cases End to end timescales reduced

4. Improving DFG process - OT Workshop Nov 2011.ppt 4 Actual end to end timescale Proposed end to end timescale

5. Improving DFG process - OT Workshop Nov 2011.ppt 5 Workshops Topics discussed: Operational issues arising from introduction of single recommendation form and reducing number of joint visits How process and liaison can be improved between partner agencies Other ideas to make improve service for customers and make process leaner

6. Improving DFG process - OT Workshop Nov 2011.ppt 6 Actions Data analysis to begin countywide from 1 st Nov. 2011-ACS OTs to complete data for all new DFG assessments Presentations and summary of workshop feedback to be circulated to all participants Review membership of DFG steering group Keep sending all further ideas and suggestions to improve service