1. TELECARE IN WOLVERHAMPTON HELEN FINNERTY TELECARE CO-ORDINATOR COMMUNITY EQUIPMENT SERVICE CRADDOCK STREET WOLVERHAMPTON DAVE J TAYLOR SENIOR ASSISTANT CARELINK CARELINK THE MALTINGS WOLVERHAMTPON

2. How we began  My Post – Telecare Co-ordinator – APRIL 2004  18 ½ Hours Clerical Support  Developed close relationship with CARELINK  Funding from Access & Systems Capacity Grant  Listened & learned – a wealth of information  Steering Group for 2 years

3. Who is the service for  Service user must reside in Wolverhampton  Over age 18  Have Cognitive Impairment

4. The Journey  Workshop - Health & Social Care Professional  To gain thoughts - how we drive Telecare forward  Fear of Big Brother  Replace human contact  Demonstration Flat

5. TELECARE FLOW CHART Potential for TELECARE Referral to Telecare Co- ordinator Joint Assessment Installation of Telecare Equipment Review after 1 month Review after 1 year

6. The move forward  I can now get a good nights sleep  Enables me to continue with daily living task  Provides peace of mind  Comments from Carers  Awareness Sessions – Hodson House

7. TELECARE EQUIPMENT Pill Dispenser Carer Buzzer

8.  Compatibility Obstacles/Hurdles along the way  Compliance to wear the equipment  People need to have an identified responder  Identify the need for a dedicated post  Installing into another housing providers’ property

9. Outcomes  25% no action needed  Fall Detector and Carer Buzzer most frequently provided items  52% received equipment within 7 working days  91% people referred over 65  34 in receipt of equipment  Number of Referrals 58 in the period

10. Future Challenges  Telemedicine  Widen Criteria – Open Telecare to all  Response – Call Centre  PTG - Business plan