1. Welcome Presentation To West Midlands Region Housing Learning and Improvement Network Presenters Raj Shroff – Head of Supported Housing for Midland Heart Andrea Hackley – Manager Herefordshire Housing Move on Team for Midland Heart

2. Midland Heart General Needs Co Ownership/Sales Care & Support

3. Transformation of Herefordshire Learning Disability Services 5 Year contract Re-design & renovate existing Registered care provision at Southbank Close and Ivy Close De-Registration of currant registered services providing further choice & control to our customers We committed to provide extra support hours as part of this contract (currently 200 hrs created) The creation of a young persons transitional service to support college leavers Housing Move on Team

4. Working with Vulnerable Adults

5. Housing Move on Team The Housing Move on Team are part of Herefordshire Midland Heart Funded by Supporting People Working in partnership with Herefordshire Council

6. Supporting People Objectives A programme that delivers quality of life and promotes independence. Services that are of a high quality, strategically planned, cost effective and complement existing care services. The planning and development of services is needs-led. A working partnership of local government, probation, health, voluntary sector organisations, housing associations, support agencies and services users.

7. So What Service do the Housing Move on Team offer? We offer housing advice and support to Vulnerable Adults and Adults with Learning, Physical and Sensory Disabilities, to ensure they are aware of and able to access housing choices. We support individuals develop a housing plan and work with other professionals to ensure all their health, housing and support needs are met.

8. Make informed decision to obtain accommodation that is safe, secure, affordable and suitable for their needs Develop the necessary skills to sustain independent accommodation Effectively manage their finances and maximise their income Develop life skills and support networks Manage all aspects of their health Reduce social isolation through participation in activities including local community activities Engage with other services Achieve more choice and control Customer Empowerment

9. What does the Housing Move on Service do? Inform the customer of housing options Support Customers liaise with other organisation to obtaining Housing Options of their choice Support Customers to ensure all benefits and other income are obtained Support the customer to set up and understand the tenancy/Mortgage conditions

10. What does the Transitional Service do? Support the customer to move into and set up their new home Support the customer to budget, set up direct debits etc Support the customer to become familiar with their new location and local facilities Support Customers to access day services, voluntary, work and education opportunities Support Customers to gain life skills required for independent living Signpost to other professionals

11. Move on Team Referrals Social Workers & other Professionals Other Organisations Service Users Family Members

12. Move on Service Criteria Vulnerable Adults and Adults with Learning, Physical and Sensory Disabilities Between 18 – 65 Years of Age Do not require 24 hour care

13. Referrals Breakdown Since April 09 CustomerNo Learning Disabilities111 Physical Disabilities51 Mental Health4 Vulnerable Adult16 TOTAL182

14. Move on Team Housing Outcomes Housing OutcomesNo Housed89 TOTAL 89

15. Housing Move on Team Housing Outcomes Housing Outcomes Moved Renting Privately13 Moved Home owner3 Moved Registered Local Landlord Tenancy22 Moved into Supported Housing35 Moved into Sheltered Housing4 Staying with family members5 Moved into Residential Care6 Moved Education out of County1 Total89

16. Herefordshire Key Statistics Home Point is a Choice-Based Letting agency, a partnership between Herefordshire Council and the counties leading Housing Associations. Key Monitoring Statistics 01/04/10 – 30/06/10 Total No on waiting list5052 Total no of applicants that consider themselves disabled448 Total no of offers accepted183

17. Benefits to Commissioners Achieving successful outcomes Identified Housing Options One stop shop for customers housing needs Cost saving - Social Work and other professional Cost saving – Bed blocking and other services

18. Challenges Supporting People – Administration Supporting People – Funding ongoing Contract expires 31 st March 2011

19. Assistive Technology Skype Pilot Assistive Technology (AT) is the name given to technology that helps to support people at home. Ranges from a simple community alarm system, to sophisticated monitoring and sensing devices using wireless and electronic technology. The main objective of any assistive technology service is to support individuals to live independently in their own homes for longer.

20. Assistive Technology Skype Pilot Communication between customer and support worker using video technology (Skype)  3 month pilot (started end of July 10)  Ivy close in Hereford/Starling Grove/Duty Team Office  Interviews with customers, family and staff at key stages throughout project  Staff keeping usage logs

21. Assistive Technology Skype Pilot  Approximately five customers using Skype style technology as an integral part of their individual support plan.  The technology will not replace face to face care contact between customers and support/key workers but will aim to enhance the care package provided to customers  Demonstrate care can be delivered at a cheaper cost

22. Any Questions?