1. Video Remote Interpreting in Oregon Courts Ed Alletto CSC, OIC:s/v v/s, SC:L ASL Interpreter II

2. Characteristics of Courts A court case is adversarial in nature Statements are being evaluated and compared The interpretation can be used as a tool by the parties Courts are collections of fiefdoms Multiple lines of authority Complex funding sources Court proceedings are recorded Recording the interpretation can be difficult The simultaneous mode should be accommodated Parts of the communication may be private

3. Core Principles Mission Statement: Court Interpreter Services provides high-quality mandated linguistic access to the Oregon State Courts through trained ethical interpreters, education of the court community, and responsible resource management.

4. Core Principles Customer Centered Approach Technology Cost Scheduling Interpreter

5. Core Principles RI must be easy for court staff to use Technology

6. Core Principles on technology that the court already uses (ex. video link to jail) Technology

7. Appropriate use of RI Weigh ALL factors and use judgment. Core Principles

8. Oregon’s RI System

9. Our interpreters use: 3 Polycom video conferencing stations, and 2 Laptop/webcams with Polycom software We connect over OJD’s private state-wide network Most Oregon courts use Polycom equipment Current RI System Technology

10. Current RI System Scheduling State-wide centralized scheduling system Full time Interpreter Schedulers who are: - Highly trained - Expected to exercise judgment interpreter request

11. It’s a process NOT a set of rules! Appropriate for RI

12. 1 st Evaluate local resources –Are state certified or qualified interpreters available in the area? –Where are the closest available state certified or qualified interpreters? –What does it cost to provide in-person interpreters? Appropriate for RI

13. 2 nd Evaluate the proceeding. –Will there be sworn testimony? –Is the hearing expected to be complex? –How long is the hearing expected to take? –What is at stake? (new dates, a fine, jail time) –What is the Court’s position on RI? –Do the parties have a position on RI? Appropriate for RI

14. 3 rd Make a judgment –Assure high quality service. –Assure responsible use of resources. Appropriate for RI

15. Types of hearings that are usually appropriate for RI are non-evidentiary events like: –Arraignments –Status conferences –Sentencing hearings –Change of plea hearings –Staff communication at the counter Appropriate for RI

16. Data

17. RI usage for ASL 629 574 536 484468

18. RI usage for ASL 14 50 47 70 629 574 536 484468

19. RI usage for ASL

20. RI Travel Cost Savings for ASL Travel Cost = travel expenses + interpreter travel time

21. RI Travel Cost Savings for ASL Travel Cost = travel expenses + interpreter travel time

22. RI Travel Cost Savings for ASL Average travel cost savings per RI Assign = $483

23. Unsatisfactory RI Assigns Unsatisfactory = Someone reported some kind of a problem during the assignment 2009201020112012Total # of RI Assignments504770 237 # of RI assignments reported unsatisfactory 7 14% 4 9% 9 13% 6 9% 26 11%

24. Unsatisfactory RI Assigns Causes of Problems

25. Challenges

26. Meeting "in the hall" interpreting needs incident to in-court proceedings –Filling out forms –Brief attorney-client communication Courtroom staff unable to operate their own equipment On the fly attorney-client consultation is not easy. User satisfaction has been difficult to measure Challenges

27. Kelly Mills CIS Program Manager Court.Interpreter.Program@ojd.state.or.us Heidi Koury RI Program Team Lead Heidi.M.Koury@ojd.state.or.us Ed Alletto ASL Interpreter II Edward.C.Alletto@ojd.state.or.us