1. sharing nationally to improve services locally a local government initiative ethos ‘Start with the quality of people’s life and not the quality of the service’ ‘ Local Government’s role will be to deliver high quality outcomes – not necessarily services and to focus not just on the benefit to the individual, but on the wider social value’

2. sharing nationally to improve services locally a local government initiative backdrop  increasing social challenges - ‘80% of local spend to tackle social exclusion’  increasing financial challenges – driving need for operational effectiveness, value for money and evidenced outcomes large proportion of budgets are fixed for 2 years+ impact on rural areas  downturn in the economic climate – rising inflation  changing demographic profile – ageing population technical advances

3. sharing nationally to improve services locally a local government initiative localism, decentralisation and Big Society ‘ Control Shift’ focus on vulnerable and excluded communities General Power of Competence 6 steps to decentralisation lift the burden of bureaucracy empower communities to do things their way increase local control of public finance diversify the supply of public services open up government to public scrutiny strengthen accountability to local people

4. sharing nationally to improve services locally a local government initiative focus on vulnerable communities Social exclusion and digital exclusion – poor access to support and services Social issues have a major impact on services and cost Need to identify communities and areas in most need

5. sharing nationally to improve services locally a local government initiative at a local level innovate & improve productivity, deliver VfM diversify service delivery community leadership role – meet diverse needs of the community engage with and empower communities transparent and open accountable - evidence impact

6. sharing nationally to improve services locally a local government initiative esd-toolkit Community Standards and LGBM Effective Service Delivery Toolkit

7. sharing nationally to improve services locally a local government initiative effective service delivery toolkit powerful range of tools, guidance and examples to support innovation in service delivery developed by the sector for the sector many are FREE to use can be used individually or as part of step-by step approach supports a partnership approach specific focus on vulnerable communities robust socio-economic business case

9. sharing nationally to improve services locally a local government initiative LGBM – a 360 o view The Model - 360 o view of a LA’s business The Model facilitates easy sharing of data & intelligence developed to inform the targeting of services to the right audience in order to achieve better outcomes provides a powerful information management framework that connects all a LA’s responsibilities and functions

10. sharing nationally to improve services locally a local government initiative LGBM is made up of three elements People and places – developing customer and locality insight Organisational scope – detailing the activities and responsibilities Organisation – detailing processes, activities and resources to support service delivery

12. sharing nationally to improve services locally a local government initiative innovation v incremental change Innovation Process and Resource Toolkit innovation process – is a rigorous approach to developing a new era in public service delivery.. resource toolkit - is a dynamic source of guidance, worked examples and proof of concept based on theory and good practice – MSP, Prince

14. : A resource toolkit which provides

15. sharing nationally to improve services locally a local government initiative

16. sharing nationally to improve services locally a local government initiative understand current situation and the issues surrounding it research local area and gain insight into communities and specific service needs look at other good practice tools include Inclusion framework Customer profiling Community and heat maps research and gather intelligence

17. sharing nationally to improve services locally a local government initiative inclusion framework guides organisations through developing a strategy to deliver more inclusive and effective services  leadership, vision and strategy  enabling actions  developing knowledge  community engagement and empowerment  essential partnerships  effective partnerships  evidenced outcomes

18. sharing nationally to improve services locally a local government initiative research and planning guidance a short guide to research around significantly disadvantaged groups which points to some useful ‘off-the-shelf’ material that might support an improvement and innovation process, includes research papers profiling –NEETs –Adults with Learning Disabilities –Ex-offenders –Just coping families

19. sharing nationally to improve services locally a local government initiative customer profiling to design services around the needs, preferences and aspirations of your customers transactional analysis preferred access channels identify hard-to-reach and vulnerable communities survey profiling how to communicate and engage – big society

21. sharing nationally to improve services locally a local government initiative inclusion checklist idenitsimple checklist which helps organisations review their approach to inclusive service delivery helps identify quick win actions focuses on where the greatest social and economic benefit can accrue

22. sharing nationally to improve services locally a local government initiative community maps and heat maps community maps – illustrate how specific circumstances apply to different localities Maps are available for a wide variety of circumstances defined in the Person Circumstance and Place Circumstance lists of the Local Government Business Model.community maps Person Circumstance Place CircumstanceLocal Government Business Model what maps you can see is dependent on your role and the subscription status of your local authority – click here for further informationhere

23. sharing nationally to improve services locally a local government initiative community maps – rurality

27. sharing nationally to improve services locally a local government initiative heat maps Heat maps – detail combined social and digital exclusion areas for specific localities Somerset Mendip

28. sharing nationally to improve services locally a local government initiative channels tool aims to help public service providers select the best channel to reach their target service users informs service design around the special characteristics and circumstances of a local area links to outline reports giving details such as value for money, resilience and the driver for doing the service in that way & some measures of success

30. sharing nationally to improve services locally a local government initiative next generation access tool

31. sharing nationally to improve services locally a local government initiative

32. sharing nationally to improve services locally a local government initiative a series of tools available to help this process which can be used on their own or complementary to each other solutions4inclusion DC10 project catalogue cost modelling performance analysis collate ideas for improvement

33. sharing nationally to improve services locally a local government initiative solutions4inclusion by exclusion group derived benefits an on-line database of projects which demonstrate how technology can be used to address social exclusion

34. sharing nationally to improve services locally a local government initiative DC10 Product Catalogue database holding a number of social, economic and organisational improvements across frontline service delivery, that can be achieved using technology – 6 workstreams –flexible working and worklessness –independent living –communities and building capacity – big society –environmental impact –digital switchover and convergence –next generation connectivity

35. sharing nationally to improve services locally a local government initiative cost architecture cost service delivery - cost v charge cost access channel delivery identify waste, how resources are being used and identify potential savingste cost modelling – an on-line cost calculator –supports the ability to model and refine alternative service cost and delivery models - including changes in staff activity, service overheads, introduction or withdrawl of access channels

36. sharing nationally to improve services locally a local government initiative performance contextualisation contextalisation tool supports analysis of local performance/output against locality demographics and priorities supports comparison with ‘similar’ organisations measure and evidence partnership performance -

37. sharing nationally to improve services locally a local government initiative

38. sharing nationally to improve services locally a local government initiative A series of tools to evaluate how effective solutions/options may be Service re-design Benefits tool Socio-economic business case tool develop effective solutions

39. sharing nationally to improve services locally a local government initiative service-redesign & vfm forum a community site to bring specialists, working in the field of VfM, service re- design, business improvement and change management, to discuss and develop strategy Business Process Architecture Guide – a set high level process maps,- common processes, decision making points, streamlinedBusiness Process Architecture Guide

40. sharing nationally to improve services locally a local government initiative benefits tool tool identifies who benefits and how they benefit suitable for multiple participating organisations

41. sharing nationally to improve services locally a local government initiative socio-economic business case tool builds a concise business case to inform the initial decision – ‘is this worth doing?’ based on HM Treasury Green Book principles assesses value for money and social return on investment

42. sharing nationally to improve services locally a local government initiative transition tooltransition tool provides guidance from introducing a pilot to the full implementation of a new approach evaluations from previous projects – identifying successes and pitfalls Complements any approach to project management taking action

43. sharing nationally to improve services locally a local government initiative getting help..... your RLM – aly.murdoch@esd.org.uk aly.murdoch@esd.org.uk esd-suppliers – contact sheila.apicella@esd.org.uksheila.apicella@esd.org.uk workstream meetings and community sites roadshows – 9 March in London and 23 March in Birmingham other events