1. Tourism & Hospitality English for Professionals Book 1

2. UNIT 2 Welcoming and Seating Guests

3. Checklist In this lesson, you will learn about... Receiving guests with reservations Receiving guests without reservations Introducing a menu Welcoming and Seating Guests

4. Warm-Up 1. How should you welcome customers to a restaurant? Key words/phrase: Good morning/afternoon/evening. Welcome to _________. Welcoming and Seating Guests

5. 2. What would you say to a customer that has to wait for a table? Key words/phrases: I’m sorry, but _______. The wait time is ________. Welcoming and Seating Guests

6. 3. What does a host or hostess at a restaurant do? Key words/phrases: Welcome customers Seat customers Welcoming and Seating Guests

7. WORD POWER Table Settings

8. WORD POWER Table Settings

9. WORD POWER A. Words in Use Practice saying the sentences below.

10. WORD POWER B. Listen Up Listen to the audio. Complete the chart with “Has” or “Doesn’t have”. Doesn’t haveHas Doesn’t have Has

11. WORD POWER M: Brenda, do you have a salad fork? W: Yes, I do. Don’t you have one? M: No, it’s not here. I’ll have to ask the waiter for one. W: Well, can you also ask him for a white wine glass? M: Why? I have one. W: But I don’t. Actually, I don’t have a dinner plate either. M: Hey, I don’t have a dinner plate! I need one, too. W: Well, at least we both have our butter knives. Let’s have some bread while we wait for the waiter to come over here. Audio Transcripts

12. C. Small Talk Practice the conversation with a partner. Try replacing the underlined words with other new words you’ve learned. Student AExcuse me. Student BYes, Ma’am/Sir? Student AMay I have another dinner fork, please? Student BSure. Do you need anything else? Student AYes, I need a red wine glass, too. Student BOK. I will be right back with those. WORD POWER

13. PART A: Being Seated Open with default media player

14. PART A: Being Seated

16. Key Words 1. approach [4`prot]] v. 接近；靠近 The man approached the door and rang the door bell. 那個男人走近門邊，按了電鈴。 2. after you [`1ft0] [ju] phr. 您先請 A: Let me show you to your desk. B: After you! A: 讓我帶您到您的座位。 B: 您先請！ 3. have a seat [h1v] [4] [sit] phr. 請坐；就座 Once everyone has a seat, the presentation will begin. 一旦各位都就座後，簡報就會開始。

17. PART A: Being Seated 4. in a moment [6n] [4] [`mom4nt] phr. 立即；馬上 The waiter will be here in a moment to take your order. 服務生會立刻過來這裡為您點餐。 5. special [`sp5]4l] n. （菜單上的）特色菜 The special today is spinach pasta with clams. 今天的特餐是菠菜蛤蠣義大利麵。 6. pitcher [`p6t]0] n. 大水罐；水壺 A pitcher of lemonade was put on every table. 每張桌上都放著一大壺檸檬水。

18. PART A: Being Seated English Corner -- A. Useful Expressions

19. PART A: Being Seated English Corner -- B. Joining the Sentence Parts Join the two parts of the sentences together. ____ 1. Do you havea. to your seats. ____ 2. May I have yourb. be here in a moment. ____ 3. Please follow mec. for ten, right? ____ 4. You’ve booked a party d. a reservation for this evening? ____ 5. Your waiter wille. and fill your water goblets. ____ 6. I’ll get the pitcherf. last name, please? d f a c b e

20. PART A: Being Seated English Corner -- C. Role Play Create a conversation using the cues. Take turns being the host/hostess (H) and guest (G). Then listen to Track 25 to compare your conversation. H: Good evening. Welcome to _________. Do you have a reservation? G: (Tell the host/hostess that you have a reservation and the number of people and time it’s for.) H:(Ask the guest for his/her name.) G:(Tell the host/hostess your name.)

21. Sample Dialogue PART A: A Party of Nine H = Host G = Guest H: Good evening. Welcome to Sunny’s Restaurant. Do you have a reservation? G: Yes, I have a reservation for five at six o’clock. H: All right. What is your name, sir? G: It’s Greg Jones.

22. PART B: Waiting for a Table Open with default media player

23. PART B: Waiting for a Table

25. Key Words 1. popular [`p3pj4l0] adj. 受歡迎的 Spider-Man 3 was a very popular movie in Taiwan. 《蜘蛛人 3 》在台灣是非常熱門的電影。 2. unfortunately [9n`f7rt]4n6tl6] adv. 不巧地； 不幸地 Unfortunately, no one could help Billy with his project. 很不巧地，沒有人能夠協助比利做他的專案。 3. available [4`vel4by] adj. 有空的；可利用的 There were no chairs available, so Kim had to stand. 沒有椅子可以坐了，所以金姆必須站著。

26. PART B: Waiting for a Table 4. waiting list [`wet6;] [l6st] n. 等候名單 There are already 150 people on the waiting list to buy that new car. 想購買那款新車的等候名單上已經有一百五十人了。 5. pager [`ped.0] n. 攜帶型傳呼器 When the pager lights up, it means there is a table for you. 傳呼器燈亮時，表示您的座位已經準備好了。 6. go off [go] [7f] phr. 響起 Everyone ran out of the building after the fire alarm went off. 火警警報響起時，每個人都跑出那棟建築物。 7. buzz [b9z] v. （機器等）唧唧響 The student’s phone buzzed while he was in class. 那名學生在上課時，手機響了。

27. English Corner -- A. Sentence Patterns PART B: Waiting for a Table

28. 1. The woman set her alarm to _____________ at six in the morning. 2. This song is really _____________ right now. 3. The host says there are no tables _____________. 4. The woman wants to be put on the _____________. 5. The host gave the man a _____________ to hold while he waited. English Corner -- B. Completing the Sentences PART B: Waiting for a Table Use the words in the box to complete the sentences. go off popular available waiting list pager

29. English Corner -- C. Role Play PART B: Waiting for a Table H:Good afternoon. Welcome to _____________. Do you have a reservation? G:(Tell the host/hostess that you don’t have a reservation.) H:(Ask the guest if he/she wants to wait.) G:(Tell the host/hostess what you want to do.) Create a conversation using the cues. Take turns being the host/hostess (H) and guest (G). Then listen to Track 28 to compare your conversation.

30. H = Host G = Guest H: Good afternoon. Welcome to Burger Heaven. Do you have a reservation? G: No, I don’t have a reservation. H: The wait time is about thirty minutes now. Would you like to wait for a table? G: No, that’s OK. I’ll eat somewhere else. PART B: Waiting for a Table Sample Dialogue

31. PART C: Looking at the Menu Open with default media player

32. PART C: Looking at the Menu

34. Key Words PART C: Looking at the Menu 1. option [`3p]4n] n. 選擇（權） Steve wanted to see all the options before picking one. 史帝夫想看看所有選擇，再從中挑選一個。 2. separately [`s5p4r6tl6] adv. 個別地；分別地 Everyone had to do their work separately instead of working as a group. 每個人都必須獨立作業，而非以團體的方式來做。 3. entrée [`3n~tre] n. 主菜（意同 main course 或 main dish ） David’s entrée was so large that he couldn’t finish it. 大衛的主菜份量太大了，所以他吃不完。

35. PART C: Looking at the Menu 4. all-you-can-eat [`7l`ju`k1n`it] adj. 吃到飽 的 This restaurant serves all-you-can-eat ice cream! 這間餐廳的冰淇淋無限供應！ 5. diet [`da64t] n. 節食；（特殊的）飲食 If you are on a diet, you need to stop eating junk food. 如果你正在節食，你必須停止吃垃圾食物。 6. come with [k9m] [w6q] phr. 附帶有 …… ；具備有 …… The jacket comes with a matching hat for free. 這件夾克免費附贈一頂同系列的帽子。

36. English Corner -- A. Useful Expressions PART C: Looking at the Menu

37. English Corner -- B. Answering True or False PART C: Looking at the Menu StatementTrueFalse 1. The woman has been to Veggie Diner before. 2. The set menu at Veggie Diner is new. 3. The set menu comes with dessert. 4. Coffee is an option with the set menu. 5. The woman orders a tea to drink.      Listen to the conversation and check (  ) whether the statements are True or False.

38. Audio Transcripts PART C: Looking at the Menu M: Welcome to Veggie Diner. Is this your first time here? W: No, it isn’t. The menu is different now, though. M: Yes, it is. We added a new set menu last week. W: What can I get if I choose the set menu? M: The set comes with pasta, soup, salad, and a drink. W: Can I have a coffee for my drink? M: No, tea and soda are the only options. W: OK. I’ll have the set menu with a tea then.

39. English Corner -- C. Role Play PART C: Looking at the Menu Create a conversation using the cues. Take turns being the waiter/waitress (W) and guest (G). Then listen to Track 32 to compare your conversation. W:Hello. Is this your first time at _____________? G:(Tell the waiter/waitress that it is your first time there and ask him/her to tell you about the menu.) W:(Tell the guest about the restaurant’s menu options.) G:(Tell the waiter/waitress what you want.)

40. PART C: Looking at the Menu W = Waitress G = Guest W: Hello. Is this your first time at Tasty Restaurant? G: Yes, it is. Can you tell me about the menu? W: Sure. We have a regular menu and a set menu. The set comes with an entrée, dessert, and drink. G:I’m not that hungry, so I’ll just order a hamburger from the regular menu. Sample Dialogue

41. REVIEW – Part A: Photographs Listen and choose the sentence that best describes the photo. (A) The man is drinking white wine. (B) The woman is using a butter knife. (C) The man is eating with a dinner fork. (D) The man and woman have water goblets. (A) The host is showing the women to their table. (B) The waiter is talking to the women about the menu. (C) The women are going up to a buffet table. (D) The waiter is giving the women their plates and glasses. 1. C 2. B

42. REVIEW – Part B: Question and Response Listen and choose the best response to the sentence you hear. _______ 3. You’ve booked a table for a party of six, right? (A) No, I’ll have the buffet. (B) Yes, I’ll go to the party. (C) Yes, that’s right. _______ 4. Does this meal come with anything? (A) Yes, please. I’ll have a red wine. (B) Our set menu is very popular. (C) Yes, it does. A drink and dessert. C C

43. REVIEW – Part B: Question and Response _______ 5. Would you like to be put on the waiting list? (A) No, thanks. The wait time is too long for me. (B) Thank you for showing me to my seat. (C) Yes, I do. I have a reservation for two at six p.m. _______ 6. Is this your first time at Kenny’s Diner? (A) Yes, I’ve been here many times. (B) Yes, I’ve never been here before. (C) No, I’ve never heard of it. _______ 7. Would you like to have the all-you-can-eat buffet? (A) Sure. I can do it for you. (B) Yes, the set menu is fine. (C) No, I’m not that hungry. A B C

44. REVIEW – Part C: Short Conversation Listen and answer the questions. 8. What does the man want? (A) He wants to make a reservation for the fifth. (B) He wants to eat at five o’clock. (C) He wants a table for five people. (D) He wants five meals to take home. 9. Why can’t the woman give the man a table? (A) The restaurant isn’t open yet. (B) The restaurant doesn’t take reservations. (C) The restaurant can’t fit large parties. (D) The restaurant is full right now. 10. Who is Ralph? (A) He is a host. (B) He is a waiter. (C) He is a customer. (D) He is a manager. C D C

45. Audio Transcripts REVIEW – Part C: Short Conversation W: Hello. Do you have a reservation for this afternoon? M: No, but I need a table for five. W: I’m sorry, but we are fully seated now. Would you like to be put on the waiting list? M: Yes, please. My name is Ralph Sines.

46. -The End- UNIT 2 Welcoming and Seating Guests