1. 1 Quality Information … Informed Choices

2. 2 Workforce Investment Act  Individual Choice  Accountability  Local Decision-Making

3. 3 Informed Choices…  Strategic Planning  Service Delivery  Customer Choices  Performance Assessment

4. 4 Quality Information… Workforce Information System Data Analysis Delivery Customer Feedback Capacity Building Governance Research & Development

5. 5 Data…  High Quality Information Accurate Timely Local Comparable Across Geography

6. 6 Analysis…  Transform “Data” into “Information” Formats that Make Sense Provide Interpretation Tailored to Customer Needs Assistance of Skilled Professionals

7. 7 Delivery…  Easy to Access  Easy to Use  Variety of Media  Address Customer Needs

8. 8 Customer Feedback …  Customer Needs  Setting Priorities  Continuous Improvement

9. 9 WIA and Workforce Information  Secretary of Labor  Governors  State Employment Statistics Agencies  Workforce Investment Boards

10. 10 Workforce Information Council  Joint Federal-State Council  Plans the Workforce Information System  Oversees System Development

11. 11 Key Issues…  Local Data  Skills Information  Filling Data Gaps  Customer Feedback  Innovation in Delivery Systems  Developing Analysis Capacity

12. 12 Improvement Initiatives…  Local Labor Force and Unemployment Statistics  Local Occupational Wage Information  Skills Information Using O*NET

13. 13 Improvement Initiatives…  Information Delivery Strategies  Occupational Vacancy Survey Capacity  Customer Satisfaction Measurement Program

14. 14 Customer Satisfaction Measurement Program  Upcoming Telephone Survey of Workforce Investment Boards  Planning for 2001 Customer Feedback Program  State Customer Feedback Efforts

15. 15 Your Input Needed…  What Are Your Most Important Information Needs?  What Do You Most Want From Your State Employment Statistics Agency?

16. 16 More Information… www.workforceinfocouncil.org Dixie Sommers Sommers.21@osu.edu 614-688-3366