2.  Importance of a “bold aim”  Make connections between individual “calling”, the day-to-day work and being part of “something bigger”  Develop leadership and improvement competencies (knowledge, skills and attitudes)  Invest in “sensemaking” skills - education and training alone are not enough

3.  Cultivate an ownership mentality  Embrace your team’s feelings  Never stop innovating  Above all….earn trust “In leadership, there are no words more important than trust. In any organization, trust must be developed among every member of the team if success is going to be achieved.” Coach Mike Krzyzewski, Duke University