1. Copyright 2012 Presented by:

2. Copyright 2012 What is NG9-1-1? Initiative to update the current 9-1-1 infrastructure New avenues for the public to communicate with PSAP’s such as text messaging, images, automatic crash notifications (ACN), video, and other caller data

3. Copyright 2012 EmergiTech IP9-1-1 Features and advancements of the IP9-1-1 Controller Built on non-proprietary hardware components High level of flexibility in deployment opportunities Fully redundant systems Ability to do Automatic Call Distribution Supports local and remote call taking positions Supports NENA i3 standards for VoIP call delivery Uses industry standard Session Initiation Protocol (SIP) Real-time Transport Protocol (RTP)

4. Copyright 2012 EmergiTech IP9-1-1 Admin integration capabilities Using SIP we now have the ability to communicate with Admin PBX’s » Avaya IP Office » ETI based Phone system (small systems) » More promising systems to come…

5. Copyright 2012 EmergiTech IP9-1-1

6. Copyright 2012 EmergiTech IP9-1-1 Admin Lines Admin Phone ALI Database Legacy PSAP Gateway (LNG) ALI Database Legacy PSAP Gateway (LNG) 9-1-1 (CAMA) from Telco Analog to IP Gateway IP9-1-1 Admin PBX SIP Call Taker Position Back up phone NG9-1-1 UI ESInet i3

7. Copyright 2012 EmergiTech IP9-1-1 The use of Non-proprietary hardware stays with the goals of NENA Next Generation 9-1-1 goals and truly means NO FORK LIFT REPLACEMENT! Adaptive software that will not require major overhauls and new expenses. The design was for Next Generation 9-1-1. On the move…

8. Copyright 2012 EmergiTech IP9-1-1 Features you are looking for… Integrated map display Primary and secondary responses per ESN with integrated transfers Integrated TDD/TTY Common functions of today’s software technology Integrated with Admin PBX’s Print Record

9. Copyright 2012 Why EmergiTech IP9-1-1? We design, build, implement and support our own solutions Our NG9-1-1 products are built from the ground up as native IP (SIP) systems We offer a suite of integrated software products to 9-1-1 such as CAD, RMS, Mobile, Jail. User interface was designed to be flexible and upgradable with NG9-1-1 in mind Easy to use interface that adheres to the latest applicable standards for 9-1-1 Human-Machine Interface (HMI). Better ergonomics reduces fatigue and improves accuracy

10. Copyright 2012 Why EmergiTech IP9-1-1? Integrate map display with DYNAMIC transfer or responding agencies notifications. No more wasting time with a large map on the wall We use Enterprise class commercial off the shelf hardware (COTS) which is stated as a goal in the NENA i3 standards Our solution is a software solutions not a hardware solution. NO MORE FORK LIFT REPLACEMENTS!

11. Copyright 2012 Why EmergiTech IP9-1-1? EmergiTech has been offering 9-1-1 solutions since 1984. Our years of experience in the 9-1-1 industry mean you can purchase our system with full confidence that we’ll be looking out for your interests! EmergiTech is NOT A RESELLER! You're dealing directly with the manufacture. We are your one- stop shop for 9-1-1 solutions!!

12. Copyright 2012 EmergiTech IP9-1-1 Navigation and User Profile

13. Copyright 2012 EmergiTech IP911 UI

14. Copyright 2012 Always visible All buttons have an assigned Hot-Key Alerts & Status Button flashes when there is an unacknowledged Alert/Alarm TDD button only becomes active during a 911 call Navigation – Button Bar

15. Copyright 2012 Alerts & Status Clicking on the Acknowledge button clears the Abandoned call and sends the dial back number to the dial pad for call back

16. Copyright 2012 At the bottom of the ANI/ALI tab area Enables the call-taker to scroll through call records For their own position or all positions Date & record count informational message Buttons are context sensitive and disable/re-enable automatically Navigation – ANI/ALI Records

17. Copyright 2012 User and Password tab

18. Copyright 2012 EmergiTech IP9-1-1 Primary Tabs

19. Copyright 2012 Contains all typical call data Some fields are placeholders for future functionality Function buttons Caller History Rebid History Start Incident Lightening Bolt icon Hyperlinks ALI#, Pilot, & Callback # Nature/Notes area Nature field Disposition Field Call notes ANI/ALI Tab

20. Copyright 2012 Print Record

21. Copyright 2012 Map, Rebid, and Primary Transfers Shaded map areas for municipality lines Expanded Map icon Primary Response Agencies Manual Rebid Launches separate map window with additional controls Current caller location Earlier Rebid markers

22. Copyright 2012 Phone Tab – “Dial Pad” Volume Controls 2-Line Display Phone Functions Answer/Disconnect call buttons

23. Copyright 2012 911 Response Tab More ResponeTransfer Link – pops open new window Additional Response Transfers by Service Type Additional non-service type transfers

24. Copyright 2012 TDD/Text Color difference, time stamp, and off-set location of text balloons of TDD conversation Pre-set TDD questions Transmit vs. Receive status indicators Real-time vs. Delayed Message Toggle

25. Copyright 2012 EmergiTech IP9-1-1 Dial-Pad, Rolodex, & Speed Dials

26. Copyright 2012 Can perform all phone functions without touching a physical device Quick links and quick contacts help eliminate the need to manually type in phone numbers All call actions flow through the Dial-pad. Dial-Pad – In-Depth Description

27. Copyright 2012 Contacts Note Icon Search Filter box Company Name Contact Name

28. Copyright 2012 Contacts Company Name Contact Name Each contact can have multiple phone numbers associated with them Note information

29. Copyright 2012 Speed Dial Hovering your mouse pop’s up the detail of the speed dial button Unlimited Speed Dial numbers

30. Copyright 2012 EmergiTech IP9-1-1 System Status

31. Copyright 2012 Channel Activity Double-clicking on a record will take you to the ANI/ALI screen for that call Channel Activity is a Dashboard of your center’s phone activity

32. Copyright 2012 Position Monitor Additional action icons, to barge, listen, or direct dial another position Username and status icon Position sort/filter controls

33. Copyright 2012 EmergiTech IP9-1-1 History

34. Copyright 2012 Caller History Limited action tool bar Rebid History only becomes active if there were multiple Rebids for that call record Hyperlinks are active on all views

35. Copyright 2012 Call History Can launch other historical windows from within Call History

36. Copyright 2012 Rebid History Window Rebid records for this call

37. Copyright 2012 Call History – Search Window

38. Copyright 2012 Call History - Search

39. Copyright 2012 EmergiTech IP9-1-1 Reports

40. Copyright 2012 Sample Reports

41. Copyright 2012 Sample Reports

42. Copyright 2012 Sample Reports

43. Copyright 2012 Sample Reports

44. Copyright 2012 EmergiTech IP9-1-1 Rack Info.

45. Copyright 2012 EmergiTech IP9-1-1 Typical Rack Layout of IP9-1-1 System

46. Copyright 2012 EmergiTech IP9-1-1

47. Copyright 2012 Questions?