1. © The McGraw-Hill Companies, Inc., 1999 NickelsMcHughMcHugh

2. © The McGraw-Hill Companies, Inc., 1999 Chapter 17 Using Technology to Manage Information Irwin/McGraw-Hill

3. © The McGraw-Hill Companies, Inc., 1999 Number of Pagers in the U.S.       Number of Pagers (in millions) 17-1 © The McGraw-Hill Companies, Inc., 1999 Irwin/McGraw-Hill

4. © The McGraw-Hill Companies, Inc., 1999 Growth of the Online Market 17-2 Number of Users (in millions) © The McGraw-Hill Companies, Inc., 1999 Irwin/McGraw-Hill

5. © The McGraw-Hill Companies, Inc., 1999 Growth Areas for the Internet  Training & Continuing Education  Direct Sales to Customers  Electronic Publishing  Telecommuting Irwin/McGraw-Hill 17-3

6. © The McGraw-Hill Companies, Inc., 1999 Source: Yankolovich Partners 17-4 Most Important Web Site Characteristics  Site is updated frequently  It links to other relevant sites  Easy to find what you are looking for  Responds quickly to inquiries  Site downloads very quickly

7. © The McGraw-Hill Companies, Inc., 1999 Entertainment 19% E-mail 32% Research 25% News & Information 22% Entertainment 19% Education 13% Chat lines/Rooms 8% Leading On-line Activities According to Users Irwin/McGraw-Hill 17-5

8. © The McGraw-Hill Companies, Inc., 1999 Source: Pathfinder Research Group 17-6 College & the Internet Admissions Page 97% School Overview 86% Financial Aid Data 83% Student Activities 76% Special Events 69% Academic Calendar 66% What’s on the College Web Site?

9. © The McGraw-Hill Companies, Inc., 1999 Growth of Personal Computers       Number of PCs (in millions) Source: Computer Intelligence, Dataquest, Inc. 17-7

10. © The McGraw-Hill Companies, Inc., 1999 Why Business Needs Information Technology  To Increase Efficiency  To Gain a Competitive Advantage in New Markets  To Find New Customers and Provide Added Value  To Plan, Lead, Organize, and Control © The McGraw-Hill Companies, Inc., 1999 Irwin/McGraw-Hill 17-8

11. © The McGraw-Hill Companies, Inc., 1999 Company Information Security Threats  Computer Terrorists  Unauthorized Employees  Former Employees  Competitors  Contact Service Providers Irwin/McGraw-Hill 17-9

12. © The McGraw-Hill Companies, Inc., 1999 Virus Infection 65% Laptop Theft 57% Abusive Use of the Internet 31% Unauthorized Computer Use 16% Telecom Fraud 16% 17-10 Source: Computer Security Institute High-Tech Crimes That Lead to Financial Losses

13. © The McGraw-Hill Companies, Inc., 1999 17-11 Source: Data Fellows  Russia  Bulgaria  United States  Canada  Poland Five Top Computer Virus-Producing Countries