1. I/Watch™ Weekly Sales Conference Call Presentation (See next slide for dial-in details) Andrew May Technical Product Manager Dax French Product Specialist

2. Dial-in Instructions  Time:When requested  USA Phone:1-800-850-2903  International:1-706-634-7209  Leader:Andrew May  Conf. Id:Quest Software  Notes: –Please mute your phone using *6. Unmute to talk. –Please do not put your phone on hold!

3. The Quest Application Management Platform DEVELOP/DEPLOY MANAGE High Availability Application Offloading Monitoring & Diagnostics DB Server Development Performance Tuning

4. Database Administration Challenges  The high level goal is to provide a computer system that: –Is always available when users need it –Gives acceptable performance –Does the job in terms of functionality (although this may be of no importance to a DBA)  Database Administrators play a key part in the first two of these goals  How do we do this……..

5. Database Administration Challenges  DBA functions include… –Make sure the backup is done right! –Make sure there is enough space in the database –Make sure there is always space for archive logs –SQL and database tuning –Consult with Developers about Oracle technology –Install and upgrade software

6. Database Administration Challenges  DBA functions… –Reacts to unplanned events –Is both proactive and reactive –Interacts with other groups like systems, networks, end users, etc.

7. Database Management Resolve Diagnose Foglight and I/Watch  24x7 proactive monitoring  Auto-alarms  Actual transaction flows Detect Spotlight  Pinpoint bottlenecks  Identify offensive SQL  Analyze space Maintain Implement Changes - Data Migration & Archiving – Capacity Planning LiveReorg and SQLab Xpert w/ (RECON)  Tune database parameters  Tune SQL  Reorganizations

8. What Should a Monitor Do?  Tell you when there is a failure before the users do  Run proactive checks 24x7 (that may prevent the failure)  Notifications via Pager, E-mail and “consoles”  Record historical information  Present information in a better way (graphically)  Make access to critical data easier  Have low overhead  Improve the availability and performance of your applications  Be extensible to do the things you want

9. What Can I/Watch Do?  Notifies you based on predefined or user defined conditions  Presents information as graphs, tables or HTML  Shows you activity rates  Stores information for later review  Works unattended 24x7  You don’t have to remember all the SQL  You can still use your own scripts  Monitors many databases at once  Low overhead, easy to install and maintain

10. Product Features  Sends the correct command syntax to each database or operating system  O/S agent gets information directly from the kernel  Inbuilt scripting language  Automatic discovery of database and O/S  Monitor NT and UNIX from a single console  Easy to customize

11. Product Architecture SNMP Windows NT I/Watch Clients Windows 98 Windows 2000 I/Watch Agent-Only Installations DB App UNIX NT Remote SQL Net I/Watch Agent I/Watch Agent I/Watch Agent I/Watch Server UNIX NT

12. Supported Environments  Oracle 7.3 thru 8i  MS SQL Server 6.5 and 7.0  Sun Sparc, HP-UX, IBM AIX, Windows NT/2000, Compaq Tru64 (Digital Unix)  Oracle Applications 10.7 and 11.0

13. Product Advantages  Low resource consumption  Easy to implement and maintain –Can be installed in about 30 minutes  No physical server access required for installation  Central administration  Intuitive Interface

14. Product Advantages  Focused tuning on the database  Rapid Identification of bottlenecks  Developed by DBAs for DBAs  Shows data that is useful, rather than everything  Easy to customize  Oracle Applications integration

22. I/Watch for Oracle Applications  What’s special about Oracle Applications –Multiple components to keep running –Concurrent manager –Bottleneck is usually at month end processing (the accounting cycle) –An ERP package, but usually has added reports and sometimes interfaces to other systems

23. I/Watch for Oracle Applications  How does I/Watch for Oracle Applications help? –Monitors the status of critical components 24x7 –Helps you manage concurrent requests –Identifies poorly performing programs/reports –Shows the application user, program and form, not just the Oracle user

26. In Summary Quest Software offers the most complete monitoring, diagnostics and high availability solutions on the market today.