1. 1 Ross Pedley Director, Finance and IT, NSW TrainLink

2. 2 We listen and share our knowledge with our customers We take action so everyone gets where they are going safely We know ‘being there’ for our customers makes a difference We value each other and actively work together IN THE KNOW CHOOSE SAFETY PRESENCE ONE TEAM We find and deliver flexible solutions for our customers OWN THE SOLUTION We connect people and communities throughout NSW…. People choose us because we are a better way to go Our principles Customers at the centre of NSW TrainLink Our principles

3. 3 Summary of spend $600M / year spent on non labour expenditure $450M $150M Spend with other agencies Spend with external suppliers Several major projects are managed by NSW TrainLink with the expense incurred with TfNSW

4. 4 Projects Driving Change CUSTOMER SAFETY PEOPLE COMMERCIAL TRANSPORT CLUSTER V-Set safety enhancement package ERP implementation Customer Experience Rebranding Regional CCTV, Help Points with supporting infrastructure Regional real time service info for coaches & trains Train deep cleaning Endeavour & Xplorer Fleet Upgrade Personal safety cameras Ride and Track condition monitoring On platform customer information Panel for emergency and pre-planned coach services Major programmes and projects