1. IT Briefing Thursday, September 20, 2007 University Technology Services

2. IT Briefing I NTRODUCTION & V ISION E XCHANGE & D ATA CENTER L ANDESK & W EB HOSTING U PGRADES & C HANGES B RETT CORYELL J OHN ELLIS K AREN JENKINS P AUL PETERSEN AGENDA FOR SEPTEMBER 2007 2

3. UTS 2008 VISION Brett Coryell, Deputy CIO Emory University

4. Together we can! Improving Service Experience 4

5. together we can! IMPROVING SERVICE EXPERIENCE Improving Service Experience Be Good Partners Good Stewards Communicate Unify & Simplify ProjectsServices Help People Grow 5

6. together we can! IMPROVING SERVICE EXPERIENCE 6

7. working together BEING GOOD PARTNERS 7

8. Stewardship SUSTAINABLECOST EFFECTIVESECURE work together BEING GOOD PARTNERS 8

9. Communicate INTERNALIT PARTNERSCOMMUNITY work together BEING GOOD PARTNERS 9

10. align efforts UNIFY AND SIMPLIFY 10

11. Projects TIMELINESSMETHODOLOGYUPDATES align efforts UNIFY AND SIMPLIFY 11

12. align efforts UNIFY AND SIMPLIFY P ROJECT PORTFOLIO Create Balance Accelerate 12

13. align efforts UNIFY AND SIMPLIFY 13 ProjectsServicesIncidentsChange

14. Services RELIABILITY MONITORING SERVICE LEVEL AGREEMENTS align efforts UNIFY AND SIMPLIFY 14

15. align efforts UNIFY AND SIMPLIFY 15

16. optimize talent HELPING PEOPLE GROW 16

17. Be Good PartnersUnify & SimplifyHelp People Grow together we can! IMPROVING SERVICE EXPERIENCE 17

18. together we can! IMPROVING SERVICE EXPERIENCE 18 ? Questions

19. EXCHANGE & DATA CENTER UPDATES John Ellis 19

20. LANDESK & WEB HOSTING UPDATES Karen Jenkins 20

21. T RAINING O CTOBER 22 – 26 (~1,150/ PER STUDENT ) IN KENNESAW * Day 1 – Consoles, Agents, Inventory, Remote Control Day 2 – Reporting, SW License Monitoring, SW Distribution Day 3 – SW Distribution, OS Deployment Day 4 – OS Deployment, Profile Migration, Security Suite Day 5 – Security Suite S END EMAIL WITH FAS # TO : CTS - SCM @ LISTSERV. EMORY. EDU CTS - SCM @ LISTSERV. EMORY. EDU S END EMAIL TO SAME ADDRESS WITH UNIT / SCHOOL DECISION TO IMPLEMENT LOCALLY OR USE CENTRAL SERVICE landesk TRAINING 21

22. U NDERWAY Testing of beta sites Completing infrastructure build N EXT STEPS Pilot sites in early October Communication, documentation -- ongoing C OMING SOON Web documentation at: http://it.emory.edu/webmigrationhttp://it.emory.edu/webmigration TechTalk October 5 th, time and location TBD User migration guide web hosting KEY DATES 22

23. M IGRATION First sites to go live mid-October Phased migration WebComm team will do initial copy for testing Users test, modify as needed, approve migrated site web hosting KEY DATES 23

24. UPCOMING CHANGES FROM NCS Paul Petersen

25. B ORDER, C ORE, AND F IREWALL Firewall code Upgrade to 5.4eo6 (9/15) Router Code Upgrade (4 routers) to 3.5.0c (9/20) Admin Core/DMZ Firewall Migration (9/23) Enable Multicasting on the Core and select LANs Disable InterNAP Enable AtlantaIX Convert Academic & Admin Cores to OSPF NSSA Router Code Upgrade (10 Routers) to 3.5.0c NETWORK & COMMUNICATIONS SERVICES upgrades & changes 25

26. S INGLE V OICE P LATFORM Convert Pediatrics from Nortel to Avaya Phones W IRELESS Convert Academic Wireless to NAT NETWORK & COMMUNICATIONS SERVICES upgrades & changes 26

27. ? Questions upgrades & changes NETWORK & COMMUNICATIONS SERVICES 27