1. Email etiquette rules 1

2. Keep it short and to the point  1 subject per email if possible.  Short paragraphs (3-5 sentences). Eliminate all the unnecessary information.  State the most relevant and interesting information first – people are busy.  Use acronyms sparingly. 2

3. Use the power of the internet  Use live links in your emails  Use online dictionaries 3

4. Don’t overuse ‘Reply to all’  Only use when the information is truly meant for everyone.  Be kind. Avoid cluttering inboxes. 4

5. Don’t shout!  Use small letters.  Avoid using capital letters to emphasise what you mean. Capital letters are like shouting! Plus, they are difficult to read. 5

6. Use an effective subject line  You want to catch reader‘s attention.  Make it brief and specific. 6

7. Start with a greeting  Depending on the formality of the relationship Dear Mr. Case, Hello Monica To Whom It May Concern 7

8. Thank the recipient  Replying to client’s inquiry Thank you for contacting ABC company  Find anything to thank for Thank you for your prompt reply 8

9. State your purpose  If you are initiating the communication  Make it clear early in the email  Keep sentences short and clear I‘m writing to enquire about… 9

10. End with a closing  Thank again  Refer to future contact  Closing line: Kind regards, Sincerely yours… 10

11. Insert your automatic signature Steve Edwards, Marketing Manager ABCD Inc. Tel. +555-7654321 Fax +555-7654378 steve.edwards@abcd.com www.abcd.com 11

12. Now, check…  if there are any mistakes: spelling grammar punctuation typos  your hyperlinks work.  you have attached the right files. 12

13. Sources Adapted from:  http://email.about.com/od/emailnetiquette/tp/core_net iquette.01.htm http://email.about.com/od/emailnetiquette/tp/core_net iquette.01.htm  https://kedatgym204.wikispaces.com/file/detail/how-to- write-emails-in-english.ppt https://kedatgym204.wikispaces.com/file/detail/how-to- write-emails-in-english.ppt 13