1. A Collaborative work platform, based on an IT tool. All the data and all the work in a single, specialized and friendly application Jorge Tavares Managing Director and project manager of the NAVIA™ Project Solutions for operational management

2. 2 LISBON: 2 million inhabitants Water in quality and quantity; 100% wastewater treatment; Vast infrastructures with diversified equipment; Big team working in the field 24/7; Immense organization with numerous management processes. CONTEXT OF THE CASE STUDY Operation and management of drink water and wastewater treatment systems

3. 3 CHALLENGE: How to optimize this system? Equipment should already be automated. But what about the operational processes? And the team? Operation and management of drink water and wastewater treatment systems CONTEXT OF THE CASE STUDY

4. Data from other sources Field operations Analytical data NAVIA platform for data integration Control systems 4 A specialized WEB platform which supports all processes connected with the OPERATION NAVIA PLATFORM CAN HELP

5. Platform for data integration Software for data management, analysis and optimization support OPERATION OF INFRASTRUCTURE OPERATIONAL MANAGEMENT STRATEGIC MANAGEMENT 5 A specialized WEB platform which supports all processes connected with the OPERATION NAVIA PLATFORM CAN HELP

6. OPERATION OF INFRASTRUCTURE OPERATIONAL MANAGEMENT STRATEGIC MANAGEMENT 6 A specialized WEB platform which supports all processes connected with the OPERATION NAVIA PLATFORM CAN HELP INFORMINGANALYZINGPLANNINGREGISTERING

7. A specialized WEB platform which supports all processes connected with the OPERATION 7 NAVIA PLATFORM CAN HELP EVENTS MANAGEMENT DOCUMENT MANAGEMENT HUMAN RESOURCES WASTE MANAGEMENT ENTERPRISE RESOURCE PLANNING MAINTENANCE AND ASSET MANAGEMENT LABORATORY MANAGEMENT POWER MANAGEMENT CLEANING AND MAINTENANCE QUALITY MANAGEMENT WATER AND WASTEWATER TREATMENT CHEMICALS MANAGEMENT SAMPLIC AND ANALYSIS OPERATION MANAGEMENT No more paper, worksheets or partial programs. Everything is planned, registered, analysed and optimized by a single application.

8. 8 Implementation in 2008 RESULTS FROM IMPLEMENTATION @ Simtejo (wastewater treatment in LISBON) FLOW: wastewater 110 Mm3/year PEOPLE: 1.5 Million NAVIA USERS: 180 PERFORMANCE GAINS IN: in work, power, chemicals and data management QUALITY: ISO9001 full supported by NAVIA CUSTOMER SATISFACTION: Very high PAYBACK: 2 years

9. 9 Implementation in 2012 RESULTS FROM IMPLEMENTATION @Aguas de Juturnaiba (Rio de Janeiro, Brazil) Full water and wastewater systems People served: 100 000 Users of the system: 40 100% system setup in less than two months; High levels of acceptance among the teams; Towards paper-free organization; A very high customer satisfaction PayBack in 1.5 years

10. 01 ONLINE MANAGEMENT OF LARGE GEOGRAPHICALLY DISTRIBUTED SYSTEMS 02 EFFICIENT DATA AGGREGATION FROM DIFFERENT SOURCES 03 HIGH LEVELS OF DATA RELIABILITY AND CONSISTENCY + = Solutions for operational management 04 ACCELERATION AND AUTOMATING COMPLEX PROCESSES 05 SUPPORT TO DECISION PROCESS EVALUATION AND ACCOUNTABILITY SERVICES QUALITY IMPROVEMENT RISK CONTROL AND COST CONTROL REDUCING ECOLOGICAL FOOTPRINT (*) 10

11. Phone +351 220 111 352 D. Afonso Henriques 1196 sl 606 4450-012 Matosinhos Portugal Solutions for operational management Jorge Tavares Managing Director and project manager of the NAVIA™ Project jtavares@navia.pt