1. Why Computerization - Objectives & Issues Anal K. Jain Managing Director, MicroVentures India anal.jain@micro-ventures.eu 98450-21571

2. Objectives of Computerization Accuracy and Consistency of Data Control of Operations Timeliness of reporting Reduced possibilities of frauds Ability to scale up rapidly Reduced costs Helps in Standardization of operations Ability to add products/flexibility to existing products Ability to later extend scope to field operations

3. Issues What are our requirements Does the solution have the Functionality and Features we require What is the extent of customization required in the Software package Quality of support from the vendor – Implementation support – Training – Post implementation support - Bug fixing, handholding – Product enhancements/extensions Ease of use Is the package scalable and flexible

4. Decision making Must be by the Business/Operations Heads User Involvement IT department in a supportive, not decision making role Technology aspects not the major factor Important to educate oneself beforehand Important to Plan well