1. Managing, Hiring and Motivating Litigation Support Staff Andrew Hall, MBA Practice Technology Manager

2. Keepin ‘em Happy What is Litigation Support? Automation of traditional legal work Document Review Databases Electronic Productions High-Tech Court Room Presentations Who Does this? Former legal staff Former Attorneys Former IT personnel Where do they work? Practice Support Litigation Support Department Information Technology

3. Keepin ‘em Happy How do you know the ‘right’ person Independent thinker Analytical mind – can figure things out Knows databases – especially your system(s) Be careful of the chameleon Watch out for “this system is better because…” No need to change just to change Substantial financial investment Knows litigation processes Has a deep appreciation for his/her role Good project management skills and good soldier skills

4. Keepin ‘em Happy  Involve early – not 2 nd Fiddle –Case Strategy –Litigation Support Expertise  Involve in Consulting –Case Team –Client IT Department –Out-sourcing venues  Involve in Project management –Innovation –Litigation process –Other Cases

5. Keepin ‘em Happy Allow Opportunities to Stay Current Conferences Professional Association Memberships Training Opportunities EDD Technology Infrastructure knowledge Communication Skills Complex Databases

6. Keepin ‘em Happy TimeKeeper Avoid temptation to have same billing requirement as paralegals Internal value added - unbillable work and projects Not always involved directly with Pro- Bono due to external costs May need to be overhead Depends on setup and client relations Average Billables > 900 per year

7. Thank You Discussion/Questions