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EFFECTIVE AND ACTIVE LISTENING Effective listening is the listening to the words of the speaker and the meaning of the words. Active listening is a process.

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Presentation on theme: "EFFECTIVE AND ACTIVE LISTENING Effective listening is the listening to the words of the speaker and the meaning of the words. Active listening is a process."— Presentation transcript:

1 EFFECTIVE AND ACTIVE LISTENING Effective listening is the listening to the words of the speaker and the meaning of the words. Active listening is a process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate.

2 ELEMENTS OF EFFECTIVE AND ACTIVE LISTENING Content Feelings Process Clarification

3 ACTIVE LISTENING SKILLS Check attitude and atmosphere Keep the channel open and avoid short circuits Listening requires response from listener Keep the door open

4 METHODS TO TEST UNDERSTANDING Parroting Paraphrasing Clarifying

5 Resource http://www.dma.ky.gov/NR/rdonlyres/8BF826C6-9766-4FD2-ACAB- 45B7381D0ADC/0/EffectiveandActiveListening.doc Kuntecky.gov Welcome to Military Affairs

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