1. Empowering Students to Resolve Conflicts Herrell – Chapter 13

2. Conflict Resolution = Students connectedness to school = Perceived peer acceptance Statement Purpose To do this… Examples EncouragingTo convey interestDon’t agree or disagree Can you tell me more? ClarifyingGet more info. Others’ view Ask questions Explain further When did this happened? RestatingTo show you are listening Restate basic ideas and facts So would you like to be trusted ReflectingTo show empathy To help evaluation of feelings Reflect the speaker’s basic feelings You seem very upset SummarizingTo review and pull together Restate major ideas & feelings These seem to be the key ideas ValidatingAcknowledge worth Acknowledge values and feelings I appreciate you anting to solve Active Listening Techniques

3. Steps for Teaching & Practicing Conflict Resolution Strategies 1.Teach active listening 2.Demonstrate a sequence of interactions 3.Practice in mock situations 4.Practice with real situations 5.Debrief the participants 6.Continue the training 7.Celebrate results IntroductionProcess is design to solve a problem: a) e/person tell a story; b) no inappropriate language; c) be honest; and d) work hard to solve the problem ListeningParaphrase and make everybody paraphrase Wants & willings What do you want to happen? What are you willing to do? SolutionI sounds like we have a solution. Does everybody agree? DebriefYou have agreed to…if it does not work let’s talk. Congratulations we have solved the problem Mediation steps

4. Simple Mediation Report Mediator’s Name:__________________________Date:_________________ Participants:___________________________________________________ _____________________________________________________________ What was the problem? Did both participants follow the mediation rules? If not what was the problem? What solution was agreed to? Students’ Exercise: Be prepared to come to class with the following: See segment 4 on the video Answer the following questions: How does the teacher establish the ground rules? What expectations does the teacher make clear to the students?