1. Info-Tech Research Group1 1 Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2015 Info-Tech Research Group Inc. Build or Refresh the WLAN for Small Governments Better serve your employees and citizens with an up-to-date wireless network. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© 1997 - 2015 Info-Tech Research Group

2. Info-Tech Research Group2 2 This Research is Designed For:This Research Will Help You: This Research Will Assist:This Research Will Help You: This Research Is Designed For:This Research Will Help You: This Research Will Also Assist:This Research Will Help Them: This research will guide you through the process of building or refreshing your WLAN Network Managers CIOs/IT Directors Decide whether to refresh or build your wireless local area network (WLAN). Understand your requirements. Develop a business case. Develop a RFP and select a vendor. Design and deploy your WLAN. Continuously monitor and improve your WLAN. Members of the Government Understand and articulate the benefits of implementing or refreshing a WLAN to the public.

3. Info-Tech Research Group3 3 Resolution Situation Complication Info-Tech Insight Executive Summary Wi-Fi has become a utility and you can’t afford to live in the past. Your employees and residents are not only demanding free Wi-Fi, but also faster and more reliable wireless networks as they push the limits of your network’s capacity with a growing number of devices per person. Keeping up with these demands and securely managing an increasingly complex network is difficult. Poorly defined requirements can result in failure to meet organizational needs and low public satisfaction. A poorly designed network and implementation timeline can result in re- work and costly additional headaches. Managing multiple SSIDs with different authentication rules can be a challenge. Make a solid business case for your WLAN build or refresh project by understanding the value it provides to the government and citizens, and be prepared to support it. Define the use cases and business context for your WLAN to make sure your technical requirements can satisfy your use- case requirements. Develop a comprehensive request for proposal based on your requirements, and score your responses using a standard methodology. Carefully plan your network design and action plan prior to implementation. 1.Define your technical WLAN requirements based on your context, physical environment, and requirements. 2.If you design for capacity, density and coverage will follow. 3.Partner with carriers or telecom companies to reduce the cost of building and maintaining your WLANs.

4. Info-Tech Research Group4 4 Info-Tech Involvement Info-Tech offers various levels of support to best suit your needs DIY Toolkit Guided Implementation Onsite Workshop Consulting “Our team has already made this critical project a priority, and we have the time and capability, but some guidance along the way would be helpful.” “Our team knows that we need to fix a process, but we need assistance to determine where to focus. Some check-ins along the way would help keep us on track.” “We need to hit the ground running and get this project kicked off immediately. Our team has the ability to take this over once we get a framework and strategy in place.” “Our team does not have the time or the knowledge to take this project on. We need assistance through the entirety of this project.” Degree of Customization Diagnostics and consistent methodologies throughout all four options

5. Info-Tech Research Group5 5 Best-Practice Toolkit Document your challenges and project drivers. Assess your Wi-Fi use cases and technical requirements. Decide whether to proceed. Assess project financials. Develop your success metrics. Complete the business case. Examine the vendor marketplace. Conduct a site survey if necessary. Develop a RFP. Score RFP responses. Review your contract. Design the network. Plan and initiate staffing role changes. Secure your network. Build your WLAN implementation timeline. Deploy the network. Validate and adapt your network. Plan regular network service reviews. Measure project success. Guided Implementations Scoping call Review your requirements Review the business case Scoping call Review the RFP Review the RFP responses and contract Scoping call Develop the implementation plan Finalize the plan Scoping call Review the initial project implementation Monitor the WLAN Onsite Workshop Module 1: Define your WLAN state and build the business case Module 2: Select your WLAN solution Module 3: Design the network and deployment plan Module 4: Deploy the network and measure success Phase 1 Results: Go/no go decision Defined requirements Phase 2 Results: Selected vendor and equipment Phase 3 Results: Network design Task monitoring tool Phase 4 Results: Continuous improvement Measured success Define your WLAN state and build the business case Build or refresh your WLAN – Project Overview Select your WLAN solution Design the network and deployment plan Implement and monitor success

6. Info-Tech Research Group6 6 Day 1Day 2Day 3Day 4Day 5 PreparationWorkshop Day Working Session Workshop Preparation Scope the state of the organization’s WLAN and workshop objectives. Identify and invite project stakeholders to attend the workshop. Send workshop agenda to all participants. Morning Itinerary Discuss and document the current challenges, project drivers, and goals. Assess the business context and Wi-Fi use cases. Afternoon Itinerary Determine the optimal timing for the WLAN build/refresh implementation. Evaluate and document your technical requirements. Morning Itinerary Recap of Day 2. Assess project financials. Develop success metrics. Begin developing the business case. Afternoon Itinerary Complete the business case. Morning Itinerary Recap of Day 3. Determine whether you’ll need to conduct a site survey. Develop a RFP. Afternoon Itinerary Develop your RFP scoring methodology. Develop a high-level network design. Build your WLAN deployment plan. Workshop Debrief Review the final deliverables: business case, RFP, RFP Scoring Tool, and the implementation plan. Discuss concerns and questions. Next Steps Engage with Info-Tech when evaluating RFP responses and to review your final contract. Workshop overview This workshop can be deployed as either a four- or five-day engagement depending on the level of preparation completed by the client prior to the facilitator arriving onsite. The light blue slides at the end of each section highlight the key activities and exercises that will be completed during the engagement with our analyst team. Contact your account representative or email Workshops@InfoTech.com for more informationWorkshops@InfoTech.com

7. Info-Tech Research Group7 7 PHASE 321 Phase Define your current state and build the business case 1 4

8. Info-Tech Research Group8 8 Phase 1 outline Complete these steps on your own, or call us to complete a guided implementation. A guided implementation is a series of 2- 3 advisory calls that help you execute each phase of a project. They are included in most advisory memberships. Guided Implementation: Understand your requirements and project scope Proposed Time to Completion (in weeks): 4 Call 1.1: Scoping callCall 1.2: Review your requirementsCall 1.3: Review the business case Start with an analyst kick off call: Discuss your current network challenges and project drivers. Discuss and document your goals. Review findings with analyst: Discuss and review your use cases. Relate your use cases to your WLAN technical requirements. Finalize phase deliverable: Review the business case. Adjust the business case to reflect appropriate changes. Then complete these activities… Assess your Wi-Fi use cases and requirements. Then complete these activities… Assess the characteristics and constraints of your current environment. Build your business case. With these tools & templates: WLAN Requirements Gathering Tool With these tools & templates: WLAN Business Case Template Call 1-888-670-8889 or email WorkshopBooking@InfoTech.com for more informationWorkshopBooking@InfoTech.com

9. Info-Tech Research Group9 9 Rising expectations, device proliferation, and the desire to plan for the future are driving WLAN build and refresh projects Demand for capacity There is an increased demand for capacity due to the following: 1.Growth of number of devices per user. Cisco estimates there will be three networked devices per capita by 2018, up from two networked devices per capita in 2013. 2.Users are accessing more bandwidth intensive content. New standards (802.11ac) Devices are made for the new standards and the old standards are slowly getting phased out. Drivers Bring your own everything Personal devices are in almost every workplace and employees are demanding the ability to use the corporate network. Fifty-five percent of organizations already explicitly allow the use of personal devices for work purposes. Increased expectations from employees and citizens Wi-Fi has become a utility and your employees and citizens are demanding better Wi-Fi coverage and performance. Future workflow improvement opportunities Wi-Fi can enable new applications and workflow improvement opportunities that lead to innovation and more efficient processes.

10. Info-Tech Research Group10Info-Tech Research Group10 Activity: Assess your current WLAN challenges and project drivers Why are you considering building or refreshing your WLAN? Sticky Note Exercise Participants: IT director/CIO Infrastructure manager/VP Network manager Steps: Pass a stack of sticky notes to each participant. Within three minutes, come up with as many current WLAN challenges and project drivers as possible. Have each participant post their sticky notes on a whiteboard and group related challenges and project drivers. o Include discussions around current number of users and devices, the growth of users and devices, user expectations, capacity constraints, etc. Record your current challenges and project drivers into your business case. Look for this icon at the bottom right of slides where recording data into a tool or template is required. Transfer your current challenges and drivers to your business case. 1.1

11. Info-Tech Research Group11Info-Tech Research Group11 This project can result in increased organizational efficiency, happier citizens, and a more prosperous community Some benefits of building or refreshing the WLANs in public spaces: City Hall, Fire Halls, Transit Operations Centers, Etc. Parks, Community Centers, Stadiums, Golf Courses, Libraries, Etc. Improve employee mobility and efficiency. Users can access the data they need online on the spot, rather than having to wait until they return to their desks. Enable more efficient workflows and processes. The ability to stay connected to the internet while mobile can result in workflow innovations and improvements. Satisfy your employees. Workarounds due to the lack of Wi-Fi at work can be frustrating for your staff. Most employees expect the ability to connect their personal devices to their corporate network during work hours. Some benefits of building or refreshing the WLANs in government buildings: Satisfy citizens. Close the “digital divide” and provide internet access in recreational areas for low-income citizens. Promote tourism in the city and revive downtown areas and attractions. Generate revenue through monetization of Wi-Fi. Some municipalities such as New York City are planning to provide free Wi-Fi hotspots with sponsors and advertisements as a source of revenue.

12. Info-Tech Research Group12Info-Tech Research Group12 Info-Tech Research Group Helps IT Professionals To: Sign up for free trial membership to get practical solutions for your IT challenges www.infotech.com Quickly get up to speed with new technologies Make the right technology purchasing decisions – fast Deliver critical IT projects, on time and within budget Manage business expectations Justify IT spending and prove the value of IT Train IT staff and effectively manage an IT department “Info-Tech helps me to be proactive instead of reactive – a cardinal rule in a stable and leading edge IT environment. - ARCS Commercial Mortgage Co., LP Toll Free: 1-888-670-8889