1. Training Workshop on Business Process Analysis in International Trade Joint Workshop on Trade Facilitation and the Single Window 23-25 September 2015, Moscow Module 1: Preliminary stage. Preparation for the BPA. 1.3. Data Collection (Capturing the As-Is Process) Somnuk Keretho, PhD Director, Institute of IT Innovation Kasetsart University, Bangkok

2. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD Objectives of this session  To understand some tips and techniques on how collect and capture background information about processes and documentation requirements related to international trade

3. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD Three (3) main phases to conduct a BPA Project 1.Defining Scope of and Planning a BPA Project 2.Capturing and Modelling the As-Is Process 3.Analyzing Findings of the BPA and Proposing Recommendations for Improvement (Proposing the To-Be Process) 3 Ref: Business Process Analysis Guide to Simplify Trade Procedures, Updated 2012, UNESCAP/UNECE. http://unnext.unescap.org

4. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD 4 1.3.1 Capturing/Acquiring Background Information Objective – To acquire as much as possible first hand information about existing business processes in the scope of investigation including:  Related laws and regulations  Sequence of activities required to complete each business process  Related forms and documents  Contact details of potential interviewees Project Manager/ Project Leader 2.1) Acquire background information Process Analysts Project Manager/ Project Leader Conduct desk research Process Analysts Record and organize information Folder of background information Review and provide feedback Insufficient Sufficient

5. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD 5 2.2) Conduct interviews and document captured data Project Sponsor Project Manager/ Project Leader Process Participants/ Business Domain Experts Process Analysts 1.3.2 Conducting Interviews (and then Documenting/Modelling the Captured Data ) Objective – To capture (e.g. by interviews, and site visit observation) and document in-depth knowledge about existing business processes in the scope of investigation in:  Activity diagrams  Process descriptions at least verbally  Integrated activity diagram that represents an interconnected view of all involved business processes  Time-procedure chart

6. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD 6 Inviting Potential Interviewees  Give self-introduction  Inform potential interviewees about: Purpose of the interview Contribution of the information to be captured during the interview on the project Final outputs of the project Expected project outcome and impact Potential interviewees – Process participants or business domain experts who are in charge in carrying out activities required to complete a particular business process and dealing with respective procedures and formalities associated with that business process on a daily basis

7. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD 7 Sample Interview Questions (1) Business Process Analysis:  How many people are involved in this business process?  What are necessary activities that an exporter/an importer has to take in order to acquire a particular document?  What are supplementary documents that an exporter/an importer has to submit along with the application form when a particular document is requested?  How can an exporter/importer submit the application form, how to collect the requested document (manually or electronically)?  Are copies of documents accepted in lieu of original documents?  Is there any fee that an exporter/an importer has to pay in order to acquire the document? If so, how much?  What are the laws or regulations associated with these procedural and documentary requirements?  Which business processes can be carried out in parallel?  Which business process has to be carried out simultaneously after another business process ?

8. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD 8 Sample Interview Questions (2) Information Flow Analysis:  With which other actor in the business do you need to communicate?  What kind of data do you exchange?  What kind of information do you send to which actor? Time Analysis:  How much time including waiting time in average hours or days does it take to complete this entire business process from the beginning to the end? What is the maximum and minimum time?  How many actual man-hours does it require to complete this particular activity in this business process? Cost Analysis:  How much in average does it cost to complete this particular activity in this business process or to process one document? Suggestions for Improvement:  What are problems/ bottlenecks you encounter in procedures and regulations to import or export?  What are improvements that you would like to see in the near future?

9. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD Conducting the Interview  1 – 2 Process analysts per an interview session  Obtain permission from the interviewee prior to recording the interview.  Keep the interview free-flowing and conversational, yet within a basic structured framework  Seek interviewees’ opinions and observations on bottlenecks and issues that should be improved, why, and how to improve them.  Write down everything  Summarize key points to confirm with interviewees correct understanding  Respect time schedule 9

10. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD 10 In a nutshell,  No special tool required  Preparation well for an interview – desk research  Iterative and incremental process of business process modeling  Onsite observation  Verification (for correctness) & Validation (for completeness) of business process modeling outputs by relevant stakeholders  Revision and refinement of outputs until they reflect what actually happens  Critical thinking  Interpersonal skills

11. Training Workshop on Business Process Analysis in International Trade, 23-25 September 2015, Moscow@Somnuk Keretho, PhD Practical Exercise 3 - Data Collection From the scope of the BPA project you have been discussed in the previous group session, discuss and work within your small group the following tasks Select some main processes related to the scope of your BPA project. Collect background information related to those selected processes, e.g. through the Internet, and any accessible reference materials. Conduct interviewing with available domain experts, e.g. some of your group members who have knowledge about the processes your group select. Try to verbally describe those processes including documentation requirements and other related information Get ready to give the presentation of the results of your group discussion/findings (from Practical Exercise 1-2-3). 11