1. Business English ---Listening and Speaking course

2. Situation8 Changing ISP

3. Task 1 Task 2 Task 3

4. Situation8 Changing ISP Script Task1 Bryan Ross runs a small courier company. He currently pays between € 100and € 200 each month for internet and telephone services from Natnet. He is looking for a cheaper option. Listen to Bryan’s telephone call to Maroon communications and complete his notes. Maroonbusiness one package What do I get? ◆ unlimited _____________ ◆ mobiles and ________________ ◆ 24-hour ________________________ national calls landlines broadband connection

5. Situation8 Changing ISP Script ◆ no charge for___________________ ◆ price of phone not included in package number of mobile lines___________________ calls to technical support line____________________ guaranteed broadband_________________________ broadband connection to ______________________ how much? ◆ first three months__________________________ ◆ after that___________________________ ◆ contract lasts_______________________________ connecting calls 10 free 24 hours a day network or single computer €75 per month €120 2 years

6. Situation8 Changing ISP Task 1Script Task 1 Script RM=Recorded message D=Dana C=customer welcome to maroon communications. if you are an existing customer, press 1,for information about mobile phones,press 2. for information about our internet services,press 3. for information about our small business packages,press 4.for all other service department, Dana speaking. D Good morning.Business services department,Dana speaking. C Hell,I’d like some information about the small business package have. D Certainly sir,Can I just ask you some question? C Yes,of course.

7. Situation8 Changing ISP Task 1Script Task 1 Script D Are you self-employed or do you have a business? C I run a small company. D does your company have fewer than ten employees? C yes it does D and which services are you interested in. C well I need mobiles for my staff of six and an internet connection for the office, basically. D we have a special offer at the moment for small businesses. It is called Maroon Business One and it gives you unlimited national calls on both mobiles and landlines, a 24-hour broadband connection, and no charge for connecting calls. C and how many mobiles does that cover ? D the cost of the phones themselves is separate, but the MaroonBusiness One service covers up to ten mobile phone lines.

8. Situation8 Changing ISP Task 1Script Task 1 Script C What about support and maintenance? D with the maroonbusinessone package,all calls to the technical support line are free. C No, sorry. I mean if there are problems with the phones themselves. D the package is a service contract, so the equipment itself is not covered. We do guarantee the broadband we do guarantee the broadband connection 24 hours a day,however. C and can I have more than one computer connected? D The broadband connection is to your computer network or to a single computer. It doesn’t matter which you have. C OK, that’s god. And how much does this package cost?

9. Situation8 Changing ISP Task 1Script Task 1 Script D The monthly charge is 75 euros for the first three months, on special offer, and then 120euros after that. C Right. And how long does the contract last? D There is a penalty charge if you cancel the contract before two years. C Well, I want to think about this. D Certainly, Sir. And don’t forget that you can find all of these details on our website. C Yes, good idea. Ok, thanks very much. D Thank you for calling. Please stay on the line to answer our customer services feedback.

10. Situation8 Changing ISP Task2 Compare your answers to exercises 4 with your partners. Do you think Bryan should change to the MaroonbusinessOne package? Why?/ why not? Possible answer Yes, because the customer will pay a fixed sum of 120 euros per month, instead of a sum between 100 euros and 200 euros per month.

11. Situation8 Changing ISP Task3 Ask students if they know how much they pay on average each month for internet and telephone services. Ask them if they know of any cheaper offers that telephone companies are offering at the moment in their country.