1. Default Management and Strategy By Julie Valencia Midwest Regional Default Manager

2. Financial Literacy Presentation to all new and re-entering students – Talks about budgets – Credit reports – Student loan repayments – Tailored information to each school

3. Financial Literacy In classroom chats monthly – 5 minutes at the beginning of class about a financial literacy topic. Workshops – more in depth on financial literacy topics offered before or after class and some during lunch breaks Facebook – updates with topics and tips

4. Default Management Managing student delinquency's – We get lists of delinquency data from both NSLDS and all of the servicers. – We input the data and track in a system that we had designed for us so we can track all correspondence with a student.

5. Default Management Reaching out to students – We start calling student during grace period to remind them of their upcoming payments and ask if they need help picking a repayment plan – We call, send e-mails, and letters to all students who are past due on their loans. – We are trying to work with them on selecting a repayment plan that works with their life and something they can stick to. – We will help them complete or qualify for a forbearance or deferment if they are unable to make any payments