1. i ntelligent Service Management System © Crown Equipment Pty Ltd 2015

2. Accident, the three areas (Environment, Operator and Service History) Creates a service history to be compliant with new H&S laws and its documentation Helps Protect Crown and their Customers from personal liabilities Reducing possible injury to staff Reducing down time to your business Transparency between Crown and their customers Accountability – Meetings KPIs and individual performances of the technician Reducing accidents. Creating a service history to help diagnosis problems faster for the technician All Crown Customers are on this new system Why ISMS For Our Customers © Crown Equipment Pty. Ltd. 2015

3. 0800 802 001 © Crown Equipment Pty Ltd 2015

4. 4 Viewing the Call Details Job Report Number PMP Scroll for more info Call Details Site Comments Logged by (person who took call) © Crown Equipment Pty. Ltd. 2015

5. 5 Viewing the Call History SMS fault for call selected above Tap arrow to to go forward © Crown Equipment Pty. Ltd. 2015

6. 6 Adding the Fault Diagnosis © Crown Equipment Pty. Ltd. 2015 What was wrong with the unit What you did to repair the unit Battery Condition Charger Details Fault Codes stored on the unit Was the Unit Down To be used when carrying out a complete Battery Test and Report

7. 7 Select the index for the truck where the fault or faults have occurred. For example you had to bleed the brakes after finding a leak from a fitting. M5BE Brake Assembly & Brake System to start the report. M = Maintenance 1 = Basic Chassis or Power 2 = Hydraulic System & Components 3 = Drive Unit & Components 4 = Electrical Components 5 = Brake Assemblies & Brake Systems 6 = Steering System & Components 7 = Main Frame, Mast Assemblies & Lift Structures 8 = Cylinders 9 = Platform, Reach, Tilt & Side-shift Components 10 = Accessories These are the indexes that make up our page numbers in the service manual. BE = Battery Electric IC = Internal Combustion Adding the Fault Diagnosis © Crown Equipment Pty. Ltd. 2015

8. 8 Code 506 5 = Brake Assembly & Brake System 06 = Bleed Brakes Adding the Fault Diagnosis © Crown Equipment Pty. Ltd. 2015

9. 9 Adding the Fault Diagnosis © Crown Equipment Pty. Ltd. 2015

10. 10 Adding the Fault Diagnosis © Crown Equipment Pty. Ltd. 2015

11. 11 Completing fault diagnosis for the 506 Brake Assembly & Brake System the following screen will appear. You could make another Brake selection, if there was more than one problem with the Brakes. Adding the Fault Diagnosis Once you have completed a section in forms, it becomes shaded. This is to let you know that this form is complete. Returns you to main forms menu. From here you can Choose the Inspection Report. = shows that a selection has been made © Crown Equipment Pty. Ltd. 2015

12. 12 Adding the Inspection Report Inspection report for the unit (RR/RD 5700/5700S Series). Reports must complete each job. Form Heading (Check sheet) © Crown Equipment Pty. Ltd. 2015

13. 13 Adding the Inspection Report The following is an example of flat spotted load wheels that have Been replaced. InspectionAction © Crown Equipment Pty. Ltd. 2015

14. 14 Adding the Inspection Report This example shows a load wheel condition, Flat Spotted (F) & Replaced (RP). © Crown Equipment Pty. Ltd. 2015

15. 15 Adding Battery Details © Crown Equipment Pty. Ltd. 2015 Battery volts are measured as over-all voltage.

16. 16 Adding Charger Details © Crown Equipment Pty. Ltd. 2015 Battery Details screen, complete the details from the compliance plate of the battery charger.

17. 17 Additional Information Self Diagnostic Codes from the unit or handset, can be entered by selecting the Unit Diagnostic Codes form. Additional Questions form to show if the Truck was down at the time of arrival. Place a X in this box if the unit was not operational at the time of attending the call. © Crown Equipment Pty. Ltd. 2015

18. 18 Adding Travel Time © Crown Equipment Pty. Ltd. 2015

19. 19 Adding Labour Time Labour, the screen will accumulated time from when selecting Work status. Tap on start, finished, date or time to change info. You can enter labour & travel as many times as you like by starting a new line, then selecting labour or travel. © Crown Equipment Pty. Ltd. 2015 You can change the Hours And Minutes by tapping on Number and typing the number in directly

20. 20 In the parts screen there are 3 options to enter parts, Enter Stock items allows you to search part numbers that are in stock, you can Enter the Part Number Directly or Enter a Non Stock Item. Parts are restocked Adding Parts Shows current stock in van at last replication. (i.e. start of shift) Less all parts used on jobs today. © Crown Equipment Pty. Ltd. 2015

21. 21 Job Completion – (1 st Screen) This is the final call screen, enter information on this screen as required:- Add free text, if required (tap in box brings up keyboard)  Change the status to Closed or Pended to Pend the job  Enter Customer Order Number  Fair Wear = Yes or No  Enter the hour meter reading  Problem flag Job Report, if required The Customer Service Centre has to resubmit job to you again if PENDED, or can reallocate to another Service Tech to complete the job, they will get all of your parts & labour entered so far. Y – Yes N – No Note: Pended jobs create a parts replenishment the same as Closed jobs, jobs left at working status do not. © Crown Equipment Pty. Ltd. 2015

22. 22 Review the job report from this screen. From here you, or the customer, can view any info that was recorded using the menu keys. Enter the name of the person signing the service job report & then the customer signs the pocket pc screen And the job will be emailed directly Allows you to scroll through the Fault Diagnosis & Inspection Report summary, then detail Tap here to erase signature. Customer may wish to try again. Job Completion – (2 nd Screen) Go back to view Free text comments © Crown Equipment Pty. Ltd. 2015