1. Centre Managers Meeting General Update 26 th November 2004

2. House Keeping Please turn off mobile telephones Toilets Health & Safety

3. Agenda AbilityNet presentation Agree Terms of Reference General update from the Hub –Performance –QA –Strategic Planning Update on Funding/Audit/FMI Any Other Business

4. General Performance Essex –under performing on KPIs –Under performing on Funding Suffolk –Over performing on KPIs –Under performing on Funding Increase Skills for life tests Increase Skills for life learners Increase SME count Review Centre Course Mix

7. Large Company Engagement See handout

8. UK Online See handout

9. Payment Process Pre-payment period over No pre-payment in October due to low performance November payment =October actual – 1/6 of over pre-payment Separate invoice for unfunded material charges and branding orders

10. Skills for Life Staff Development Centre Staff and Hub Staff Training Day 9 th December 04 Newmarket Race Course Please complete sheet

11. Chief Executive Appointment Sarah Jones, a 36-year old business unit director at BAE Systems Starts 1 January 05

12. Pauline Barsby Retiring at the end of December Leaving card available and contributions accepted

13. Any Questions

14. Quality Assurance Feedback SAR Development Plans Learner Surveys

15. Managers Meeting Strategic Planning November 2004

16. Why have Hub Strategic Plan? Gives clear direction Identifies key activities Helps Centres focus on KPI Targets Identifies support to enable centre & hub growth

17. Hub Strategic Plans Focus on two key Ufi Areas Widening Participation plan Workforce Development

18. Widening Participation Strategic Plan Key Priorities Raising Awareness /Overcome barriers to Skills for Life provision  Hub staff to visit centres  Train and support operational staff  Greater product awareness  Increase adult learner support / Research on provision for supporting development of ‘Skills for Life’ tutors  Develop end of course assignments and exercises Increase Community Links-  Develop areas of potential growth – Increase activity with key community groups by prioritised activity (Current/ Probable/ Possible development activities) Prison and Probation Service Schools – Staff / Parents Dare Care and Care Sector Voluntary Organisations NHS Union Reps Travellers Job Centre Plus Foyers / UK Online Centres / Housing Action Groups I A G Provision Adult Community Colleges Improve Access to learndirect  Further research into working with people with disabilities – sharing good practice  Audit of provision  Identification of specialist equipment within the Hub

19. Workforce Development Strategic Plan Key Priorities Provide Business Focused Support to Targeted Learning Centres-  Set up Hub based ‘Business to Business’ forum  Develop local business marketing materials  Create a culture of inter-centre competition Increase SME/ Community Links-  Develop areas of potential growth – Increase activity with key community groups by prioritised activity - Schools – Staff / Parents - Day Care and Care Sector- NHS - Housing Associations Raising Awareness of Learndirect in the Business Community  Build Promotional Business Local Case Studies  Continue to attend Business Events- Business Awards, Business Exhibitions, County & District Shows  Link local promotions to National Campaigns  Investigate local Sponsorship opportunities & innovative ways of promoting learndirect  Link with local business agency business advisors Increase levels of other funding opportunities  Continue to develop other funding steams including Employer Training Pilots, ESF projects etc. Developing Future Partnerships  Target Sectors- Local Ports, Union Reps, Councils (County & Districts), Inland revenue Increase Hub Commercial Activity  Increase links with targeted community & business groups Via VLC

20. Hub Strategic Plans Consultation Process Feedback by Mid December Any centre that would like to add to areas of development – contact David Kerridge david.kerridge@easlh.co.uk

21. Hub Strategic Plans The way Forward Centres Input is Vital Plan is not there to duplicate effort All centres will be expected to play a role The plan relies on ‘ two way process ’

22. Strategic Planning Any Questions ?