1. Civility and Teamwork Spalding University Sherry Herman

2. What is Civility? Civility is a formal politeness and courtesy in behavior and speech- defined by Oxford Dictionaries. Civility is being kind courteous and polite avoiding overt rudeness. It is simply stated as The Golden Rule. – P.M. Forni Civility is the “how” when it comes to building relationships- Coalition for a better community

3. Why is civility important? Builds trusting relationships Respects the opinions of others Allows us to communicate honestly Finds a common ground between people Teaches us to be positive and not focus on the negative Encourages us to speak and act respectfully Fosters growth and development- personal and professional

4. Civility and Forni “Civility means a great deal more than just being nice to one another. It is complex and encompasses learning how to connect successfully and live well with others, developing thoughtfulness, and fostering effective self-expression and communication. Civility includes courtesy, politeness, mutual respect, fairness, good manners, as well as a matter of good health. Taking an active interest in the well-being of our community and concern for the health of our society is also involved in civility.” ~ P. M. Forni “Don’t discount the power of your words. The thought that they might cause unnecessary hurt or discomfort should inform every conversation.” ~ P.M. Forni

5. Principles of Civility Pay attention Listen Speak Kindly Assume the best Respect others opinions Respect other people’s time and space Be Inclusive

6. Principles of Civility Acknowledge others Accept and give praise Apologize earnestly Assert yourself Take responsibility Accept and give constructive criticism Refrain from idle complaints Be a considerate guest

7. Civility Poster

8. Ten Rules of Civility Know yourself Listen to your strength Respect- Differences are Enriching Listen to your mind Help comes from unexpected places Relationship is Everything Listen with your Heart Trust One is powerful Numbers Count

9. Goals of Civility Project Open discussion for unit improvement Explain principles and why they are important Explore issues and possible conflicts and look for ways to resolve existing problems/issues Discuss barriers to civility and ways to improve communication Listen to staff regarding suggestions

10. Questions What thoughts do you have regarding the project?? Any comments?? Questions?? How can we move toward a unit that respects each other and fosters teamwork and support for each shift???

11. References National Civility Center http://www.civilitycenter.org/ http://www.civilitycenter.org/ The Civility Project http:civilityproject.orghttp:civilityproject.org Choosing Civility: the twenty-five rules of considerate conduct by P. M. Forni www.coalitionforabettercommunity.org