1. 21 st Century Skills

2. Effective Communication Skills What are verbal communication skills? What are verbal communication skills? What are written communication skills What are written communication skills How can I use communication to bridge cultural differences How can I use communication to bridge cultural differences?

3. Verbal Communication Communicating your thoughts through words Communicating your thoughts through words People can lie or mislead you with words People can lie or mislead you with words VC is 10% of what you say. VC is 10% of what you say.

4. Non Verbal Non-verbal language represents over 50% of our total message Non-verbal language represents over 50% of our total message more accurate representation of the person's feelings, attitudes or beliefs more accurate representation of the person's feelings, attitudes or beliefs

5. Non Verbal Examples Eye contact Eye contact Gestures Gestures Movement Movement Posture, and Posture, and Written communication Written communication

7. Rules of Charades… To act out a phrase, one usually starts by indicating what category the phrase is in, and how many words are in the phrase. From then on, the usual procedure is to act out the words one at a time (although not necessarily in the order that they appear in the phrase). In some cases, however, it may make more sense to try to act out the "entire concept" of the phrase at once. To Indicate Categories: To Indicate Categories: Book title: Unfold your hands as if they were a book.Book title: Unfold your hands as if they were a book. Movie title: Pretend to crank an old-fashioned movie camera.Movie title: Pretend to crank an old-fashioned movie camera. Play title: Pretend to pull the rope that opens a theater curtain.Play title: Pretend to pull the rope that opens a theater curtain. Song title: Pretend to sing.Song title: Pretend to sing. TV show: Draw a rectangle to outline the TV screen.TV show: Draw a rectangle to outline the TV screen. Quote or Phrase: Make quotation marks in the air with your fingers.Quote or Phrase: Make quotation marks in the air with your fingers.

8. To Indicate Other Things: To Indicate Other Things: Number of words in the title: Hold up the number of fingers.Number of words in the title: Hold up the number of fingers. Which word you're working on: Hold up the number of fingers again.Which word you're working on: Hold up the number of fingers again. Number of syllables in the word: Lay the number of fingers on your arm.Number of syllables in the word: Lay the number of fingers on your arm. Which syllable you're working on: Lay the number of fingers on your arm again.Which syllable you're working on: Lay the number of fingers on your arm again. "Sounds like": Cup one hand behind an ear."Sounds like": Cup one hand behind an ear.

9. Round 1

10. Round 1 Answer

11. Round 2

12. Round 2 Answer

13. Round 3

14. Round 3 Answer

15. Round 4

16. Round 4 answers

17. Written Communication www.english.eku.edu/wisewords/misco mm.htm www.english.eku.edu/wisewords/misco mm.htm Pay attention there will be a quiz at the end of this lesson!

18. Proper Etiquette for Greeting and Meeting People Describe the proper way to greet those in the business world. Describe the proper way to greet those in the business world.greet Describe the proper handshake when meeting people. Describe the proper handshake when meeting people.handshake

19. Review On your own paper, Answer each question using complete sentences. What is verbal communication? What is verbal communication? What is nonverbal communication? Provide three examples. What is nonverbal communication? Provide three examples. How can written communication be confusing? How can written communication be confusing? What is the importance of a proper greeting and handshake? What is the importance of a proper greeting and handshake?

20. Dress Code Business Professional Business Professional Business Professional Business Professional Business Casual Business Casual Business Casual Business Casual Not acceptable Not acceptable Not acceptable Not acceptable

24. Attendance Why is attendance important? Why is attendance important? How does attendance effect your ability to do your job? How does attendance effect your ability to do your job?

25. Team Building What is teamwork? Why is teamwork important in the workplace?

26. Concentration Players stand in a circle and count off so that everyone has a number. Player one starts by calling out his own number and another number at random, for example, “One, four.” Then, player one calls out his number and another random number, for example, “Four, five.” After a few rounds to get the hang of it, another dimension is added to the game. Players stand in a circle and count off so that everyone has a number. Player one starts by calling out his own number and another number at random, for example, “One, four.” Then, player one calls out his number and another random number, for example, “Four, five.” After a few rounds to get the hang of it, another dimension is added to the game.

27. Teamwork Summary Open word. Open word. Create a poem that describes the importance of teamwork in the workplace. Create a poem that describes the importance of teamwork in the workplace. Your poem should have at least 10 lines. Your poem should have at least 10 lines. Does not have to rhyme. Does not have to rhyme.

28. The Great Debate… Format-Four Corner Debate We will debate current event issues.

29. Dress Code in the Work Place In favor of professional work environment In favor of professional work environment Professional attire leads to professional environment which returns higher quality productsProfessional attire leads to professional environment which returns higher quality products In favor of a more casual work environment In favor of a more casual work environment - if you are comfortable at work, you will most likely get more completed and have a better attitude.

30. 4 Corner Debate… Do you agree with professional dress code in the work place? Do you agree with professional dress code in the work place? -Strongly Agree-Strongly Agree -Agree-Agree -Disagree-Disagree -Strongly Disagree-Strongly Disagree

31. Changes are as follows: Changes are as follows: Effective July 24, 2007, the federal minimum wage increased to $5.85 per hour.Effective July 24, 2007, the federal minimum wage increased to $5.85 per hour. Effective July 24, 2008, the federal minimum wage increased to $6.55 per hour.Effective July 24, 2008, the federal minimum wage increased to $6.55 per hour. Effective July 24, 2009, the federal minimum wage increased to $7.25 per hour.Effective July 24, 2009, the federal minimum wage increased to $7.25 per hour. Georgia 's minimum wage is $7.25 per hour, however, with some limited exceptions, the federal minimum wage rate applies. Georgia 's minimum wage is $7.25 per hour, however, with some limited exceptions, the federal minimum wage rate applies. Minimum Wage

32. Should the amount of minimum wage be raised? Should the amount of minimum wage be raised? Effective July 24, 2009, the federal minimum wage increased to $7.25 per hour Effective July 24, 2009, the federal minimum wage increased to $7.25 per hour In favor orIn favor or AgainstAgainst

33. Role Play Debate Debate Question: Should minimum wage in Georgia be raised? Debate Question: Should minimum wage in Georgia be raised? Stakeholders: employees, employers, government members; family members Stakeholders: employees, employers, government members; family members As a group determine how each group of stakeholders would be affected. As a group determine how each group of stakeholders would be affected.

34. Benefits Many companies and organizations are having to cut / reduce benefits for the employees in order to save money and stay “afloat”. Many companies and organizations are having to cut / reduce benefits for the employees in order to save money and stay “afloat”. Agree this is a good idea…do what ever you have to do to keep the doors openAgree this is a good idea…do what ever you have to do to keep the doors open Disagree….there have to be other optionsDisagree….there have to be other options

35. Culminating Activity ( Unit Assessment )