2. © John Wiley & Sons, Inc. 2004 Welcome to Special Events Management of Human Resources and Time Chapter Four Welcome to Special Events Management of Human Resources and Time Chapter Four

3. © John Wiley & Sons, Inc. 2004 AGENDA Welcome and review Opening activity Mini lecture “Management of Human Resources and Time” Discussion Concluding Activity Assignment Adjournment

4. © John Wiley & Sons, Inc. 2004 Human Resource Management People drive event success Find, recruit, train, develop, and retain the best people People drive event success Find, recruit, train, develop, and retain the best people

5. © John Wiley & Sons, Inc. 2004 Celebrating Your Success Set goals and celebrate when you meet them Include diversity of staff as a goal Internal events should model the success of your external events Set goals and celebrate when you meet them Include diversity of staff as a goal Internal events should model the success of your external events

6. © John Wiley & Sons, Inc. 2004 Volunteer Coordination Recruitment Training Coordination Reward and recognition Recruitment Training Coordination Reward and recognition

7. © John Wiley & Sons, Inc. 2004 Contracting Temporary Employees Expandability Peak season contracting Hire students from hospitality and event management programs

8. © John Wiley & Sons, Inc. 2004 The Organizational Chart Traditional Dynamic Top-down Bottom-up Traditional Dynamic Top-down Bottom-up

9. © John Wiley & Sons, Inc. 2004 Developing Policies, Procedures, and Practices Policy: Media conference will be held prior to the annual event. Procedure: The event manager will schedule the conference Practice: The public relations coordinator will implement the media conference.

10. © John Wiley & Sons, Inc. 2004 Application Activity Create an organizational chart for a corporate event and an exposition.

11. © John Wiley & Sons, Inc. 2004 Assignment Reader chapter five.

12. © John Wiley & Sons, Inc. 2004 Adjournment Good Luck!