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1 Cost Centre https://store.theartofservice.com/the-cost-centre-toolkit.html

2 Nortel - Owens and Zafirovski 1 Nortel announced plans in February 2008 to eliminate 2,100 jobs, and to transfer another 1,000 jobs to lower-cost centres. As part of the reductions, Nortel shut down its Calgary campus in 2009. https://store.theartofservice.com/the-cost-centre-toolkit.html

3 Logistic engineering 1 Logistics is generally a cost centre (business)|cost centre service activity, but provides value via improved efficiency and customer satisfaction. It can quickly lose that value if the customer becomes dissatisfied. The end customer can include another process or work center inside of the manufacturing facility, a warehouse where items are stocked or the final customer who will use the product. https://store.theartofservice.com/the-cost-centre-toolkit.html

4 Altiris - Main software products 1 All future development on the Symantec Management Platform development was moved to low cost centres in Pune, India and Tallinn, Estonia https://store.theartofservice.com/the-cost-centre-toolkit.html

5 Barclaycard - Barclaycard Payment Acceptance timeline 1 * 2004 – Acquiring business 1st with VGIS implementation for Visa Purchasing Flexible Format Invoices (that can contain all information such as buyer's full name/address, buyer's cost centre and purchase order number) https://store.theartofservice.com/the-cost-centre-toolkit.html

6 Cost center (business) 1 Because the cost centre has a negative impact on profit (at least on the surface) it is a likely target for rollbacks and layoffs when budgets are cut. Operational decisions in a cost centre, for example, are typically driven by cost considerations. Investments in new equipment, technology and staff are often difficult to justify to management because indirect profitability is hard to translate to bottom-line figures. https://store.theartofservice.com/the-cost-centre-toolkit.html

7 Cost center (business) 1 Business Performance metric|metrics are sometimes employed to quantify the benefits of a cost centre and relate costs and benefits to those of the organization as a whole. In a contact centre, for example, metrics such as average handle time, service level and cost per call are used in conjunction with other calculations to justify current or improved funding. https://store.theartofservice.com/the-cost-centre-toolkit.html

8 For More Information, Visit: https://store.theartofservice.com/th e-cost-centre-toolkit.html https://store.theartofservice.com/th e-cost-centre-toolkit.html The Art of Service https://store.theartofservice.com


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