1. Base: 1293 Basic Telephone Service Provider

2. Satisfaction degree with the service Each time I have a problem they solve it: 55% It is a complete service :48% I do not think they have a expensive service: 2% They have a large diversity of services: 2% It is expensive: 58% Error in the invoice:22% They cut the service several times: 10% I have always problems to make a communication: 8% Not satisfied with the attention: 8% Base: 1293 Basic Telephone

3. Satisfaction degree with the Quality of the telephone network Base: 1293 Basic Telephone

4. Satisfaction degree with the Service´s Price Base: 1293 Basic Telephone

5. Satisfaction degree with the 112 Service( customer service) Base: 1293 Basic Telephone

6. Satisfaction degree with the 114 Service ( Reparations service) Base: 1293 Basic Telephone

7. Are the invoices clear? Base: 1293 Basic Telephone

8. How long have you had this telephone line? Base: 1293 Basic Telephone

9. Do you know how long do the companies take to give a telephone? Base: 1293 Basic Telephone

10. Last invoice’s amount Base: 1293 Basic Telephone

11. Invoice: Call Mix ( in X) Base: 1293 Basic Telephone

12. At home, do you make Long Distance calls within Region 2... Base: 1293 Basic Telephone

13. In relation to your Service provider; Due to the deregulation of the telecommunication’s market,... Base: 1293 Basic Telephone Since a time ago I want to change: 63% By price: 12% Because of the service quality: 5% I want to evaluate:3% Others: 7% I’m satisfied with the company: 74% Because if I change,I must change my phone number: 33% Because of the service quality: 6%

14. When new providers appear, it would be... Base: 1293 Basic Telephone

15. Do you think that the change of basic telephone service’s company could bring you any kind of risk or inconvenient ? It will change my telephone number: 50% Bad quality of service: 18% To pay the line again: 6% Problems with the automatic debits : 3% Others: 18% Don´t Know:6% Base: 1293 Basic Telephone

16. Do you or any member of your family use Internet at home? Internet: Base: 1293 1 Hour per month

17. Do you use fax or any other data transmission device at home? Second telephone line: Base: 1293

18. Do you have a cordless phone at home ? Base: 1293 Second telephone line:

19. Do you or any member of your family work at home ? Base: 1293 Second telephone line:

20. Do you use the telephone for that work? Base: 1243 Second telephone line:

21. Attraction degree in a second telephone line Base: 1293 Second telephone line:

22. Do you have mobile phone ? Mobile telephone Base: 1293

23. What is your mobile phone provider? Base: 1109 Mobile telephone

24. Reasons for which you have and use a mobile phone Base: 1109 Mobile telephone

25. Satisfaction degree with the mobile phone provider Base: 1109 Mobile telephone It’s a complete service:56% Because of the customer service’s level: 25% I have a very convenient tariff: 6% It not expensive: 4% I be customer service is inefficient: 19% It’s expensive:67% I always have problems to get the communication: 9% Many call have been cut/lost: 5%

26. Satisfaction degree with the Service´s Price Base: 1109 Mobile telephone

27. Satisfaction degree with the Custome Service Base: 1109 Mobile telephone

28. Satisfaction degree with the Network quality Base: 1109 Mobile telephone

29. Base: 1109 Mobile telephone Clearness of the invoice’s descriptions of the calls

30. How long have you had this cell phone? Base: 1109 Mobile telephone

31. Base: 1109 Mobile telephone Do you know how long do the companies take to give a telephone?

32. Do you know if there are difficulties in the line’s activation? Base: 1109 Mobile telephone

33. Do you think the contracts are fair? Base: 1109 Mobile telephone

34. Base: 1109 Mobile telephone Last invoice’s amount

35. Invoice: Detail of it ( in X) Base: 1109 Mobile telephone

36. You use the cell phone for... Base: 1109 Mobile telephone

37. And those calls are... Base: 1109 Mobile telephone

38. Do you use the mobile phone when you are at home? Base: 1109 Do you use the mobile phone when you are at the office or work? Mobile telephone

39. Related to the handset, this is... Base: 1109 It is easy to be carried... Mobile telephone

40. The invoice of you cell phone is paid by... Base: 1109 Mobile telephone

41. Are you thinking in changing the provider of you cell phone? Base: 1109 Mobile telephone

42. If you phone number would be changed,you... Base: 1109 Mobile telephone

43. Do you use the Movicom Internet Service... Base:10 61 Mobile telephone

44. Have you thought about having a cell phone in the next 3 months? Base: 1184 For those who haven’t a cell phone

45. Do you believe that having and using a cell phone is...? Base: 1110 For those who haven’t a cell phone

46. Do you think that the minute on air is expensive? Base: 1110 For those who haven’t a cell phone

47. Which should the minute on air cost New service Base: 1293

48. Attractive degree New service Base: 1293

49. Attractive degree at 0.08 / min. Base: 1293 New service

50. Attractive degree to make call to other cells at 0.20/ min. Base: 1293 New service

51. Base: 1293 New service Would you consider to replace your current cell phone with this new product?

52. Base: 1293 Would you use it at home/business/ office ? How much would you use it? New service Base: 71

53. A fee of $30 monthly...would seem... Base: 1293 A fee of $20 monthly...would seem... A fee of $10 monthly...would seem... New service

54. Base: 1293 If you would decide to have a service like this, you prefer... New service

55. Sex Sample composition Base: 1293 Age