1. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 Samuel Steel Safety Group Brian Crowther, Manager, WSIB

2. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 Established in 1914 Legislated by the Ontario government The WSIB is responsible for administering the Workplace Safety and Insurance Act (WSIA) Sir William Meredith 1840 – 1923

3. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 The WSIB… Provides no-fault workplace insurance for employers and their workers Financed by employer premiums – receives no government funding Third-largest group insurer in North America

4. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 The WSIB is a government agency under the responsibility of the Ministry of Labour –The WSIB operates at arms-length from the Ministry –The Government passes legislation, but the WSIB is responsible for its own policies and programs –The Hon. Linda Jeffrey was appointed Minister of Labour in October 2011 Minister of Labour, Linda Jeffrey

5. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 Thunder Bay Sarnia Sault Ste. Marie Timmins Sudbury North Bay Ottawa Kingston Toronto London St. Catharines Guelph Kitchener Hamilton Has approximately 4,200 staff, located in Toronto and 15 regional offices across Ontario

6. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 About 4.5 million workers are covered by the WSIB (70% of the population) WSIB provides benefits and services to injured and ill workers, surviving spouses, and their children That includes disability benefits, and monitoring the quality of healthcare WSIB assists in return to work and work transition for workers

7. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail The WSIB receives more than 200,000 new claims per year, with approximately 1,100 claims registered each working day There are currently more than 230,000 registered employer accounts that receive a wide range of services from the WSIB Mandatory coverage of the construction industry is expected to add approximately 100,000 more construction workers to the WSIBs employer accounts WSIB 101

8. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 There are currently 154 Rate Groups covering 16 industries.

9. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail

10. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail I.Strategic Funding Focus on maintaining sufficient funding to meet our policy goals - Operating target will be 100 % funding

11. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail II. Revenue Must Cover Costs Optimize premium and investment revenues - Align premium rates with costs - Management of investment fund

12. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail III. Right Sizing Costs Reduce total benefit costs through early recovery/RTW and incentives/prevention

13. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail IV. Efficient Administration Keep admin costs in line with comparable organizations through increased efficiency

14. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail V. Stakeholder Relationships and Service Excellence Deliver the best customer service; achieve the highest customer satisfaction ever

15. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB and Customer Service WSIB 101

16. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB and Customer Service WSIB 101 69% of workers and employers say theyre happy with their WSIB experience. (2009 Survey) Customer service is at the foundation of everything that the WSIB does.

17. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB and Customer Service WSIB 101 The WSIB is implementing a multi-year program of internal and external initiatives including enhancements to our eServices and training for staff At the WSIB we are putting the customer at the centre of everything that we do

18. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail Reaching out to Workers and Employers Ways the WSIB interacts with Customers –Website: www.wsib.on.ca –A stakeholder engagement strategy: promotes consultation, meetings, and information sessions. –Walk-in Information Centre at Simcoe Place and walk-in reception at other WSIB offices. –Accessibility services in all WSIB offices. –Multilingual Services and Community Outreach program provides daily translation and interpretation services in over 60 languages WSIB 101

19. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail Customer Experience Office WSIB 101 On March 1, 2011, the Customer Experience Office was launched The CE Office will coordinate efforts to anticipate and respond to customer needs

20. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail eServices WSIB 101 As part of our modernization effort the WSIB offers a suite of eServices Services include Account Management and Claim Reporting applications Lets have a look at whats available

21. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail 21 Current suite of eServices available to employers

22. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail 22

23. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail Contacting the WSIB Multilingual Hotline / Multilingual Services 416-344-2000 Toll-free: 1-800-465-5606 TTY/Telephone Service for the Deaf: 1-800-387-0050 E-mail: translation@wsib.on.ca WSIB General Enquiry 416-344-1000 Toll-free: 1-800-387-0750 Website www.wsib.on.ca WSIB 101

24. Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail QUESTIONS? WSIB 101