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Πολιτική Προστασία Αντιμετώπιση εκτάκτων αναγκών και φυσικών καταστροφών 112 Δημήτριος Γ. Πύρρος, MD, EMDM Chairman EENA Advisory Board
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What is the EENA? European Emergency Number Association, EENA, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. It serves as a discussion platform for emergency services, public authorities, decision makers, associations and solution providers in view of improving emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.
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Legal about 112 The European emergency number 112 was established by Council Decision of 29 July 1991. All the Member States of the European Communities were obliged to introduce the 112 by 1996. Today, the 112 is governed by the Universal Service Directive for telecommunications which was adopted in March 2002.
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Free of charge The Directive further detailed requirements concerning the 112: Member States must ensure that users of fixed and mobile telephones, including payphones, are able to call the 112 free of charge.
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No discrimination calls to the 112 must be appropriately answered and handled. Some Member States (Sweden, Denmark and The Netherlands) have introduced the 112 as their single emergency number, while in most Member States the 112 operates alongside national emergency numbers.
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Caller location Member States must also ensure that emergency services are able to establish the location of the person calling the 112. The ability to locate the caller in case of an emergency may be of great significance in a situation where the person is unable to state his or her location, which can happen particularly when calling from mobile phones or while travelling abroad.
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Raising awareness all EU countries must inform their citizens about the existence of the 112 and how to use it.
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ΑΜΕΣΗ ΚΛΗΣΗ! ΤΡΟΧΑΙΟ ! ΕΙΔΑ ΚΑΙ ΦΩΤΙΑ !!! ΚΑΠΟΙΟΣ ΔΕΝ ΑΝΑΠΝΕΕΙ !!! Καλώ το ΤΗΛ: ?199191 100 166 112 EU should guarantee an efficient 112 all over Europe. In the EU between 15 and 30 % of the emergency calls do not get an appropriate answer or even no answer at all! www.eena.org
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Οι διαδοχικές ενέργειες για την διάσωση που περιλαμβάνουν την πρόσβαση στο σύστημα υγείας, την κατάλληλη βοήθεια - φροντίδα σε προνοσοκομειακό επίπεδο και την έγκαιρη αντιμετώπιση στο ΤΕΠ του νοσοκομείου Αλυσίδα επιβίωσης
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Τα πρώταπλατινένια λεπτά μετά το Τροχαίο Τα πρώτα πλατινένια λεπτά μετά το Τροχαίο
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Τα πολλά ρολόγια μίας ΚΛΗΣΗΣ ΤΡΟΧΑΙΟ ΑΣΥΡΜΑΤΟΣ ΑΣΘΕΝΟΦΟΡΟ ΑΦΙΞΗ ΚΛΗΣΗ 166
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Επιχειρησιακή Επέμβαση Οδική Βοήθεια Υπηρεσίες οδού Εμπλεκόμενοι Φορείς Αντιμετώπιση Συμβάντος
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Στον κοντινότερο και καταλληλότερο Υγειονομικό Σχηματισμό που τυχαίνει να ΕΦΗΜΕΡΕΥΕΙ!
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Introduction This presentation does not introduce all the 112 models in Europe but the major concepts The descriptions have been voluntarily simplified. This has been prepared by EENA and is continuously amended The slides do not cover the entire call handling model but rather trie to highlight the major characteristics of some selected models Many countries’ 112 models are a mix of the following models
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112 service chain Knowledge of 112 Device (e.g. phone) Network access to 112 Reach an available call-taker 112 call-taker to gather data Dispatch appropriate resources Intervention, rescue and care EVERY SINGLE STEP IN THE 112 CHAIN IS CRUCIAL
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The « local PSAPs» Model (1) Main characteristic: calls to 112 routed to a local emergency service. The call-taker belongs to one discipline (fire, police or EMS) Example of countries: Austria, Germany, France, Italy or
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« Stage 1 & 2 PSAP(s) » Model (2) Main characteristic: call filtered through PSAP (Public Safety Answering Point) stage 1 and transferred to regional emergency service Example of countries: the United Kingdom, Ireland, the Netherlands
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« Integrated Control Room » Model (3) Main characteristic: gathering of all disciplines in a single location at the regional level Example of countries: Spain regions, Ostrava, Belgium provinces (soon)
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« Civilian Call-Taking & Dispatching » Model (4) Main characteristic: highly trained civilian call-takers who handle both 112 calls and dispatch Example of countries: Finland, Sweden
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« Interconnected PSAPs » Model (5) Main characteristic: 112 PSAPs using the same technology interconnected in a single network. Call in province X can be responded and handled in province Y. Example of countries: Bulgaria, Czech Republic
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Major trends in Europe (1) What do we observe in Europe? Interconnection of 112 centres (stage 1 and/or 2) (5) Control room integration (3) Extended role of 112 call-taker (call-taking and/or dispatch) (4) Some stage 1 & 2 Model (at national or regional level) (2) Less countries with « Local PSAPs model » only (1)
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Major trends in Europe (2) Why are countries moving towards these models? A majority of interventions require the involvement of several emergency services: better coordination and integration of processes with integrated control rooms Easier and cheaper to face technical challenges (eCall, NG112) with interconnected centres using the same technologies or Stage 1 PSAP available Importance of the role of the 112 call-taker to reduce intervention times and improve the quality of intervention In case of large emergencies, more 112 call-takers based in a different region can respond to citizens’ call (also more multilingual call-takers) with interconnected centres
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"It Must Be Remembered That There Is Nothing More Difficult To Plan, More Doubtful Of Success, Nor More Dangerous To Manage, Than The Creation Of A New System. For The Initiator Has The Enmity Of All Who Would Profit By The Preservation Of The Old Institutions And Merely Lukewarm Defenders In Those Who Would Gain By The New Ones." Niccolo Machiavelli "The Prince" (1513)
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? Ευχαριστώ! More information: www.eena.org
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